Principal Product Manager

hyrusinc; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Job summary

hyrusinc is seeking an experienced senior product leader to own the multi-year strategy, roadmap, and success metrics for Rail Incident Management and Service Disruption capabilities. You will partner with rail operations, customer experience, technology, and executives to translate complex operational challenges into scalable product solutions.

You will drive priority setting, govern cross-functional delivery under SAFe, and ensure alignment with safety standards and regulatory requirements

Qualifications

• 10+ years of progressive product management experience leading complex enterprise solutions.
• Bachelor’s degree in Business, IT, Engineering, or related field.
• Experience with incident management systems and service continuity platforms.
• Experience in Agile and SAFe delivery environments.
• Proficiency with Jira Align, Confluence, Visio, Figma, and MS Office.
• Strong executive presence and stakeholder facilitation skills.

Responsibilities

• Define and maintain the multi-year product strategy, vision, roadmap, and success metrics for enterprise Rail Incident Management.
• Serve as primary liaison between rail operations, customer experience teams, technology organizations, and executive leadership to translate complex operational challenges into scalable technology solutions.
• Lead investment decisions and prioritize features based on operational risk, customer impact, business value, and regulatory alignment.
• Collaborate with Agile/SAFe delivery teams across multiple interdependent workstreams to ensure on-time, high-quality roadmap milestones.
• Establish product decision-making frameworks, manage cross-functional dependencies, and align with safety standards and regulatory requirements.
• Lead discovery initiatives with field personnel and operational control centers to define detailed business requirements, acceptance criteria, and user workflows.
• Evaluate product health and operational resilience using data-driven insights, customer feedback, and performance metrics to drive optimization.
• Synthesize strategy, progress, dependencies, risks, and ROI into clear briefings for executives and key stakeholders.

Skills

Product management

Stakeholder collaboration

Agile / SAFe

Strategic thinking

Executive communication

Education

Bachelor’s degree

Tools

Jira Align

Confluence

Visio

Figma

Microsoft Office

Job description

Key Responsibilities

• Product Strategy & Vision: Define and maintain the multi-year product strategy, vision, roadmap, and key success metrics for enterprise-wide Rail Incident Management and Service Disruption capabilities.
• Stakeholder Partnership: Serve as the primary liaison between rail operations, customer experience teams, technology organizations, and executive leadership to translate complex operational challenges into scalable technology solutions.
• Roadmap & Investment Prioritization: Lead product investment decisions and prioritize feature backlogs based on operational risk, customer impact, business value, and regulatory alignment.
• Cross-Functional Execution: Collaborate closely with Agile/SAFe delivery teams across multiple interdependent workstreams to ensure on‑time, high‑quality execution of roadmap milestones.
• Governance & Alignment: Establish product decision‑making frameworks, manage cross‑functional dependencies, and ensure continuous alignment with safety standards, regulatory bodies, and operational policies.
• Discovery & Requirements Definition: Lead discovery initiatives with field personnel and operational control centers to define detailed business requirements, acceptance criteria, and user workflows.
• Performance & Data Analytics: Evaluate product health and operational resilience using data‑driven insights, customer feedback, and performance metrics to drive ongoing product optimization.
• Executive Communication: Synthesize strategy, progress, dependencies, risks, and ROI into clear briefings for executive leadership and key operational stakeholders.

Required Qualifications & Experience

• Experience Level: 10+ years of progressive product management experience leading complex, mission‑critical enterprise solutions (transportation, logistics, or operational platforms strongly preferred).
• Education: Bachelor’s degree in Business, Information Technology, Engineering, or a related field; or an equivalent combination of education and experience.
• Domain & Technical Expertise: Demonstrated experience with incident management systems, service recovery operations, and customer‑facing service continuity platforms.
• Agile Leadership: Proven background operating within Agile and Scaled Agile Framework (SAFe) delivery environments, managing complex cross‑team dependencies without direct authority.
• Tooling Proficiency: Advanced proficiency with product management and collaboration tools, including Jira Align, Confluence, Visio, Figma, and Microsoft Office Suite.
• Soft Skills: Exceptional executive presence, strategic thinking, problem‑solving, and stakeholder facilitation skills in ambiguous, high‑stakes environments.
• Preferred Certifications: Product Management certification (SAFe POPM, Pragmatic Institute, AIPMM, or equivalent) preferred; PMP certification is a plus.