Principal Program Manager, ASCS Product & Tech

Amazon Inc.; Factoria (WA); Hybrid; USD 138,000 - 186,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Principal Program Manager to accelerate customer value delivery with speed and predictability. You will design planning frameworks, lead cross-functional collaboration across ASCS, and help translate customer needs into scalable solutions.

You will partner with product, technology, and operations to maintain accountability while preserving team autonomy, driving transparency and faster delivery in a complex, rapidly evolving environment.

Qualifications

• 7+ years of cross-functional experience with tech and non-tech teams.
• 7+ years of program or project management experience.
• 7+ years of experience communicating results to senior leadership.
• Bachelor's degree required.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Design and execute quarterly planning, OP1/OP2, and goal-setting processes linking customer needs with team execution and roadmaps.
• Lead Portfolio Review Board, providing visibility into at-risk projects and cross-team dependencies.
• Coordinate Entitlement Attribution and forecast resource utilization across initiatives.
• Build lightweight planning and reporting mechanisms to surface the right information to stakeholders.
• Drive cross-functional alignment by drafting updates for senior leadership and partnering with product, engineering, and operations leaders.

Skills

Cross-functional collaboration

Program management

Executive communication

Data-driven decisions

Education

Bachelor's degree

Job description

Job ID: 10579070 | Amazon.com Services LLC

Ready to help build Amazon's next major business?

Amazon Supply Chain Services (ASCS) brings together Amazon Shipping, Amazon Freight, and Multi-Channel Fulfillment to transform how businesses move goods through Amazon's logistics and transportation network.

We're evolving Amazon's fulfillment and transportation capabilities into an agile, intelligent supply chain network that helps businesses move products with greater speed, reliability, and efficiency.

By connecting capabilities across Shipping, Freight, and Multi-Channel Fulfillment, we're creating a resilient system that continuously optimizes to deliver for every business and every customer.

Every shipment and fulfillment interaction strengthens the flywheel, enhancing our network through scale, density, and intelligence.

As we expand our reach, we're building services for businesses beyond Amazon while simultaneously strengthening Amazon's own transportation and fulfillment capabilities, reducing costs and accelerating delivery across the broader ecosystem.

We're hiring a Principal Program Manager who will enhance our ability to deliver customer value with speed and predictability.

Your mission is to create clear pathways for teams to rapidly transform customer needs into working solutions while maintaining transparency across our organization.

You'll design and implement lightweight mechanisms for regular planning, goal-setting, and portfolio management that accelerate our ability to respond to customer feedback and market opportunities.

You'll partner with product and engineering teams across ASCS to establish consistent frameworks that drive accountability while preserving the creativity and autonomy teams need to deliver great outcomes.

Key job responsibilities

• Design and execute quarterly planning, OP1/OP2, and goal-setting processes that connect customer needs with team-level execution, resource allocation, and technical roadmaps across ASCS.
• Lead the Portfolio Review Board process, providing regular visibility into at-risk projects, emerging issues, and cross-team dependencies while driving data-informed decisions that optimize for customer impact.
• Coordinate Entitlement Attribution, ensuring consistent calculation and forecasting of resource utilization across customer-facing initiatives, and partner with finance and leadership to align resource allocations with growth objectives.
• Build and refine lightweight planning and reporting mechanisms that surface the right information to the right stakeholders, remove barriers to delivery, and continuously improve based on team feedback and evolving business needs.
• Drive cross-functional alignment by authoring clear written updates for senior leadership, facilitating decision‑making around customer priorities, and partnering with product, engineering, and operations leaders to keep planning processes focused on outcomes.

A day in the life

You might start the morning reviewing portfolio health and emerging dependencies before working with teams to unblock an at‑risk initiative or refine plans for an upcoming quarterly planning cycle. Later, you could be preparing a concise update for senior leadership, aligning capacity assumptions with Finance, or simplifying one of our planning mechanisms to make it more effective. The common thread is creating clarity across a complex organization, helping teams make better decisions quickly, and ensuring we turn customer needs into predictable delivery without adding unnecessary process.

About the team

You’ll join a collaborative team at the heart of Amazon Supply Chain Services, working across Product, Technology, Operations, and Finance to help bring together Amazon Shipping, Amazon Freight, and Multi-Channel Fulfillment. The team operates across a broad, fast‑moving portfolio, partnering closely with senior leaders and delivery teams to create clarity on priorities, resources, risks, and dependencies. We’re focused on building simple, scalable mechanisms that help teams move faster, and you’ll have the opportunity to shape how ASCS plans, prioritizes, and delivers as the business continues to grow.

Basic Qualifications

• 7+ years of working cross functionally with tech and non‑tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, GA, Atlanta - 137,600.00 - 186,200.00 USD annually

USA, TN, Nashville - 124,900.00 - 169,000.00 USD annually

USA, VA, Arlington - 137,600.00 - 186,200.00 USD annually

USA, WA, Bellevue - 137,600.00 - 186,200.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.