Principal Salesforce Architect

ServiceTitan; United States; Remote; USD 183,000 - 246,000; Full time

Job summary

An established industry player is seeking a Principal Salesforce Architect to lead the architecture and design of their enterprise Salesforce ecosystem. This role is pivotal in ensuring scalability and security across various Salesforce modules, including Sales, Service, and Revenue Clouds. The ideal candidate will leverage deep technical expertise and strategic thinking to drive innovation and integration in a multi-cloud environment. Join a forward-thinking company that values individuality and offers a supportive culture, comprehensive benefits, and opportunities for professional growth. If you’re passionate about Salesforce and ready to make a significant impact, this is the role for you.

Benefits

Flexible time off

Company-paid medical, dental, and vision

401k match

Parental leave

Adoption reimbursement

Telehealth options

Legal advisory services

Financial planning tools

Qualifications

• 10+ years of Salesforce architecture experience with multi-cloud expertise.
• Strong documentation skills for architecture and data models.

Responsibilities

• Define enterprise Salesforce architecture strategy aligned with business goals.
• Architect end-to-end Salesforce solutions integrating CRM, CPQ, and ERP.

Skills

Salesforce Architecture

Sales Cloud

Service Cloud

Revenue Cloud

Apex

Lightning Web Components

API Development

Data Modeling

Problem-Solving

Stakeholder Management

Education

Bachelor's in Computer Science

Master's in Computer Science

Tools

MuleSoft

Git

Copado

Jenkins

Informatica

Job description

Ready to be a Titan?

We are seeking a Principal Salesforce Architect to lead the architecture, solution design and governance of our enterprise Salesforce ecosystem. This role is critical in ensuring scalability, security, and cross-functional integration across Salesforce modules, supporting core business processes across Sales, CPQ, Service, Billing, and Finance.

The ideal candidate is a strategic thinker and hands-on technical expert with deep Salesforce platform expertise across Sales Cloud, Service Cloud and Revenue Cloud (CPQ & Billing). You will work closely with business and technology leaders to define the Salesforce roadmap and drive innovation across a multi-cloud, integrated environment.

What You'll Do:

Salesforce Architecture & Strategy

• Define and drive the enterprise Salesforce architecture strategy, ensuring alignment with business objectives and scalability for future growth.
• Lead the architecture and design of cross-cloud Salesforce solutions:
• Sales Cloud
• Service Cloud
• Revenue Cloud (CPQ, Billing)
• Preferred: Experience Cloud, Marketing Cloud, Data Cloud, and ancillary platforms (e.g. Slack, Tableau)
• Possess a deep understanding of security patterns for large implementations and limitations to security approaches.
• Define platform governance, including data security, performance optimization, API integrations, and compliance (GDPR, SOX, etc.).
• Establish and enforce Salesforce best practices, coding standards, and architectural guidelines.

Solution Architecture & Cross-Module Expertise

• Architect end-to-end Salesforce solutions that integrate seamlessly across CRM, CPQ, Billing, ERP (Workday), and external applications.
• Design scalable data models, automation frameworks, and workflows that support business growth and agility.
• Evaluate and optimize complex Salesforce implementations, ensuring system performance and efficient data processing.
• Drive Salesforce AI, automation, and low-code development initiatives to enhance productivity and innovation.
• Familiarity with common and best-in-class solutions across not only the Salesforce platform landscape, but also the Salesforce AppExchange, to avoid unnecessary build and maintenance overhead whenever possible.

Platform Operations & Performance Optimization

• Ensure high availability, security, and performance of the Salesforce platform.
• Define and manage Salesforce DevOps processes, including CI/CD, sandbox management, and version control (Git, Copado, Gearset, etc.).
• Collaborate with IT and security teams to enforce platform governance, access controls, and compliance policies.
• Define and manage downtime procedures, including strategies to minimize disruptions, to manage operations (offline, if necessary) and to optimize recovery outcomes as a result of outages that may be experienced within or parallel to the Salesforce platform landscape.
• Drive release management and deployment best practices to minimize risk and downtime.

Integration & Data Strategy

• Design and implement robust integration architecture between Salesforce and external systems (ERP, Data Warehouse, Customer Success, Marketing Automation, etc.).
• Define and maintain Salesforce data governance and master data management (MDM) strategies to ensure accuracy and consistency.
• Implement real-time and batch integrations using APIs, middleware (MuleSoft, Boomi), and event-driven architectures (Kafka, Pub/Sub).
• Experience and knowledge of large scale data migrations using various kinds of ETL and Data Management and Analytics tools such as Informatica, Databricks, Teradata, DBAmp, ADF, etc.

Stakeholder Collaboration & Leadership

• Partner with business leaders, product managers, and technology teams to understand business challenges and translate them into scalable Salesforce solutions.
• Proven experience shaping and leading large technical or functional teams across a defined set of project goals.
• Lead technical discussions and present architectural recommendations to executives and business stakeholders.
• Provide technical leadership and mentorship to Salesforce admins, developers, and junior architects.
• Work closely with the Salesforce platform team to define and drive platform strategy.

What You'll Bring:

Experience

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• 10+ years of experience in Salesforce architecture, design, and implementation across multiple clouds.
• Strong experience designing and implementing complex enterprise Salesforce solutions in global organizations.
• Excellent documentation skills for process flow diagrams, architecture documentation, data models/ERDs, data integration diagrams, etc.
• Experience in a high-growth, fast paced SaaS environment is preferred.
• 3+ years of industry experience as an Enterprise Architect is preferred.

Technical Skills

• Proven expertise in Salesforce multi-cloud environments (Sales, Service, CPQ, Billing, Experience Cloud).
• Demonstrated experience in Salesforce coding architectures, patterns and best practices.
• Deep expertise in Salesforce architecture – data modeling, automation, sharing/security model, API development.
• Hands-on experience with Salesforce CPQ & Billing, Subscription Management, and Revenue Recognition.
• Strong Apex, Lightning Web Components (LWC), and Flow automation expertise.
• Proficiency in Salesforce integrations, including REST/SOAP APIs, Middleware (MuleSoft, Boomi), Platform Events and Event-driven frameworks (Kafka, Pub/Sub).
• Experience with Salesforce DevOps tools (Copado, Gearset, Git, Jenkins, etc.).
• Knowledge of AI and automation technologies in Salesforce (Einstein AI, Generative AI, RPA, etc.).

Certifications (Preferred)

• Salesforce Certified Application Architect / System Architect
• Salesforce Certified Integration Architecture Designer
• Salesforce Certified Data Architect
• Salesforce Certified Agentforce Specialist

Leadership & Soft Skills

• Strong problem-solving and strategic thinking skills.
• Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into business-friendly language.
• Experience in leading cross-functional teams and mentoring Salesforce professionals.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $183,400 USD - $245,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.