Principal Service Assurance Advisor, Cloud Migrations

Pegasystems; Mississippi; Remote; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Principal Service Assurance Advisor for Cloud Migrations. This pivotal role involves leading client engagements, providing expert guidance on cloud migrations, and ensuring best practices are adhered to. The ideal candidate will have extensive experience in Pega Cloud Services, exceptional consultative skills, and a commitment to customer success. Join a collaborative team dedicated to delivering excellence and driving continuous improvement in cloud migration initiatives. This role offers a dynamic work environment where you can make a significant impact on the success of clients and the evolution of services.

Benefits

Competitive global benefits program

Employee equity in the company

Continuous learning and development opportunities

Innovative and inclusive work environment

Qualifications

• 12+ years of experience with a focus on cloud migrations and customer engagement.
• Strong knowledge of Pega Cloud Services and migration best practices.

Responsibilities

• Guide Service Assurance Advisors on cloud migration client engagements.
• Ensure best practices are followed in migration projects.

Skills

Consultative Skills

Technical Troubleshooting

Cloud Migration Expertise

Client Engagement

Presentation Skills

Database Administration

Integration Protocols (SOAP/REST)

Knowledge of Operating Systems

Understanding of J2EE Architecture

Education

Bachelor's degree in Computer Science

Tools

Amazon Web Services (AWS)

Google Cloud Platform (GCP)

Job description

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Principal Service Assurance Advisor, Cloud Migrations

Job Category: Client Support

Location: US - Connecticut - Remote | US - Maine - Remote | US - Massachusetts - Remote | US - New Hampshire - Remote | US - Rhode Island - Remote | US - Vermont - Remote

Pegasystems is growing and our Cloud Acceleration Group is seeking an experienced customer facing expert to take on the vital role of Lead Service Assurance Advisor, Cloud Migrations. This is a pivotal, high-profile role, who will lead and guide the regional Service Assurance Advisors (SAAs), clients and partners on Pega Cloud Migrations to Pega Cloud Services. The SME will provide best practice advice and guidance on migrating on-prem. Pega deployments to PegaCloud Services. The SME will work cross-functionally with multiple stakeholders across Pega departments to ensure success of Pega migration initiatives. The SME will ensure customer success by striving to keep the Pega clients current on the latest Pega versions. The successful candidate will have excellent consultative skills, detailed Pega product and Pega Cloud Services knowledge, and a commitment to delivery excellence and continuous improvement. This is a vital role within the organization is key to Pega's transition to as-a-Service and directly impacts overall customer success and the evolution of our product and service capabilities.

Due to the nature of the work and occasional involvement with Gov Cloud and FedRamp, US Citizenship is required

Picture Yourself at Pega:

The cloud migration SME is a highly driven technical customer-facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change. The individual is an organized self-starter with tenacity, drive, and enjoys working in a collaborative fast-paced environment to ensure swift resolution of issues and an exceptional customer experience. A deep commitment to quality is essential, as well as demonstrated creative troubleshooting skills.

What You'll Do at Pega:

Regional Engagement Oversight
• Support, guide, and enable the Service Assurance Advisors (SAA) in the region on client engagements as they pertain to Cloud Migrations
• Advise clients and partners in the region on Cloud Migration approach and best practice
• Contribute towards identifying and documenting best practices for migration.
• Ensure best practice guidelines on migration are followed by clients and partners in the region.
• Work with the Migration Service Teams and regional SAAs in planning and executing migration projects in the region.
• Qualify new cloud migration engagements in the region working with the regional Sr. Director to forecast SAA resources accordingly

COE Continuous Improvement and Standardization
• Capture client and partner feedback from the SAAs in the region on migration projects for continuous improvement.
• Work with Pega product, cloud engineering, and operations teams to address and drive feedback to done.
• Assist in research and development on migration best practices, technical documentation, and tooling.
• Align and collaborate with SMEs in other regions to ensure Pega is operating globally, and findings are shared

Who You Are:

• 12 + years of relevant work experience ideally with 3-5 years of either consulting experience or a technical lead role
• Experienced with Pega migration, Pega Cloud Services and upgrade projects, preferred (CSSA certification, CLSA preferred)
• Bachelor's degree in Computer Science or equivalent
• Experience working with Amazon Web Services and GCP
• Knowledge of database administration (Postgres, Oracle, DB2)
• Knowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS)
• Knowledge of Operating Systems (specifically Windows, AIX, Solaris, Linux, zOS)
• Knowledge of integration protocols and technologies (SOAP/REST, MQ, JMS)
• Demonstrable experience in quickly understanding complex technical issues, as well as understanding customer end-to-end deployments, products and underlying architecture
• Proven effectiveness at leading and facilitating customer meetings and workshops
• Possess strong presentation skills and credibility with all levels of customer organizations
• Ability to rapidly gain in-depth knowledge of existing and new Pega products and services
• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2

Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes.

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