Principal SAP Service Management Enterprise Applications Consultant

Infosys Limited; Orlando, Northern (FL, KY); Hybrid; USD 130.000 - 190.000; Vollzeit

Zusammenfassung

Infosys Limited in Orlando, FL seeks a Principal SAP Service Management Enterprise Applications Consultant to lead SAP SM initiatives. You will consult on business processes, define problems, and drive the overall SAP solution from design to deployment.

You will guide teams, contribute to proposals, and train clients while advancing capabilities. The role emphasizes rollout leadership, data migration coordination, and post-rollout Hypercare and support to ensure system stability and customer

Qualifikationen

• Bachelor7s degree or foreign equivalent required.
• 11+ years of IT experience preferred.
• Experience with SAP Service Management required.

Aufgaben

• Define problems, propose and create SAP Service Management solutions.
• Lead development, configuration and deployment of the SAP solution.
• Guide teams on project processes, deliverables and proposal development.
• Coordinate client training and internal capability building.
• Support post-rollout activities and ongoing service delivery.

Kenntnisse

SAP Service Management

Consulting

Stakeholder management

Team guidance

End-user training

Ausbildung

Bachelor7s degree or foreign equivalent

11+ years IT experience

Tools

SAP S/4HANA

Data migration tools

Jobbeschreibung

Principal SAP Service Management Enterprise Applications Consultant

Technology|SAP SM (service management)|SAP SM (service management)

Domain

Consulting

Interest Group

Company

ITL USA

Requisition ID

154457BR

Infosys is seeking a Principal SAP Service Management Enterprise Applications Consultant As a Principal Enterprise Applications SAP Service Management consultant, you will be a expert contributing to different phases of the consulting lifecycle. You will be intensely involved in business process consulting; you will define the problem, propose and create the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Basic Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 11 years of experience with Information Technology.

• Location for this position is Orlando, FL. This position may require travel and/or relocation.
• All applicants authorized to work in the United States are encouraged to apply.

Preferred Qualifications

• SAP Rollout:
  • Lead the Rollout of S4 Service Management (SM).
  • Analyse business requirements and translate them into business requirement documents
  • Customize SAP applications to meet specific business needs.
  • Lead Unit test and UAT testing.
  • Collaborate with stakeholders (Template team) to design and implement best practices in service delivery.
• Data Migration:
  • Co-ordinate with data migration to work on migration strategy and help team to develop migrate program
• Hypercare Support:
  • Provide dedicated Hypercare support during the post-Rollout phase to ensure system stability and user satisfaction.
  • Monitor system performance and user feedback closely after go-live, addressing any issues or concerns promptly.
  • Facilitate daily stand-up meetings during Hypercare to discuss issues, resolutions, and user experiences.
• Collaboration & Communication:
  • Work closely with capability Leads of SAP ie. SD, MM, PP, FI to ensure seamless integration of SAP solutions.
  • Communicate effectively with stakeholders to gather requirements and provide updates on project status.
  • Participate in cross-functional meetings to align SAP initiatives with business goals.
• User Support & Training:
  • Provide training and support to end-users on SAP functionalities and best practices.
  • Act as a point of contact for Business and SAP template team

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.