Principal Revenue Operations Systems Lead
Seon
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Benefits offered by this job
Job summary
SEON is seeking a Principal Revenue Operations Systems Lead to own the quote-to-cash and GTM tooling, partnering with Sales, Finance, Legal, and Customer Success to drive efficiency and scale.
You will lead complex implementations of HubSpot and DealHub, build AI-enabled workflows, define governance, and maintain a catalog of revenue-system projects. The role is remote in the United States, with cross‑functional influence across global teams.
Qualifications
- 10+ years of experience in revenue systems, revenue operations, or GTM systems.
- Proven track record leading complex implementations and integrations across CRM/CPQ and related tools.
- Hands-on experience with HubSpot and DealHub is strongly preferred.
- Ability to translate business needs into scalable technical solutions.
Responsibilities
- Redesign and optimize GTM processes and deal desk workflows across regions.
- Define approval matrices, pricing governance, and SLA-backed processes.
- Implement AI-enabled automations for pricing, routing, and approvals.
- Collaborate with Sales, Finance, Legal, and Customer Success to drive alignment.
- Maintain and improve HubSpot/DealHub configurations and data integrity.
- Produce clear documentation, SOPs, and governance for revenue systems.
- Lead end-to-end projects, manage timelines, and coordinate testing and rollout.
- Monitor KPIs and surface bottlenecks to leadership for continuous improvement.
Skills
Tools
Job description
When you join SEON, you’ll work with a growing team to make a big impact. We’re always looking for passionate, curious and empathetic people to join our team. Come work alongside a group of talented individuals who are driven to deliver great customer outcomes.
Join Our Team
At SEON, we strive to help online businesses reduce the cost, time and challenges faced due to fraud. Whether you are a global financial leader or a small eCommerce startup, our solution simplifies fraud management so you can focus on what matters: growing and scaling your company. The people of SEON encourage open communication, do not believe in hierarchy and are all for transparency. By joining our Fraud Fighting team, you will be encouraged to offer creative and or innovative ideas that can drive the company forward. This is THE place for you if you want to be part of a customer obsessed, resilient and humble company that puts innovation at the center of what we do.
Our team is committed to fighting fraud on a daily basis, and as a result, we take great pride in offering our people fair compensation. Here are some further insights into our way of life:
Employee stock ownership plan.
Flexible work schedule that allows teammates to alter their workday.
Private health insurance including coverage for spouse and dependents.
We encourage our colleagues to work from home a few days per week, and spend the rest of the time in the office collaborating with the SEON team.
Access to an employee assistance and mental health support platform.
Monthly company breakfast and weekly lunch allowance.
Access to a variety of opportunities for learning and development (including external L&D).
You can order business books to grow your knowledge and support your curiosity to learn more.
We’re driven by Trust & Transparency, Customer Obsession, Innovation, and Ownership. We keep our word, act with integrity, and learn from every experience. Customers guide us, and we deliver with empathy, urgency, and unity. We embrace bold ideas, never settle, and iterate for impact. Together, we take ownership and drive meaningful solutions.
“What keeps me coming to work is the knowledge that the work we do at SEON is making a real difference in the world. Every day, we’re tackling complex challenges in fraud prevention, protecting businesses and their customers from financial threats. The sense of purpose and the dynamic, innovative team I get to work with inspire me to continue pushing the boundaries of what we can achieve together.”
Emily Light, Head of Implementation
At SEON, we empower our team to grow and succeed on impactful projects. If you’re ready to elevate your career with a supportive, collaborative team, explore our open roles and find where your future can thrive with us!
US - Remote
Remote
SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.
You’ll join SEON’s Revenue Systems function, working closely with cross-functional partners across Sales, Finance, Legal, Customer Success, Marketing, IT, and Security, and reporting to the Director of Revenue Systems. This role is ideal for a senior builder-operator who can bring structure to complexity, improve how our commercial teams work, and raise the scale and reliability of our GTM systems foundation.
