Agentic Product Manager

CCC Information Services; Chicago (IL); On-site; USD 110,000 - 170,000; Full time

Job summary

CCC Intelligent Solutions Inc. (CCC) is hiring a Product Manager to own the development of its Agentic AI product platform. You will drive discovery through launch, partnering with engineering, design, and customers to shape agentic capabilities in high-stakes claims workflows.

You will define strategy, requirements, and success metrics, working with senior stakeholders across claims, legal, and product marketing to ensure safe, compliant, and impactful product delivery.

Qualifications

• 3+ years of product management experience in enterprise software or a high-growth SaaS environment.
• Experience owning a product or significant product area from discovery through launch and iteration.
• Experience working in or learning a complex, regulated industry.
• Demonstrated experience building and shipping AI-driven products; experience with LLM-based or agentic systems strongly preferred.
• Track record of working directly with enterprise customers and senior stakeholders to validate product direction and communicate value.
• Ability to translate customer needs into product requirements, priorities, measurable outcomes, and clear decisions.

Responsibilities

• Own the product strategy, roadmap, and business case for agentic capabilities, taking the work from initial concept through customer validation, launch, and iteration.
• Define what the agents do, including the claims workflows they manage, where people remain in the loop, and how autonomy expands as performance and trust are demonstrated.
• Set product requirements for quality and safety, including evaluations, guardrails, escalation paths, and auditability, in partnership with engineering, legal, compliance, and claims experts.
• Work directly with claims leaders and end users to identify high-value problems, validate product concepts, and translate customer insight into product decisions.
• Own the product story, value proposition, and proof points, partnering with sales, customer success, and product marketing to bring the product to market.
• Partner closely with engineering and design to prototype, build, test, and ship working agentic experiences, using AI tools to accelerate learning and delivery.
• Define success measures, adoption hypotheses, and decision criteria for each product investment, and make clear recommendations about when to iterate, scale, or stop.

Job description

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.The RoleWe are hiring a Product Manager to own the development of CCC’s Agentic product platform. This is a new product line focused on delivering AI agents across our portfolio, with an initial focus on improving the claims experience.This role is ideal for a hands-on product manager who is energized by zero-to-one product building, complex enterprise workflows, and regulated environments. You will build the product from discovery through launch, partnering closely with engineering, design, go-to-market teams, and customers to define how agentic AI can safely and effectively operate in high-stakes claims processes.Key Responsibilities:Own the product strategy, roadmap, and business case for agentic capabilities, taking the work from initial concept through customer validation, launch, and iterationDefine what the agents do, including the claims workflows they manage, where people remain in the loop, and how autonomy expands as performance and trust are demonstratedSet product requirements for quality and safety, including evaluations, guardrails, escalation paths, and auditability, in partnership with engineering, legal, compliance, and claims expertsWork directly with claims leaders and end users to identify high-value problems, validate product concepts, and translate customer insight into product decisionsOwn the product story, value proposition, and proof points, partnering with sales, customer success, and product marketing to bring the product to marketPartner closely with engineering and design to prototype, build, test, and ship working agentic experiences, using AI tools to accelerate learning and deliveryDefine success measures, adoption hypotheses, and decision criteria for each product investment, and make clear recommendations about when to iterate, scale, or stopRequirements:3+ years of product management experience in enterprise software or a high-growth SaaS environmentExperience owning a product or significant product area from discovery through launch and iterationExperience working in or learning a complex, regulated industryDemonstrated experience building and shipping AI-driven products; experience with LLM-based or agentic systems strongly preferredTrack record of working directly with enterprise customers and senior stakeholders to validate product direction and communicate valueAbility to translate customer needs into product requirements, priorities, measurable outcomes, and clear decisionsComfort operating in ambiguity, with a bias toward action, learning, and accountable ownershipWhat We’re Looking ForYou are a product manager who has owned meaningful work from concept through launch, ideally in an environment where speed, curiosity, and resourcefulness were important. You connect customer problems to business value and can carry that framing through discovery, delivery, and iteration.You can learn complex, regulated workflows quickly. Experience in fintech, healthtech, legaltech, HCM, insurtech, or a similar industry is valuable, but what matters most is your ability to distinguish essential requirements from legacy process and turn domain knowledge into strong product decisions.You have commercial instinct and are comfortable creating demand for something new. You can participate in customer pitches, build a practical value story, listen for real buying signals, and translate market feedback into product priorities.You are technically fluent and enjoy building. You can work closely with engineers, use AI coding or prototyping tools, understand technical tradeoffs, and assess whether a product experience is effective—not merely functional.You have shipped a product where AI was central to the value proposition. You can explain when an agentic approach is appropriate, when a deterministic workflow is better, and how reliability, autonomy, and human oversight should be designed.You create momentum across teams. You communicate clearly, build trust, and bring engineering, design, data, sales, marketing, and customer-facing partners together around the work you own.Interview Policy & Privacy Notice:A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.About CCC's Commitment to Employees:CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.CCC offers competitive compensation and benefits to support you and your families, including:401K MatchPaid time offAnnual Incentive Plan Performance BonusComprehensive health insuranceAdoption AssistanceTuition ReimbursementWellness ProgramsStock Purchase Plan optionsEmployee Resource GroupsFor more information about our benefits, please check out our careers site.Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture hereIf you require reasonable accommodation to complete a job application, please contact [phone].