Principal Product Manager - Tech, Software Services

Amazon; San Francisco (CA); On-site; USD 161,000 - 280,000; Full time

Job summary

Amazon is seeking a Principal Product Manager for eero, driving software services that enhance customer connectivity experiences. The role requires excellent business acumen, technical savvy, and collaboration skills, with a strong focus on customer needs and effective product development strategies. The successful candidate will lead cross-functional efforts to deliver impactful software solutions in a dynamic and innovative environment.

Benefits

Health benefits

Stock options

Flexible work hours

Qualifications

• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and trade-offs of a product.
• 10+ years of technical product or program management experience.

Responsibilities

• Focus on customer pain points and experience.
• Define app workflows and customer experiences.
• Coordinate across design, engineering, sales, and PM org.

Skills

Business acumen

Customer obsession

Technical savvy

Collaboration

Education

Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent

Tools

SaaS

Enterprise Networking

Technical Architecture

Job description

Principal Product Manager - Tech, Software Services

Job ID: 3008257 | Amazon.com Services LLC

At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.

As a Product Manager you will lead ideation, strategy, execution, and cross-functional communication for eero’s software services targeted at partners and businesses.

You build products that deliver delightful and exciting connectivity that is simple and accessible for all users.

You will study how our end-customers use wireless technologies and software in their homes, businesses, enterprises or communities and craft features that elevate the experience of interacting with them. Some days you will work on cross-functional high-level strategy. On others, you will be working with customer support to quickly resolve incidents in the field or collaborating with engineering into feature implementations/workflows. You will dig into details with our UX designers and engineers to build the right product for your customers, and

- Obsess over the customer experience.
- Drive what matters. You never lose sight of the critical path and can inspire others to follow it.
- See around corners. You are proactive, not reactive. You recognize long-range risks and know how to mitigate them. You may even be part psychic.
- Foster collaboration. A great team can do anything. You know how to build trust and mediate disputes between cross-functional teams. You relentlessly communicate and encourage collaboration.
- Curious. You get excited about things you don’t know. You ask lots of questions and go searching for answers. Geeking out is part of what makes it fun to come to work.
- Believes in the scientific method. You have the ability to analyze information and thrive at making data-validated, hypothesis-driven, experiment-tested decisions.

Key job responsibilities
You have excellent business acumen, customer obsession, technical savvy curiosity, confidence, and drive.

What you’ll do:
- Focus on the customer. Identify key customer pain points, needs, and experience.
- Define. Define the eero setup experience, app workflows, customer experiences, and execute against it.
- Plan. Work cross-functionally to unify plans and align priorities, schedules, and resourcing.
- Build. Define user stories, write specs, and product requirements to solve partner customer pain points.
- Measure. You are in charge of defining success metrics and making sure our initiatives move the needle on the metrics you set.
- Learn and iterate. After we launch each feature/optimization into the world, we learn from our user’s behavior and use that behavior to drive iterations.
- Optimize. Identify opportunities to use data and customer research to influence, support, and execute on our growth and engagement strategies.
- Coordinate. Prioritize features across our software stack — web, mobile, APIs, eero hardware. Work broadly across design, engineering, sales, BD, and the rest of the PM org to manage requests and plan your sprints.

About the team
Interested in exploring career opportunities with eero?
- Visit our careers page to view all open positions:https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero

BASIC QUALIFICATIONS

- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Knowledge of SaaS, Enterprise Networking, System Design and Technical Architecture

PREFERRED QUALIFICATIONS

- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
- 10+ years of technical product or program management experience
- MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.