Principal Program Manager - Transformation Programs

11105 Expedia, Inc.; Seattle (WA); Hybrid; USD 231,000 - 319,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group seeks a Principal Program Manager to lead enterprise transformation programs, coordinating across products, platforms, regions, and functions to drive adoption and measurable value. This role partners with senior leaders to align priorities, govern delivery, and secure sponsorship for large-scale change.

The position emphasizes AI-enabled workflows, governance, and culture change, with a focus on delivering repeatable playbooks and scalable practices that improve forecasting and

Qualifications

• Bachelor’s degree in business, engineering, computer science, or related field.
• 10+ years leading complex, cross‑functional transformation programs in large organizations.
• Ability to influence across organizations and levels with ambiguity and without formal authority.
• Experience designing enterprise governance, delivery mechanisms, and operating models.
• Strong strategic communication, facilitation, storytelling, and executive presence.
• Technical fluency across modern tech environments including APIs, data flows, and platform modernization.
• Experience applying data, analytics, and AI to improve program visibility and outcomes.

Responsibilities

• Lead enterprise transformation programs and portfolios across products, platforms, functions, and regions from problem definition to sustained adoption and value realization.
• Partner with senior leaders to align priorities, manage dependencies, and secure sponsorship for change.
• Establish governance, roadmaps, and measurement systems for clear, accountable execution across tech and business teams.
• Shape culture-change strategies to build AI fluency and new ways of working while activating leaders and communities.
• Define outcome-oriented metrics and narratives to guide prioritization and decision-making.
• Build and scale repeatable transformation playbooks, operating models, tooling, and patterns.
• Bring technical fluency to engage in system, data, and integration discussions without owning engineering design.
• Coach leaders to raise transformation craft and establish communities of practice.

Skills

Leadership

Influence & alignment

Executive communication

Technical fluency

Data-driven decision making

Cross-functional collaboration

Education

Bachelor’s degree in business/engineering/CS

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors—Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together—help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Principal Program Manager – Transformation Programs

Introduction to the Team: The AI Enablement and Culture Office helps Expedia Group unlock enterprise capacity and superior business outcomes through responsible, measurable adoption of artificial intelligence. Working across all Expedia Group businesses and functions, the team connects strategy to execution: building AI fluency, enabling high‑impact use cases, strengthening governance and measurement, and helping leaders and teams adopt new ways of working.

Key Responsibilities

• Lead enterprise transformation: Lead complex, multi‑year transformation programs and portfolios across products, platforms, functions, and regions, from problem definition through sustained adoption and value realization.
• Align senior leaders: Partner with senior technology, product, data, operations, and business leaders to align priorities, resolve competing demands, manage dependencies, and secure sponsorship for enterprise change.
• Create delivery clarity: Establish the governance, operating rhythms, decision forums, roadmaps, and measurement systems that create clarity, accountability, and predictable execution across technology and business organizations.
• Shift culture and behavior: Shape and execute culture‑change strategies that build AI fluency, psychological safety, responsible experimentation, and new ways of working; activate leaders, champions, and communities to reinforce adoption.
• Measure what matters: Define outcome‑oriented metrics and evidence‑based narratives that show progress in capability, adoption, behavior change, delivery health, and business impact—and use them to guide prioritization and trade‑offs.
• Scale repeatable practices: Build and scale reusable transformation playbooks, operating models, tooling, and patterns, including responsible AI‑enabled workflows that improve visibility, forecasting, decision quality, and execution.
• Apply technical fluency: Bring sufficient technical fluency to engage in system, API, data, platform, integration, reliability, and operational‑readiness discussions without owning engineering design or staffing decisions.
• Build enterprise capability: Coach leaders and senior practitioners, raise the bar for transformation and program‑management craft, and establish communities of practice that create lasting enterprise capability.

Minimum Qualifications

• Education: Bachelor’s degree in business, engineering, computer science, or a related technical field; or equivalent related professional experience.
• Transformation leadership: 10+ years of experience leading complex, cross‑functional transformation, change, or technology program portfolios in large, matrixed organizations.
• Influence and alignment: Demonstrated success influencing across organizations and levels, including navigating ambiguity, resolving complex conflicts, and building alignment without relying on formal authority.
• Operating‑model design: Experience creating enterprise or cross‑organization governance, delivery mechanisms, measurement frameworks, and operating models that improve execution and sustained adoption.
• Executive communication: Strong strategic communication, facilitation, storytelling, executive presence, active listening, and relationship‑building skills.
• Technical fluency: Technical aptitude across modern technology environments, including system interactions, APIs, data flows, platform modernization, integration patterns, reliability, and operational resilience.
• Data and AI‑enabled execution: Experience applying data, analytics, and AI‑enabled tools to improve program visibility, forecasting, scenario planning, decision‑making, or workflow effectiveness.

Preferred Qualifications

• Global transformation: Experience leading enterprise AI adoption, digital transformation, operating‑model change, or workforce/culture transformation at global scale.
• Sustained adoption: A track record of converting strategy into repeatable practices, measurable behavior change, and durable business outcomes across multiple domains.
• Responsible AI enablement: Experience establishing responsible AI guardrails, adoption measurement, capacity assessments, learning ecosystems, or champion networks.
• Thought leadership: Thought leadership in transformation, change management, technical program management, organizational culture, responsible AI, or data‑driven execution.

Salary

The total cash range for this position in Seattle is $231,000.00 to $323,500.00. Employees in this role have the potential to increase their pay up to $369,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and Perks

• Medical, dental, and vision coverage
• Paid time off
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent Network (IATAN) membership

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization.