Senior Enablement Project Manager

Toast Tab, Inc.; United States; Hybrid; USD 105,000 - 192,000; Full time

Job summary

Toast Tab, Inc. seeks a Senior Enablement Project Manager to own the launch governance and readiness system for a portfolio of products, driving proficiency across customers, partners, and employees.

You will partner with Product, Product Marketing, and Enablement teams to tier, sequence, and ready launches while mentoring junior managers. You will lead cross-functional alignments, manage risk with senior stakeholders, and present executive retrospectives with measurable outcomes.

Qualifications

• 8+ years experience in Project Management, Product Enablement Operations, or Product Management in a fast-paced, high-growth environment.
• Track record of gaining buy-in from senior stakeholders and leadership on cross-functional problems.
• Experience mentoring other project managers and influencing a broader team’s portfolio.
• Proven use of AI and other tools to build scalable systems and processes.
• Formal PM training or certification is a plus (PMP, CAPM).

Responsibilities

• Own the launch governance system for a portfolio of complex, cross-functional product launches.
• Coordinate teams across Product, Product Marketing, Care, Onboarding, and Customer Success to tier and sequence launches.
• Identify and resolve risks with senior stakeholders using data-backed recommendations.
• Lead cross-functional syncs and present to executives with clear outcomes.
• Define success metrics and readies criteria; monitor post-launch impact and feedback.
• Mentor Enablement Project Managers on practices and portfolio delivery.
• Drive AI adoption to scale launch processes and automate classification and routing.

Skills

Project management

Stakeholder management

Mentoring others

AI tools usage

Cross-functional collaboration

Education

PMP/CAPM certification

Tools

Asana

Google Suite

Jira

Job description

Senior Enablement Project Manager

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Senior Enablement Project Manager, you'll own the launch governance and readiness system for a portfolio of products, using strong project management skills and change management experience to drive product proficiency across our customers, partners, and employees. This role is critical to ensuring that as Toast's product velocity accelerates, customers and Toasters can actually absorb what's shipping, adopt it, support it, and get value from it.

You'll partner closely with Product, Product Marketing, and downstream enablement teams, including Care, Onboarding, Customer Success Managers, Learning Design, Knowledge, and Training, to define how launches get tiered, sequenced, and readied, and you'll mentor Enablement Project Managers on the team as they plan and coordinate the work behind individual launches.

About this roll (Responsibilities)

• Own the launch governance system for a portfolio of complex, cross-functional product launches with competing priorities and multiple stakeholders: define how changes get tiered, sequence work across teams, and set the readiness checkpoints that determine whether a launch is ready to proceed.
• Act as an authoritative source of knowledge across Product, Product Marketing, and downstream enablement teams, and build the cross-functional alignment needed to coordinate teams that haven't previously worked together.
• Proactively identify and resolve risk with senior stakeholders: flag portfolio-level issues like conflicting timelines or launches missing an owner, apply root-cause analysis, and bring data-backed recommendations that gain buy-in from leadership.
• Lead recurring cross-functional syncs and represent the launch portfolio to executive and senior stakeholders, adapting your message for technical and non-technical audiences and championing the value of the work.
• Define success metrics and readiness criteria for the launches you own, track impact and monitor for confusion or support gaps after go-live, and contribute to closing the post-launch feedback loop, connecting what Care and customers experience back to Product.
• Deliver complex launches on time, adapting your approach mid-execution as scope or business needs shift, and present executive-level retrospectives with measurable outcomes and lessons learned.
• Mentor Enablement Project Managers on the team, sharing project management best practices and contributing to how the broader team runs its portfolio of work.
• Drive how the team uses AI and other tools to scale: structure launch information so it can be classified, routed, and summarized efficiently, and codify the criteria for when a launch should be staggered, bundled, accelerated, or paused, so judgment concentrates where it matters most as launch volume grows.

Do you have the right ingredients (Requirements)

• 8+ years experience in Project Management, Product Enablement Operations, or Product Management in a fast-paced, high-growth, and high-output environment, including experience leading complex, cross-functional initiatives with multiple stakeholders and competing priorities.
• Track record of gaining buy-in from senior stakeholders and leadership on ambiguous, cross-functional business problems, and of championing the value of your work to executive audiences.
• Experience building or improving the systems and processes a team uses to get work done, not just executing within existing ones.
• Experience mentoring or developing other project managers and contributing to how a broader team or function runs its portfolio of work.
• Proven experience using AI and other tools to build more efficient, scalable systems and processes.
• Experience and proficiency with various project management tools (e.g., Asana, Google Suite, Jira).
• Formal project management training or certification (e.g., PMP, CAPM) is a plus.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$120,000—$192,000 USD

Zone B

$105,000—$168,000 USD

Zone C

$94,000—$150,000 USD

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.