Principal Product Manager, CMDB - (Console)

Palo Alto Networks, Inc.; San Francisco (CA); On-site; USD 177,000 - 286,000; Full time

Job summary

Palo Alto Networks is seeking a Principal PM to own Console’s enterprise and AI platform end to end. The underlying platform is a core differentiator and will serve as the backbone for internal support and operations across IT, security, HR, and finance.

You will collaborate with engineering, design, and customers to shape an ITSM market-ready product, and help Console scale for large organizations while expanding AI-enabled capabilities across enterprise systems.

Qualifications

• 5+ years in product management, launching and scaling technical products.
• Deep technical background with experience partnering with engineering teams to ship products.
• Curious with a growth mindset; embraces rapid change in technology and software.
• Strong opinions on how software should work; attention to detail.
• Wears many hats, capable of urgent bug triage and strategic market entry planning.

Responsibilities

• Lead end-to-end product strategy and lifecycle for the enterprise platform across Console—identity and access, admin and governance, compliance and audit, and integrations.
• Define Console’s AI governance model balancing power, flexibility, governance and adoption.
• Partner with AI Platform team to establish evals with harnesses, datasets and task completion metrics.
• Develop relationships with design partners and customers to become an ITSM market expert.
• Define product culture at Console as a startup within Palo Alto Networks and push AI-enabled product development.

Skills

Product management

Technical background

Growth mindset

Attention to detail

Cross-functional collaboration

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

About our team

Console, a Palo Alto Networks company, is building an AI-native platform for enterprise service management. We bring together service management, automation, knowledge, access and enterprise data so teams can understand what is happening across their organization, resolve issues and requests and automate work across the systems they already use.

About the role

We are looking for a Principal PM to own Console’s enterprise and AI platform end to end. The underlying platform is one of Console’s core differentiators. Console has become the backbone for internal support and operations for leading companies like Databricks, Webflow, and Chime. To accomplish this, Console is connected to all of your most important enterprise systems across IT, security, HR, finance etc. as a context and action layer for AI agents to automate work that could never be automated before. As we expand Console to 100,000 person organizations, we need to solve novel problems in the underlying platform across integrations and enterprise controls for humans and AI agents.

Key Responsibilities

• Lead the end-to-end product strategy and lifecycle for the enterprise platform across Console - identity and access, admin and governance, compliance and audit, and integrations.
• Define Console’s AI governance model - balancing AI power and flexibility with governance and enterprise adoption.
• Partner with the AI Platform team to establish evals as a first-class practice: eval harnesses, golden datasets and judges, task completion measurement driving continuous improvement.
• Develop close relationships with design partners and customers and become an expert in the current ITSM market.
• Help define the product culture at Console as a startup within Palo Alto Networks and push the boundaries of how product gets built in the age of AI.

Qualifications

Minimum Qualifications

• You have 5+ years of experience in product management, launching and scaling technical products.
• You possess a deep technical background with experience partnering with engineering teams to ship highly technical products.
• You are deeply curious and have a growth mindset. The current rate of change in technology, AI, and software development is exciting to you and you want to be in the thick of it.
• You have great taste; you have strong opinions of how software should work and sweat the details.
• You wear many hats and you’re just as comfortable urgently troubleshooting a p0 bug as you are developing a strategy for entering a new market

Preferred Qualifications

• You have designed and built enterprise and platform products in the past - SSO, SCIM, permissions, integrations, API etc. Not only have you worked on these types of products before, but you have a perspective on what separates good from great.
• You have shipped enterprise-grade AI infra or agentic products: harness, reliability, latency, security and auth, SLAs, readiness.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$176,800.00 - $286,000.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes