Principal Product Designer - (Console)

Palo Alto Networks, Inc.; San Francisco (CA); On-site; USD 141,000 - 228,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Principal Product Designer to own end-to-end design for AI-native enterprise service management features and experiences. You'll work closely with Console customers to understand needs and rethink ITSM software through an AI-native lens to build cutting-edge product experiences.

This high-ownership role drives work end-to-end, makes product decisions, and operates with autonomy while mentoring other designers as the team grows.

Qualifications

• 5+ years of B2B SaaS product design experience.
• Strong craft with IA and UX thinking demonstrated in portfolio.
• Experience across the full product lifecycle, from ambiguous requests to shipped design.
• Strong collaboration and communication skills across cross-functional teams.

Responsibilities

• Turn ambiguous customer requests into clear product requirements, then into high-craft designs.
• Own the full design process from user research, product flows, and wireframes to UI design for key product areas.
• Design core workflows and interfaces for configuring, monitoring, and trusting AI agents.
• Partner with product and engineering to shape product direction and contribute to roadmap planning.
• Help establish and evolve Console's design system and design principles.
• Collaborate with and mentor other designers as the team grows.

Skills

B2B SaaS

Information Architecture

Cross-functional collaboration

Design systems

Mentor teammates

Tools

Figma

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

About our team

Console, a Palo Alto Networks company, is building an AI-native platform for enterprise service management. We bring together service management, automation, knowledge, access and enterprise data so teams can understand what is happening across their organization, resolve issues and requests and automate work across the systems they already use.

About the role

The Console product sits at the intersection of vertical AI agents, agentic workflow automation, B2B SaaS, and enterprise governance. We are looking for a Principal Product Designer to own the end-to-end design for features and experiences that span across these different disciplines. You'll work closely with Console customers to deeply understand their needs and rethink legacy ITSM software through an AI-native lens to build great, cutting-edge product experiences. This is a high-ownership role: you'll drive work end-to-end, make product decisions, and operate with a high degree of autonomy.

Key Responsibilities

You’ll shape how enterprises interact with AI agents doing real operational work, where clarity, trust, and craft matter. In this role, you will:

• Turn ambiguous customer requests into clear product requirements, then into shippable, high-craft designs
• Own the full design process from user research, product flows, and wireframing to UI design for key product areas.
• Design the core workflows and interfaces that let teams configure, monitor, and trust AI agents.
• Partner with product and engineering to shape product direction and contribute to roadmap planning.
• Help establish and evolve Console's design system and design principles.
• Collaborate with and mentor other designers as the team grows.

Qualifications

Minimum Qualifications

• 5+ years of B2B SaaS product design experience.
• An exceptionally high bar for craft and quality, with strong IA and UX thinking evident in your portfolio.
• Experience (or willingness to) build across the full product lifecycle, from ambiguous customer requests to shipped design.
• Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams and articulate design rationale.
• Challenger mindset that questions assumptions and pulls inspiration from diverse sources to create innovative solutions.

Preferred Qualifications

• You have designed and launched AI agent product experiences, including UX, harness design, and AI governance.
• You are actively updating your product design process and toolset, exploring new AI tools and pushing the boundaries of design.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$140,800.00 - $227,700.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes