Principal Product Quality Engineer

ZT Group Intl, Inc. dba ZT Systems; Secaucus (NJ); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive base salary

401(k) retirement savings plan

Tuition reimbursement

Medical, dental, and vision coverage

Paid time off

Parental leave

Matching gifts and volunteer programs

Job summary

ZT Systems, a Sanmina Company, is seeking a Sr Staff - Principal CQE/PQE to lead customer and product quality engineering from NPI through mass production for world-class hyperscale AI server systems. You will drive root-cause analysis, corrective actions, and cross-functional improvements to delight customers and protect brand integrity.

You will interface with executives and engineers, guide the quality team, and shape quality strategy across manufacturing, suppliers, and design teams.

Qualifications

• Engineering degree with 8+ years in electronics/manufacturing.
• Lean / Six Sigma certification strongly desired.
• Track internal and external customer quality issues across multi-functional teams.
• Interface effectively with all levels of the organization including executives.
• Strong leadership with ability to drive complex issues to closure.
• Manage quality issue diagnosis and corrective actions with teams.
• Review failure analysis and corrective actions with customer-facing communications.
• Communicate customer feedback and help integrate into strategic goals.

Responsibilities

• Interface with key customers and suppliers to ensure satisfaction and scorecard targets.
• Provide day-to-day guidance and escalation points to quality engineers.
• Drive timely resolution of customer issues within SLAs.
• Mitigate quality issues impacting customers and internal operations.
• Identify and implement systematic/process improvements based on excursions.
• Foster a data-driven quality culture across teams.
• Define factory build report expectations with customers and audits.
• Advocate for the customer with deep process knowledge and follow-through.
• Lead and mentor junior team members and coordinate with global teams.

Skills

Customer quality leadership

Root-cause analysis

Cross-functional collaboration

Data analysis

Communication

Quality management

Project management

Mentoring

Process improvement

Excel advanced

Education

Engineering BS degree

MS degree in relevant field

Job description

Sr Staff - Principal CQE/PQE

The Sr. Staff Customer and Product Quality Engineering works with both our customers and internal teams seamlessly from NPI (New Product Introduction) to high-volume mass production hyperscale / AI Server Systems for global marquee customers. Reporting to Sr. Manager of Product and Customer Quality, the Sr Staff CQE/PQE will act as an escalation point for our customer and lead our customer quality and product quality engineers who serve as the customer’s advocate in driving resolution of issues and continuous improvement. The team is responsible for resolving customer quality issues and ensuring our customer is delighted, while root causing the problem and corrective action to its source including design, process, materials/suppliers, and/or test.

What You’ll Do

• Interface with key customers and suppliers to ensure customer satisfaction and customer scorecard expectations are met
• Provide day-to-day guidance and escalation points to customer and product quality engineers
• Successfully drive resolution of customer issues within agreed-upon service level agreement
• Mitigation of quality issues that impact the customer and internal operations
• Identify systematic/process improvements involving customer quality excursions by working with multiple cross-functional teams including manufacturing, supplier, and design/sustaining engineering
• Strive to build a continuous improvement mentality to develop and ensure a data-driven proactive quality culture
• Work with customers to clearly define factory build report expectations including frequency of reports, expected data, and response to excursions
• Host quality-related customer visits and audits
• Be an advocate for the customer through excellent knowledge of ZT manufacturing process, timely follow through, and customer focus

What You’ll Bring

• An Engineering BS degree in Electrical, Mechanical, Industrial, or similar field and 8+ years of experience, preferably in the Computer or Electronic Manufacturing industries (alternatively an MS and 6 + years experience).
• Experience /certification in Lean / Six Sigma is strongly desired
• Track both internal and external customer quality issues across multi-functional teams including Quality, Engineering, Procurement, Manufacturing, and Suppliers to timely and meaningful resolutions.
• Must be capable of effectively interfacing at all levels of the organization including the executive level both internally and with the customer
• Strong leadership skills with proven ability to drive complex issues to closure in a timely manner and clearly communicate status updates and the results
• Manage quality issue diagnosis, root-cause determination, and the implementation of corrective and preventive actions with the appropriate team(s)
• Review failure analysis and corrective action reports through well-managed customer-facing communications
• Communicate customer feedback regarding quality and reliability performance against customer requirements and help the company incorporate into our strategic goals
• Project planning and leadership experience
• Possess relationship management abilities; strong customer-facing skills
• Experience in working within a global organization is a plus
• Demonstrated success working in dynamic organization while leading a team through objectives with multiple priority levels
• Experience in leading and mentoring less-experienced team members
• Experience creating win-win scenarios with multiple stakeholders/interests to gain buy-in to meet quality objectives
• Excellent data diagnostic & analytical skills
• Knowledge of database/reporting systems, strong Excel skills

About ZT Systems

At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands‑on experience in a fast‑paced environment that’s challenging, rewarding, and career‑defining. A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow. Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer

Compensation & Financial Security

• Competitive base salary
• Performance-based annual bonus eligibility
• 401(k) retirement savings plan
• Tuition reimbursement for eligible education programs

Health & Wellness

• Comprehensive medical, dental, and vision coverage with access to leading providers
• Mental health resources and employee wellness support programs
• Company-paid life and disability insurance

Time Away & Work-Life Balance

• Paid time off (PTO) and company-paid holidays
• Parental leave and family care support programs

Growth & Purpose

• Structured training programs and on-the-job learning opportunities
• Matching gifts and volunteer programs to support causes you care about

These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.

Equal Opportunity Employer

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All offers of employment will be conditional subject to the foregoing.

Legal

Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce.

ZT Systems, a Sanmina Company is a place where you can do work you’re proud of alongside smart, passionate people who get genuinely excited about what they’re able to accomplish here. We work, learn, and grow together in a supportive and fast-moving environment where decisiveness and action are not only encouraged, but expected. Together, we’re tackling complex challenges and creating impactful solutions in one of the world’s most high-demand industries—that’s where you come in.

Learn more at www.ztsystems.com