Principal Product Manager — Customer Zero (AI‑First)

Celigo; United States; Remote; USD 175,000 - 200,000; Full time

Benefits offered by this job

Three weeks of vacation

Wellness days

Parental leave

Monthly tech stipend

Remote-first culture

Job summary

Celigo is seeking a Principal Product Manager for Customer Zero to own the high‑leverage program of running Celigo on Celigo. You’ll drive adoption of our own agents, MCP, Ora/CLI, and integrations inside GTM, CX, and G&A systems, surfacing hard problems for the product team and guiding the roadmap with data and executive alignment.

You will balance business value with security and governance, push creative AI‑first solutions, and be the external face at flagship events while enabling Sales

Qualifications

• 8+ years in product management, comfortable operating hands-on as a Principal individual contributor while owning a program end-to-end.
• Deep functional experience in GTM and/or CX operations and the systems that run them (Salesforce, HubSpot, Gainsight, or similar).
• Track record of running an internal‑as‑first‑customer, dogfooding, or Customer Zero program, or standing up a Product function where one didn’t exist.
• Experience building and packaging reference stories or proof points that Sales and Marketing can use externally.
• Preferred: background with SaaS, iPaaS, integration, or automation platforms, and comfort with AI‑first or agentic products.
• Preferred: hands‑on experience using the product you support internally.
• Preferred: close partnership with a CPO or Product org to influence a public roadmap.

Responsibilities

• Own the Customer Zero program as a funded initiative with a real roadmap, clear outcomes, and an operating rhythm across competing priorities.
• Drive adoption of Celigo's own products inside GTM, CX, and G&A systems; surface friction and feed it into the roadmap.
• Use Celigo's AI-powered platform daily; push on agentic capabilities and provide honest feedback on tool effectiveness.
• Bring product discipline to all workstreams: defined requirements, clear success criteria, and pragmatic delivery.
• Operate in both hats: design underlying business processes and own the solution as a product manager.
• Weigh user needs against security, privacy, and governance considerations (RBAC, permissions).
• Be the external face of Celigo, presenting at events and enabling Sales with internal references.

Skills

Product management

GTM operations

CX operations

Internal dogfooding

AI capabilities

Stakeholder alignment

Public speaking

Reference storytelling

Tools

Salesforce

HubSpot

Gainsight

Job description

Celigo is seeking a Principal Product Manager for Customer Zero to own the high‑leverage program of running Celigo on Celigo. You’ll drive adoption of our own agents, MCP, Ora/CLI, and integrations inside GTM, CX, and G&A systems, surfacing hard problems for the product team and guiding the roadmap with data and executive alignment.

You will balance business value with security and governance, push creative AI‑first solutions, and be the external face at flagship events while enabling Sales