Principal SAP CX / C4C Consultant

Infosys; Detroit (MI); On-site; USD 101,000 - 186,000; Full time

Job summary

Infosys is seeking a Principal SAP CX / C4C Consultant in Detroit, MI. As a key player in the consulting team, you will create design and architecture artifacts, evaluate solutions, and support knowledge transfer. This role requires extensive experience in SAP CRM and strong client-facing skills.

Qualifications

• At least 11 years of experience in Information Technology.
• Experience in SAP CR&B implementation programs.
• Ability to work with offshore teams.

Responsibilities

• Create detailed design, architecture, and process artifacts.
• Support knowledge transfer to provide value-adding solutions.
• Evaluate solution options and make recommendations.

Skills

Analytical skills

Client Facing experience

Communication skills

Presentation skills

Education

Bachelor's degree or foreign equivalent

Tools

SAP C4C

BRF+

Advanced Excel

Job description

2 days ago Be among the first 25 applicants

Infosys is seeking a Principal SAP CX / C4C Consultant

As a Principal Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Basic Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of experience with Information Technology.
• The location for this position is Detroit, MI. The Position may require travel and/or relocation.
• All applicants authorized to work in the United States are encouraged to apply

Preferred Qualifications:

• At least 11 years of experience in SAP CR&B implementation programs with experience of CRM / Customer Service Management modules, SAP C4C
• Experience across Electricity (preferred), or Gas or Water Utilities industries North America
• Key process and architectural knowledge in Move in Move out areas, fundamental knowledge of other key ISU processes
• Experience in BRF+
• Experience of at least 1 end to end lifecycle implementation activities including:
• Requirement gathering
• SAP configuration
• Systems and Integration Testing
• Resolving production issues
• Strong Client Facing experience, great communication and presentations skills.
• Strong analytical skills with ability to work in advanced excel based data analysis of SAP ISU data.
• Ability to work with offshore teams and coordinating work delivery between onsite and offshore.
• Flexible work timings required due to remote working environment including offshore overlaps twice a day.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

EEO/About Us :

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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