Principal Software Engineer, DevOps

United States Digital Space LLC; United States; Remote; USD 220,000 - 255,000; Full time

Benefits offered by this job

Stock Equity

Remote work

Health plans

401k plan

PTO & Holidays

Parental Leave

Wellness Reimbursement

Company Lunch

Job summary

the company Technologies is seeking a Principal Software Engineer, DevOps to own automation, cloud infrastructure, and observability for a secure, scalable AWS/Kubernetes platform. You will build tooling, pipelines, monitoring, and AI-enabled reliability at scale.

You will participate in on-call duties and drive innovation in agent-based tooling while ensuring guardrails, cost controls, and security. This is a fully remote role within the United States for a senior SRE/DevOps professional.

Qualifications

• 12+ years experience in SRE, DevOps, or SaaS operations.
• 3+ years managing AWS services and cloud infra with Terraform; AWS cert preferred.
• 3+ years with containerized cloud solutions (Docker/Kubernetes/AWS EKS); Helm familiarity.
• 5+ years in at least one programming language (Go/Python/Bash/Perl).
• 5+ years in infra automation, CI/CD pipelines, and config mgmt (Terraform/Ansible, Jenkins, etc).
• Hands-on on Linux/Unix (RedHat/CentOS/Ubuntu/Amazon Linux).
• Hands-on with building AI systems in production — tooling, guardrails, rollback, reliability.
• Bachelor/Master in CS/Engineering or related field.

Responsibilities

• Support the company’s public cloud platform using multiple cloud services and containers.
• Develop infrastructure automation with Terraform, Chef, Jenkins, and Golang.
• Create and manage production alerts; investigate root causes.
• Develop automated operational runbooks.
• Support deployment of the WFM solution during and off regular hours.
• Participate in on-call rotation.
• Build and operate internal AI agents to reduce SRE toil and own guardrails and reliability.
• Own the platform enabling safe agent development: sandboxed execution and cost controls.

Skills

SRE/DevOps

AWS

Docker/Kubernetes

Programming (Go/Python/Bash/Perl)

Infra automation (Terraform/Ansible)

Linux platforms

AI systems in production

Education

Bachelor's or Master's in CS/Engineering

Tools

Terraform

Chef

Jenkins

Helm

Docker

Kubernetes

AWS/EKS

Ansible

Job description

Principal Software Engineer, DevOpsRemote, United StatesABOUT POSITION:

Are you passionate about automation, DevOps, public cloud services, Kubernetes, and observability? As a site reliability engineer at the company, you will be responsible for building the tools, infrastructure, and services to create a secure, highly scalable, and cost-effective AWS/Kubernetes-based cloud platform. You will be working with everything from infrastructure tooling, automation, build and deployment pipelines, monitoring and logging, containerization, and more! Simply put, the SRE team keeps the company running for our customers.

ROLES AND RESPONSIBILITIES:

• Support the company’s public cloud platform, utilizing multiple cloud services and containerization
• Develop infrastructure automation leveraging Terraform, Chef, Jenkins, and Golang.
• Create and manage production alerts. Respond to alerts and conduct a root-cause investigation
• Develop automated operational runbooks
• Support the deployment of the company’s WFM solution during and off regular office hours
• This role involves participation in on-call rotation
• Build and operate internal AI agents that reduce SRE toil — incident triage, runbook execution, alert enrichment, capacity and cost analysis — and own their guardrails, rollback, and reliability
• Own the platform that lets other engineers build agents safely: sandboxed execution, scoped credentials, tool/MCP integrations, cost controls, and agent observability

BASIC QUALIFICATION:

• 12+ years experience in SRE, DevOps, or other SaaS operations.
• 3+ years of hands‑on experience with managing AWS services and cloud infrastructure in AWS utilizing Terraform. AWS Certification preferred
• 3+ years experience with containerized cloud solutions utilizing Docker, Kubernetes, or AWS EKS. Familiarity with HELM charts
• 5+ years experience with at least one programming language like Go, Python, Bash, Perl
• 5+ years experience with one or more Infrastructure automation (Terraform, Ansible, etc.), CI/CD pipelines (GIT, Jenkins, etc.), and configuration management tools (Ansible, Chef, etc).
• Hands‑on experience with one or more Linux/Unix platforms like RedHat/CentOS/Ubuntu/Amazon Linux.
• Hands‑on experience building agentic AI systems in production — tool integrations, evaluation, and failure handling — beyond use of AI coding assistants
• Bachelors or Masters degree in Computer Science/Engineering or related field

