Principal Program Manager - Transformation Programs

Expedia; Seattle (WA); On-site; USD 231,000 - 324,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Employee Assistance Program

Wellness benefits

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Seattle seeks a Principal Program Manager, Transformation Programs, to lead enterprise-scale change across products, platforms, and regions, turning strategy into sustained capability and measurable business impact.

You will collaborate with senior technology, product, data, and operations leaders to design governance, operating rhythms, and roadmaps; shape culture-change strategies and establish repeatable practices while advancing responsible AI adoption.

Qualifications

• Bachelor’s degree in business, engineering, computer science, or a related technical field; or equivalent related professional experience.
• 10+ years of experience leading complex, cross-functional transformation, change, or technology program portfolios in large, matrixed organizations.
• Demonstrated success influencing across organizations and levels, including navigating ambiguity, resolving complex conflicts, and building alignment without relying on formal authority.
• Experience creating enterprise or cross-organization governance, delivery mechanisms, measurement frameworks, and operating models that improve execution and sustained adoption.
• Strong strategic communication, facilitation, storytelling, executive presence, active listening, and relationship-building skills.
• Technical aptitude across modern technology environments, including system interactions, APIs, data flows, platform modernization, integration patterns, reliability, and operational resilience.
• Experience applying data, analytics, and AI-enabled tools to improve program visibility, forecasting, scenario planning, decision-making, or workflow effectiveness.

Responsibilities

• Lead enterprise transformation: complex, multi-year programs across products, platforms, functions, and regions.
• Align senior leaders: partner with technology, product, data, operations, and business leaders to secure sponsorship and alignment.
• Create delivery clarity: establish governance, roadmaps, rhythms, and measurement systems for accountable execution.
• Shift culture and behavior: shape culture-change strategies to foster AI fluency and responsible experimentation.
• Measure what matters: define outcome metrics and evidence-based narratives for progress and prioritization.
• Scale repeatable practices: build transformation playbooks, operating models, and tooling for scalable delivery.
• Apply technical fluency: engage in system, API, data, and platform discussions without owning engineering staffing decisions.
• Build enterprise capability: coach leaders and practitioners and establish communities of practice.

Skills

Transformation leadership

Executive communication

Operating-model design

Influence and alignment

Technical fluency

Data and AI-enabled execution

Education

Bachelor's degree in business, engineering, computer science, or related field

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Principal Program Manager- Transformation Programs

Introduction to the Team:

The AI Enablement and Culture Office helps Expedia Group unlock enterprise capacity and superior business outcomes through responsible, measurable adoption of artificial intelligence. Working across all Expedia Group businesses and functions, the team connects strategy to execution: building AI fluency, enabling high-impact use cases, strengthening governance and measurement, and helping leaders and teams adopt new ways of working.

As a Principal Program Manager, Transformation Programs, you will lead enterprise-scale change that turns ambition into sustained behavior, capability, and business impact. You will operate as a strategic thought leader and enterprise orchestrator—equally comfortable shaping the “why,” designing the operating model, and mobilizing teams to deliver measurable outcomes.

In this Role You Will:

• Lead enterprise transformation: Lead complex, multi-year transformation programs and portfolios across products, platforms, functions, and regions, from problem definition through sustained adoption and value realization.

• Align senior leaders: Partner with senior technology, product, data, operations, and business leaders to align priorities, resolve competing demands, manage dependencies, and secure sponsorship for enterprise change.

• Create delivery clarity: Establish the governance, operating rhythms, decision forums, roadmaps, and measurement systems that create clarity, accountability, and predictable execution across technology and business organizations.

• Shift culture and behavior: Shape and execute culture-change strategies that build AI fluency, psychological safety, responsible experimentation, and new ways of working; activate leaders, champions, and communities to reinforce adoption.

• Measure what matters: Define outcome-oriented metrics and evidence-based narratives that show progress in capability, adoption, behavior change, delivery health, and business impact—and use them to guide prioritization and trade-offs.

• Scale repeatable practices: Build and scale reusable transformation playbooks, operating models, tooling, and patterns, including responsible AI-enabled workflows that improve visibility, forecasting, decision quality, and execution.

• Apply technical fluency: Bring sufficient technical fluency to engage in system, API, data, platform, integration, reliability, and operational-readiness discussions without owning engineering design or staffing decisions.

• Build enterprise capability: Coach leaders and senior practitioners, raise the bar for transformation and program-management craft, and establish communities of practice that create lasting enterprise capability.

Minimum Qualifications:

• Education: Bachelor’s degree in business, engineering, computer science, or a related technical field; or equivalent related professional experience.

• Transformation leadership: 10+ years of experience leading complex, cross-functional transformation, change, or technology program portfolios in large, matrixed organizations.

• Influence and alignment: Demonstrated success influencing across organizations and levels, including navigating ambiguity, resolving complex conflicts, and building alignment without relying on formal authority.

• Operating-model design: Experience creating enterprise or cross-organization governance, delivery mechanisms, measurement frameworks, and operating models that improve execution and sustained adoption.

• Executive communication: Strong strategic communication, facilitation, storytelling, executive presence, active listening, and relationship-building skills.

• Technical fluency: Technical aptitude across modern technology environments, including system interactions, APIs, data flows, platform modernization, integration patterns, reliability, and operational resilience.

• Data and AI-enabled execution: Experience applying data, analytics, and AI-enabled tools to improve program visibility, forecasting, scenario planning, decision-making, or workflow effectiveness.

Preferred Qualifications:

• Global transformation: Experience leading enterprise AI adoption, digital transformation, operating-model change, or workforce/culture transformation at global scale.

• Sustained adoption: A track record of converting strategy into repeatable practices, measurable behavior change, and durable business outcomes across multiple domains.

• Responsible AI enablement: Experience establishing responsible AI guardrails, adoption measurement, capability assessments, learning ecosystems, or champion networks.

• Thought leadership: Thought leadership in transformation, change management, technical program management, organizational culture, responsible AI, or data-driven execution.

The total cash range for this position in Seattle is $231,000.00 to $323,500.00. Employees in this role have the potential to increase their pay up to $369,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.