Principal Product Manager, Enterprise Change Management

Toast; United States; On-site; USD 149,000 - 304,000; Full time

Benefits offered by this job

Equity options

Comprehensive benefits package

Job summary

Toast is seeking an experienced product manager for their Configuration Platform team. You will lead the evolution of the product strategy while ensuring seamless integration for restaurants and local businesses.

The ideal candidate has over 8 years of product management experience with a significant focus on technical platforms and must possess excellent communication and analytical skills. This position offers a competitive salary and a comprehensive benefits package.

Qualifications

• 8+ years of product management experience, particularly with technical products.
• Strong background in delivering user-facing features.
• Experience with APIs, data models, or distributed systems.

Responsibilities

• Own and evolve the product strategy for the configuration platform.
• Drive feature development from ideation through launch.
• Lead a development team to ensure customer-centric solutions.

Skills

Product management experience

Strong track record in fast-paced environments

Experience with APIs and data models

Analytical decision-making

Empathy for restaurant operations

Excellent communication skills

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world. As a member of the Configuration Platform team, you will be at the heart of Toast’s most critical infrastructure, powering live system updates across the entire Toast ecosystem.

Responsibilities

• Own and evolve the product strategy for Toast’s configuration platform, focusing on:
  • Designing systems that safely manage changes to critical business data, including validation, versioning, auditability, and rollback at scale
  • Building and evolving a configuration platform that serves SMB, multi‑unit operator, and enterprise use cases across the Toast experience
  • Exploring and integrating automation and AI‑assisted workflows into configuration and publishing experiences
  • Building platform capabilities that enable other Toast teams to develop, test, and deploy configuration‑driven features independently
• Build and maintain a roadmap aligned with business OKRs, customer needs, and technical feasibility.
• Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success.
• Partner with customer‑facing teams and other development teams to gather insights and evangelize product value.
• Lead a development team by providing clear direction, setting priorities, and fostering a culture of customer‑centricity, innovation, and accountability.
• Advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences.

Qualifications

• 8+ years of product management experience, including significant ownership of a technical platform or infrastructure product.
• Strong track record of delivering user‑facing features in fast‑paced environments.
• Experience working on systems involving APIs, data models, or distributed architecture.
• Analytical rigor—using data to make decisions and validate assumptions.
• Empathy for restaurants and a passion for improving their day‑to‑day operations.
• Excellent communication skills and ability to influence without authority.

Compensation

Base salary range:
Zone A: $190,000—$304,000 USD
Zone B: $165,000—$264,000 USD
Zone C: $149,000—$238,000 USD

In addition to base salary, compensation includes cash components, equity, and benefits. For more information on how we align pay with local labor markets, see Toast’s Geographic Pay Zone Philosophy.

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.