OTHER QUALIFICATION:

• Track record of introducing AI into an engineering org's SDLC with measurable results, and the judgment to name where it should not be used.
• 3+ years of experience with observability tools: Splunk, Nagios, Elasticsearch, Kibana, CloudWatch, and Logstash and ways to scale these systems.
• 3+ years of experience in AWS RDS or Aurora MySQL
• Demonstrated ability to work with remote teams

COMPENSATION & BENEFITS

Salary Range: Base Salary Range $220,000 - $255,000 + Stock Equity

At the company, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data.

Our posted salary range is done so in good faith based on national data and may be refined for a candidate's region/town/cost of living. We strive to make competitive offers that allow employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and the internal equity for the same position within the company.

Benefits include, but are not limited to:

• $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment
• 401k plan
• Discretionary Paid Time Off and Paid Holidays
• Parental Leave
• Equity
• Monthly Wellness Reimbursement
• Monthly Lunch on the company

ABOUT the companyJoin the company's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.

the company Technologies delivers the industry’s most innovative workforce management platform. It enables businesses to maximize labor efficiency and employee engagement simultaneously. The award-winning, AI-driven the company WFM platform is intelligent, automated, and employee-centric. It’s proven to deliver 13x ROI through schedule optimization, reduced attrition, increased productivity, and increased operational efficiency. the company delivers cutting‑edge technology in an easy‑to‑use platform and mobile app that employees love.

If you're ready to make an impact and grow your career, the company is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITYThere are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig‑like flexibility, modern technology, and compelling work options. the company’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by the company’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. the company WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://the company.co

EQUAL EMPLOYMENT OPPORTUNITYthe company Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATIONFor individuals with disabilities who need additional assistance at any point in the application and interview process, please email [e-mail]

the company is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, color, sex, sexual orientation, gender identity, age, national origin, veteran, disability status, or any other basis covered by appropriate law.

How We Determine What We PayAs a global employer, the company determines pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. An employee/candidate with a stronger skill set will receive higher pay.

Job Applicant Privacy PolicyThis Job Applicant Privacy Policy (“Policy”) describes how the company Technologies, Inc. (“the company”, “we”, “us” and “our”) collects, uses, and discloses “personal information” as defined under California law from and about job applicants who are residents of California.

This Policy does not apply to our handling of data gathered about you in your role as a user of our consumer-facing services. When you interact with us as in that role, the the company Privacy Policy applies.

Types of Personal Information We Handle

We collect, store, and use various types of personal information through the application and recruitment process. We collect such information either directly from you or (where applicable) from another person or entity, such as an employment agency or consultancy, background check provider, or other referral sources. This information includes:

• Identification and contact information, and related identifiers such as full name, date and place of birth, citizenship and permanent residence, home and businesses addresses, telephone numbers, email addresses, and such information about your beneficiaries or emergency contacts.
• Professional or employment-related information, including:

• Recruitment, employment, or engagement information such as application forms and information included in a resume, cover letter, or otherwise provided through any application or engagement process; and copies of identification documents, such as driver’s licenses, passports, and visas; and background screening results and references.
• Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships

• Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information.
• Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history.
• Other information such as any information you voluntarily choose to provide in connection with your job application.

How We Use Personal Information

We collect, use, share, and store personal information from job applicants for our and our service providers’ business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions.

With Whom We Share Personal Information

We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable):

• Internally: to other the company personnel involved in the recruiting and hiring process.
• Vendors: such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable.
• Legal Compliance: when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency.
• Litigation Purposes: to seek legal advice from our external lawyers or in connection with litigation with a third party.
• Business Transaction Purposes: in connection with the sale, purchase, or merger.

• How to Contact Us About this Policy – If you have any questions about this Policy, please contact [e-mail].