Principal Production Support Specialist (Payments) - Compliance/Regulatory

Discover Financial Services; Riverwoods (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company where you'll play a vital role in shaping the future of digital banking and payments. In this dynamic position, you'll manage strategic relationships and ensure compliance across operations. Your expertise will drive improvements in infrastructure platforms, while collaborating with various teams to enhance customer experiences. This role offers a unique opportunity to influence key initiatives and contribute to a culture of growth and innovation. If you're passionate about making a difference and thrive in a collaborative environment, this is the perfect opportunity for you.

Qualifications

• 6+ years of experience in Payments, Technology, Operations, or related fields.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Manage strategic relationships between Client Services and Infrastructure Services.
• Lead compliance and audit responsibilities for operational processes.

Skills

Payments

Technology

Operations

Customer Service

Marketing

Finance

Communications

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Management

Bachelor's Degree in Finance

Bachelor's Degree in Information Technology

Bachelor's Degree in Communications

Bachelor's Degree in Marketing

Job description

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

Responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Works with the client servicing teams, leadership, and executive leadership teams in Global Operations to assess any operational gaps and provides strategic solutions while keeping up with industry best practices and giving client focus the top priority. Leads infrastructure platform design by delivering business requirements to development teams and ensuring platforms perform to their expectations.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. Specifically, this position will be the primary lead for audit/compliance/regulatory responsibilities.

How You’ll Do It

• Lead self-testing on team procedures/controls to satisfy compliance requirements
• Ensure compliance/regulatory process(es) are initiated as needed
• Work with Risk/Compliance to align on existing and new procedures/policies that impact the team
• Identifies and coordinates operational gaps/possibilities within the Infrastructure platforms, Operations processes, and customer interactions and create new procedures and controls when needed
• Supports deep-level infrastructure platform (design, system-level requirements/interfaces, etc.) Acts as a Subject Matter Expert (SME) for client-facing teams (Operations Client Support, Global Business Development, Solutions, Products, etc.)
• Prepares clear and concise communications to internal and external business partners and senior management regarding initiatives, breakdowns, and achievements.
• Conducts analytics to find the business impact and solution for strategic customer-impacting incidents/requests.
• Establishes framework and facilitates Infrastructure Services and Client Support collaboration opportunities at varying levels of the organization.
• Liaises and champions between client-facing and Infrastructure teams to ensure that impacts of new and/or enhancements to infrastructure platforms are clearly understood, incorporating items such as Voice of the Customer (VOC), Payments industry alignment/awareness, and/or go-to market implications.
• Ensures Infrastructure needs are identified and prioritized with the Operations Process Review.
• Assesses and implements a rotational model within the Infrastructure Services Digital, Authorization, Partners, and Support teams.

Qualifications You’ll Need
The Basics

• Bachelor's Degree in Business Administration and Management, Finance, International Business, Information Technology, Communications, Marketing, or related field
• 6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related
• In lieu of a degree, 8+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.

Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? No required movement about the work environment to complete the major responsibilities of the job.

Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. No

Primarily, where is this job performed? Primarily performed indoors in an office setting.

Does this job require the ability to operate equipment or machinery? Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

Does this job require the ability to communicate verbally or in written form? Ability to communicate verbally; Ability to communicate in written form.

Bonus Points If You Have

• 8+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related
• Ability to create new policies, procedures with controls
• Being able to execute self-testing of existing controls
• Experience with working with Auditors and Regulators

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Apr-16-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.