Principal ServiceNow Engineer - Global Information Security

Quality Control Specialist - Pest Control; Washington (District of Columbia); On-site; USD 156,000 - 227,000; Full time

Job summary

Bank of America is seeking a senior ServiceNow developer to lead the implementation of ServiceNow's SecOps modules. This role involves developing end-to-end solutions, collaborating with cross-functional teams, and applying strong technical competencies to drive significant business outcomes in a dynamic environment.

Benefits

Industry-leading benefits

Paid time off

Discretionary incentive eligible

Qualifications

• 5+ years of experience developing on the ServiceNow platform.
• Experience configuring ServiceNow Workspaces, Flows, and UI Actions.
• Strong written and verbal communication skills.

Responsibilities

• Develop the engineering approach for the ServiceNow SecOps solution.
• Provide thought leadership on ServiceNow development practices and platform capabilities.
• Lead technical oversight for development teams and ensure adherence to best practices.

Skills

Automation

Business Acumen

Analytical Thinking

Collaboration

Solution Delivery Process

Stakeholder Management

Technical Strategy Development

Education

Bachelor's degree in Computer Science, Cybersecurity, or a related field

Tools

ServiceNow

HTML

CSS

JavaScript

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for defining and leading the engineering approach for solutions at the program or portfolio level, to deliver significant business outcomes. Key responsibilities include continuously improving the design, quality, and reuse of the solution and delivering technology enablers that improve development efficiencies for the solution. Job expectations include familiarity with at least one area of engineering, acting as a "go to" reference across the organization, and applying knowledge to improve technical competencies through recruitment and development activities.

Position Summary:

Bank of America is looking for an experienced, senior-level ServiceNow developer to help implement ServiceNow's SecOps modules in a new, "greenfield" ServiceNow instance. This job is responsible for defining and leading the engineering approach for ServiceNow SecOps modules at the program or portfolio level to deliver key business outcomes. Job expectations include familiarity with at least one area of engineering, acting as a "go to" reference across the organization, and applying knowledge to improve technical competencies through recruitment and development activities.

Key Responsibilities:

• Develop the engineering approach for the ServiceNow SecOps solution and work with cross-functional teams to develop/analyze/deliver the implementation.
• Lead the definition, design, and development of ServiceNow feature configurations, which span multiple teams and explore solution alternatives as needed.
• Provide thought leadership on ServiceNow development practices and platform capabilities.
• Lead technical oversight for development teams, including design reviews, ensuring adherence to best practices, and implementing continuous improvement processes.
• Define the technology tool stack for the ServiceNow SecOps solution within range of internally approved and supported technologies.
• Explore state-of-the-art technologies to improve development efficiencies, quality of test/QA coverage, and release management.
• Lead and assume responsibility for the end-to-end test strategy/creation/adherence, and the integration between teams for the program/portfolio solution.
• Act as the "go to" resource across Bank of America's Cybersecurity organization for ServiceNow SecOps development expertise.
• Collaborate with cross-functional teams, including IT, Asset Management, and Risk & Compliance, to ensure alignment of SecOps and core platform processes.
• Contribute to the organization's ServiceNow roadmap to plan investments in system maintenance, upgrades, improvements, and additions that align with the organization's long-term goals and objectives.

Qualifications:

• 5+ years of experience developing on the ServiceNow platform, across multiple modules and core platform capabilities.
• Experience configuring ServiceNow Workspaces, Flows, ACLs, Script Includes, Business Rules, UI Actions/Pages, Forms, Playbooks, Portals, and/or Reports.
• High level of proficiency with HTML, CSS, JavaScript, AJAX development.
• Experience designing, configuring, and developing integrations with the ServiceNow platform, including Scripted REST APIs.
• Experience supporting ServiceNow platform upgrades and remediating skipped changes.
• Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc.
• Familiarity with Agile development practices.

Soft Skills:

• Demonstrated ability to lead and mentor technical teams, fostering a collaborative and knowledge-sharing environment.
• Excellent problem-solving and analytical skills, with a proactive approach to identifying and addressing technical issues when they arise.
• Strong written and verbal communication skills, with the ability to communicate complex concepts to non-technical stakeholders and collaborate effectively across teams.

Desired:

• Bachelor's degree in Computer Science, Cybersecurity, or a related field is preferred but not required.

Certifications:

• ServiceNow Certified Systems Administration (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• ITIL v3 or v4 Certification preferred.

Skills:

• Automation
• Influence
• Result Orientation
• Stakeholder Management
• Technical Strategy Development
• Application Development
• Architecture
• Business Acumen
• Risk Management
• Solution Design
• Agile Practices
• Analytical Thinking
• Collaboration
• Data Management
• Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range: $156,500.00 - $226,200.00 annualized salary, offers to be determined based on experience, education, and skill set.

Discretionary incentive eligible: This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.