Principal Process Manager - SDLC (Enterprise Platforms Technology)

Capital One National Association; McLean (VA); On-site; USD 108,900 - 124,300; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentive compensation

Career development opportunities

Job summary

Capital One National Association is hiring a Principal Process Manager in McLean, VA. You will be responsible for managing SDLC governance and controls compliance. The ideal candidate will guide process improvements and collaborate with various functional areas to drive efficiency.

Key qualifications include a High School Diploma and 3 years of process or risk management experience, along with strong leadership and analytical skills. Competitive salary and benefits offered.

Qualifications

• High School Diploma, GED, or equivalent certification required.
• At least 3 years of Process Management or Risk Management experience.
• Strong analytical skills and ability to adapt.

Responsibilities

• Support the development of processes for privacy and security.
• Analyze data to identify risks and trends.
• Develop and maintain formal process documentation.

Skills

Process Management

Risk Management

Continuous Improvement

Communication

Analytical Skills

Leadership

Education

High School Diploma or equivalent certification

Bachelor’s Degree

Tools

Jira

Job description

Principal Process Manager - SDLC (Enterprise Platforms Technology)

As a Principal Associate Process Manager, responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards. You will educate and gain buy‑in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross‑functional organizational initiatives and projects.

This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well‑managed process. This is an excellent opportunity to continue your career in the field of Process Management.

As a member of the Software Development Life Cycle (SDLC) Governance & Oversight team, you will be responsible for managing and supporting the SDLC through governance, controls compliance, and requirements oversight. The team partners with Cyber, Risk, Engineering, and lines of business to ensure compliance to the SDLC while also identifying opportunities to mitigate risk through process improvement and automation.

What You’ll Do:

• Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping
• Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
• Develop and maintain formal process documentation, including procedures and process flow diagrams
• Work with team members to develop robust risk management processes
• Analyze data and influence others to proactively identify data risks and trends
• Consultation and representation of well managed processes, customer experience, and risk management for new intent
• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
• Collect data and information to provide transparency to senior leadership on the health of the process
• Identify and implement process improvements
• Track and resolve process breakdowns, issues and risk events
• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 3 years of Process Management or Risk Management experience
• At least 1 year of experience in Continuous Improvement methodologies

Preferred Qualifications:

• Bachelor’s Degree
• 4+ years of Process Management experience
• 2+ years of Project Management experience
• 1+ years experience with the regulatory framework governing the financial services industry
• 1+ years experience with Jira
• 1+ years of experience working with Product and Technology teams
• Business Process Management, PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

Minimum and maximum full‑time annual salaries for this role are listed below, by location.

• Plano, TX: $98,900 - $112,900 for Principal Process Manager
• Richmond, VA: $98,900 - $112,900 for Principal Process Manager
• New York, NY: $118,800 - $135,600 for Principal Process Manager
• Chicago, IL: $98,900 - $112,900 for Principal Process Manager
• McLean, VA: $108,900 - $124,300 for Principal Process Manager

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

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Capital One promotes a drug‑free workplace.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).