Principal ServiceNow Engineer - Global Information Security

Bank of America; Connecticut; On-site; USD 153,000 - 230,000; Full time

Job summary

An established industry player is seeking a seasoned ServiceNow developer to lead the implementation of SecOps modules in a new environment. This role emphasizes engineering excellence and collaboration across teams to drive significant business outcomes. You will have the opportunity to shape the technology stack and contribute to innovative solutions that enhance development efficiency. If you are passionate about technology and eager to make a meaningful impact within a dynamic team, this is the perfect opportunity for you. Join a company that values growth, inclusivity, and community impact.

Qualifications

• 5+ years experience developing on the ServiceNow platform.
• Proficient in ServiceNow integrations and scripting best practices.
• Experience with ServiceNow Workspaces and Flows.

Responsibilities

• Develop the engineering approach for the ServiceNow SecOps solution.
• Lead design and development of ServiceNow feature configurations.
• Coordinate with IT and Risk & Compliance teams.

Skills

ServiceNow Development

HTML

CSS

JavaScript

AJAX

Agile Methodologies

Problem Solving

Analytical Thinking

Stakeholder Management

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role is responsible for defining and leading the engineering approach for solutions at the program or portfolio level, to deliver significant business outcomes. Key responsibilities include continuously improving the design, quality, and reuse of the solution and delivering technology enablers that enhance development efficiencies. Job expectations include familiarity with at least one area of engineering, acting as a "go-to" reference across the organization, and applying knowledge to improve technical competencies through recruitment and development activities.

Position Summary:

Bank of America seeks an experienced, senior ServiceNow developer to implement ServiceNow's SecOps modules in a new, "greenfield" instance. This role involves leading the engineering approach for ServiceNow SecOps modules at the program or portfolio level to achieve key business outcomes. Expectations include expertise in at least one engineering area, acting as a technical reference, and fostering technical growth within the team.

Key Responsibilities:

1. Develop the engineering approach for the ServiceNow SecOps solution and collaborate with cross-functional teams for implementation.
2. Lead the design and development of ServiceNow feature configurations, exploring solution alternatives as needed.
3. Provide thought leadership on ServiceNow development practices and platform capabilities.
4. Oversee technical aspects of development teams, including design reviews and adherence to best practices.
5. Define the technology stack for the ServiceNow SecOps solution within approved technologies.
6. Explore innovative technologies to improve development efficiency, testing, and release management.
7. Lead the end-to-end test strategy, creation, and integration efforts.
8. Serve as the "go-to" resource for ServiceNow SecOps development expertise within Bank of America's Cybersecurity organization.
9. Coordinate with IT, Asset Management, and Risk & Compliance teams to align SecOps and platform processes.
10. Contribute to the ServiceNow roadmap, planning system investments aligned with organizational goals.

Qualifications:

• Minimum of 5 years experience developing on the ServiceNow platform, across multiple modules and core capabilities.
• Experience configuring ServiceNow Workspaces, Flows, ACLs, Script Includes, Business Rules, UI Actions/Pages, Forms, Playbooks, Portals, Reports.
• Proficiency in HTML, CSS, JavaScript, AJAX.
• Experience with ServiceNow integrations, including Scripted REST APIs.
• Support experience for platform upgrades and change remediation.
• Advanced scripting skills with best practices.
• Familiarity with Agile development methodologies.

Soft Skills:

• Leadership and mentorship abilities within technical teams.
• Strong problem-solving and analytical skills.
• Excellent communication skills for technical and non-technical stakeholders.

Desired:

• Bachelor's degree in Computer Science, Cybersecurity, or related field (preferred but not required).

Certifications:

• ServiceNow Certified Systems Administration (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL v3 or v4 (preferred).

Skills:

• Automation, Influence, Result Orientation, Stakeholder Management, Technical Strategy Development, Application Development, Architecture, Business Acumen, Risk Management, Solution Design, Agile Practices, Analytical Thinking, Collaboration, Data Management, Solution Delivery.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details:

Multiple locations with specific addresses listed. Salary range: $153,000 - $230,000 annually, based on experience, education, and skills. Discretionary incentive eligibility and benefits are included.