This role offers flexibility and can be based anywhere in the United States with a remote setup, including occasional travel to our other offices
WHAT YOU'LL DO:
Redesign and optimize how Deal Desk coverage works globally, with a particular focus on ensuring strong support during US and North American business hours
Assess the current Deal Desk model, including request volume, response times, escalation paths, and handoffs, and design a scalable model with clear ownership, SLAs, and backup coverage
Build a structured intake and triage process for deal desk requests, including deal structuring, pricing approvals, non-standard terms, and quote-to-close escalations, so requests are routed to the right owner and resolved quickly
Design and deploy automation and AI agents to handle routine pricing approvals, non-standard contract routing, and other repetitive deal desk work
Partner with Sales, Finance, Legal, and Customer Success to define approval matrices, streamline handoffs, and remove bottlenecks across quote-to-cash
Optimize DealHub and HubSpot configuration to support the coverage model, including approval workflows, routing rules, and deal desk reporting
Audit existing sales workflows to identify administrative overhead and simplify, automate, or delegate repeatable work through systems and AI
Document the coverage model in clear playbooks and SOPs, and put cross-training in place so support remains strong during absences and peak periods
Define and track deal desk performance metrics such as turnaround time, approval cycle time, and escalation rates, and use them to drive continuous improvement and surface friction points to sales leadership
Own the intake process for GTM systems requests, including request submission, requirements gathering, scoping, and prioritization in partnership with the Director of Revenue Systems
Maintain a centralized inventory of active, planned, and completed revenue systems projects, with status, owners, dependencies, and business impact
Run projects end to end by gathering requirements from stakeholders, writing clear specifications, managing timelines, coordinating testing, and leading rollout and change management
Give stakeholders and leadership regular visibility into project status, capacity, priorities, and tradeoffs
Design, build, test, and deploy AI agents and AI-enabled workflows that automate GTM processes across Sales, Marketing, Customer Success, Product, and Deal Desk
Evaluate emerging AI technologies, including LLM platforms, agent frameworks, and integration standards, and recommend where they can deliver meaningful business value
Create and maintain an AI build catalog, a living record of every AI agent and automation in production, including purpose, owner, data sources, systems touched, and performance
Set standards for AI build documentation, testing, monitoring, and governance so agents remain reliable, secure, and maintainable as they scale
Manage the GTM SaaS tech stack, including tool inventory, ownership, contract and renewal tracking, license utilization, and integration mapping
Lead or support implementations and integrations of new GTM tools, making sure data flows cleanly between systems
Identify overlap, underused tools, and consolidation opportunities to optimize cost and reduce complexity
Partner with IT, Security, and Finance on vendor evaluations, security reviews, and procurement
Create and maintain a system role matrix that defines user roles, permission levels, and access rights across revenue systems
Establish provisioning and deprovisioning processes tied to onboarding, role changes, and offboarding
Run periodic access reviews to support security, compliance, and audit requirements
Administer core revenue systems, including HubSpot and DealHub, covering configuration, workflows, properties, automation, and user management
Maintain data integrity across systems through clear data models, validation rules, and regular data hygiene work
Handle system enhancements, troubleshoot issues, and support users across the revenue organization
Keep system documentation, release notes, and change logs up to date
WHAT YOU'll BRING:
10+ years of relevant experience in revenue systems, revenue operations, business systems, or GTM operations, ideally in B2B SaaS
A proven track record of leading complex implementations and integrations across CRM, CPQ, and adjacent GTM systems
Deep hands-on experience administering revenue systems, with HubSpot and DealHub experience strongly preferred
Practical, current experience with the latest AI technologies, including building AI agents and AI-enabled workflows for business processes
Excellent requirements gathering skills, with the ability to turn business needs into clear technical specifications
Strong project management skills, including managing multiple concurrent projects, priorities, and stakeholders
Solid relational data management skills, including data modeling, object relationships, and working with data across integrated systems, with SQL proficiency a plus
Strong understanding of the quote-to-cash lifecycle and Deal Desk operations, including pricing, approvals, contracting, and provisioning
A demonstrated ability to build strong relationships with stakeholders across Sales, Marketing, Finance, Legal, Customer Success, and IT, and to influence without direct authority
Excellent documentation and process design skills
High attention to detail and a strong commitment to data integrity, security, and operational rigor
AMAZING IF YOU ALSO HAVE:
Experience with workflow orchestration and integration platforms such as Workato, Zapier, or n8n
Experience designing Deal Desk coverage models for distributed or multi-region sales teams
Experience building governance frameworks for AI tools and automations
Experience managing SaaS vendor relationships, renewals, and license optimization
Experience supporting security, SOX, or SOC 2 access controls and audits
SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.
With offices in the Americas, EMEA and Asia-Pacific, we serve thousands of companies worldwide across multiple time zones.
Bond Collective, 310 Comal Street 2nd floor, Austin, TX 78702, United States
10 York Rd, London, SE1 7ND, United Kingdom
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