Principal Product Manager, Subrogation

CCC Intelligent Solutions Inc.; Chicago (IL); On-site; USD 147,000 - 200,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan

Performance Bonus

Comprehensive health insurance

Tuition Reimbursement

Stock Purchase Plan options

Job summary

CCC Intelligent Solutions Inc. in Chicago seeks a Principal Product Manager for its Outbound Subrogation product, guiding an AI-driven relaunch with significant carrier impact and a scalable roadmap.

You will partner with engineering, data science, and commercial teams to shape strategy, own the architecture, and ensure ROI-driven decisions while growing the product as the market evolves.

Qualifications

• 6+ years of product management experience in enterprise software or high-growth SaaS.
• At least one 0-to-1 product build or major relaunch.
• Demonstrated experience building and shipping AI-driven or data-intensive products with LLMs, scoring models, or ML pipelines as core components.
• Track record of working directly with enterprise customers and senior stakeholders to validate product direction, plan for and track adoption, and support commercial outcomes.
• Deep experience in at least one complex, regulated vertical (insurance, fintech, healthtech, or similar); direct subrogation or claims experience is a meaningful differentiator.
• Comfort operating in ambiguity, with a bias toward action and learning over extensive upfront planning.

Responsibilities

• Own and drive the product roadmap for Outbound Subrogation user experience, including prioritization of features, data capabilities, AI enhancements, and integrations
• Translate market signals, customer research, and competitive intelligence into a clear, defensible strategy you can articulate from the carrier floor to the executive team
• Set and track the metrics that matter to carriers: dollars recovered, identification rate, cycle time, and other ROI signals. Be accountable for moving them.
• Partner with data science and engineering on topics from architecture for next-best-action and workflow design to how LLM-based capabilities like explainability are deployed and governed
• Conduct customer research with recovery managers, subrogation adjusters, and carrier teams; get concepts in front of real users and make hard product decisions based on what you find
• Represent the voice of the user in every internal product and prioritization conversation; maintain a continuous feedback loop between the field and the roadmap
• Contribute directly to working software alongside engineers, using AI coding tools as a part of how you work - not only a manager delegating a spec, but as a builder participating in the work
• Build and own the ROI case for the product: define how carriers measure value from subrogation tooling and hold the product accountable to those measures
• Partner with sales, customer success, and product marketing on go-to-market execution, sales enablement materials, and carrier-facing ROI narratives
• Support active sales cycles as the product expert: show up in carrier conversations and help close deals by articulating value credibly to buyer stakeholders from operations leads to C-suite

Skills

Product management

AI-driven products

Enterprise customers

Regulated industries

Ambiguity tolerance

Job description

Salary range is: $147,151.48 - $200,000.00 This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more.

At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly.

We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey.

Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

Learn more about CCC at www.cccis.com.

The Role

CCC is seeking a Principal Product Manager for our Outbound Subrogation product, one of the most consequential and underserved categories in the insurance economy. More than $30 billion flows through subrogation workflows every year, yet most carriers are still operating on outdated, manual processes. This role will have the opportunity to bring subrogation into the AI era, with an unprecedented scale of impact. We are relaunching this product in 2027 with the ambition of building it into a category-defining platform. You will define the product strategy, own the roadmap, shape the architecture alongside engineering and data science, and be the expert in the room when carriers evaluate what to buy. You will work with a dedicated set of development pods, significant autonomy, and close partnership with senior product leadership. This role starts as an individual contributor with a clear path to building and growing your team as the product scales.

Key Responsibilities

• Own and drive the product roadmap for Outbound Subrogation user experience, including prioritization of features, data capabilities, AI enhancements, and integrations
• Translate market signals, customer research, and competitive intelligence into a clear, defensible strategy you can articulate from the carrier floor to the executive team
• Set and track the metrics that matter to carriers: dollars recovered, identification rate, cycle time, and other ROI signals. Be accountable for moving them.
• Partner with data science and engineering on topics from architecture for next-best-action and workflow design to how LLM-based capabilities like explainability are deployed and governed
• Conduct customer research with recovery managers, subrogation adjusters, and carrier teams; get concepts in front of real users and make hard product decisions based on what you find
• Represent the voice of the user in every internal product and prioritization conversation; maintain a continuous feedback loop between the field and the roadmap
• Contribute directly to working software alongside engineers, using AI coding tools as a part of how you work - not only a manager delegating a spec, but as a builder participating in the work
• Build and own the ROI case for the product: define how carriers measure value from subrogation tooling and hold the product accountable to those measures
• Partner with sales, customer success, and product marketing on go-to-market execution, sales enablement materials, and carrier-facing ROI narratives
• Support active sales cycles as the product expert: show up in carrier conversations and help close deals by articulating value credibly to buyer stakeholders from operations leads to C-suite

Requirements

• 6+ years of product management experience in enterprise software or high-growth SaaS (preferred); Principal designation will be determined based on scope and experience
• At least one 0-to-1 product build or major relaunch in a startup or high-velocity environment
• Demonstrated experience building and shipping AI-driven or data-intensive products with LLMs, scoring models, or ML pipelines as core components
• Track record of working directly with enterprise customers and senior stakeholders to validate product direction, plan for and track adoption, and support commercial outcomes
• Deep experience in at least one complex, regulated vertical (insurance, fintech, healthtech, legaltech, or similar); direct subrogation or claims experience is a meaningful differentiator
• Comfort operating in ambiguity, with a bias toward action and learning over extensive upfront planning

Even Better If You

• You are a product professional who has built and shipped a product with meaningful business outcomes.
• You have owned a roadmap, shipped features that changed what customers could do, made hard prioritization calls, and operated as the connective tissue between engineering, data science, customers, and commercial teams, often simultaneously.
• You have built credibility in a complex, regulated industry.
• You can earn the trust of practitioners, distinguish genuine insight from noise, and make product decisions that hold up under scrutiny.
• Insurance experience is a differentiator, but not required so long as you're willing to learn the industry quickly.
• You work directly alongside engineers and use AI coding tools every day.
• You understand enough of the architecture (data pipelines, scoring models, LLM evaluation, agentic workflow design) to hold informed technical opinions and drive architectural trade-offs.
• You are comfortable in enterprise sales environments.
• You can construct a compelling ROI case, work alongside client partners in an active deal, and support the sale by making customers excited to work with you and watch your roadmap come to fruition.
• You have the discipline to stop work that is not driving the expected results.
• You define success criteria before you build, test early, and have the honesty to pause investments where the data doesn’t support a path forward.
• You have the wisdom to balance the work that will keep your existing customers happy and help attract the next customer segment to keep your product’s growth trajectory strong.
• You establish strong relationships with your customers and internal stakeholders that allow you to help understand what matters most and to garner the support you need to make tough calls and tradeoffs.

Interview Policy & Privacy Notice

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

About CCC's Commitment to Employees

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work.

We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan
• Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.

If you require reasonable accommodation to complete a job application, please contact [phone].

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.