Principal Process Manager, Continuous Improvement

Davita Inc.; Charlotte (NC); On-site; USD 93,000 - 107,000; Full time

Job summary

Capital One is seeking a Principal Process Manager for their Commercial Bank to drive strategic process improvement initiatives. The successful candidate will utilize Lean Six Sigma principles to enhance workflows and project outcomes, leading to impactful changes for clients and associates alike.

Benefits

Comprehensive health and financial benefits

Performance-based incentive compensation

Qualifications

• 3+ years of process improvement experience
• 3+ years managing project deliverables
• Six Sigma Certification or Agile certification preferred

Responsibilities

• Lead process improvement initiatives and document current state processes
• Redesign workflows using Lean Six Sigma principles
• Implement process changes via system configurations

Skills

Process Improvement

Analytical Skills

Project Management

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

Minitab

Tableau

SQL

R

Snowflake

Salesforce

Microsoft Dynamics

Job description

Principal Process Manager, Continuous Improvement

As a Principal Process Manager, Continuous Improvement for Capital One's Commercial Bank, you will be part of a smart, talented team responsible for transforming critical processes and designing innovative solutions to create an unforgettable and unparalleled experience for our associates and clients.

The ideal candidate for this position has experience driving results via process improvement. This associate will be a customer-focused, value-adding partner who leads strategic process improvement initiatives that drive meaningful change for the Commercial Bank and provide consistent and repeatable outcomes for our customers and the business.

Responsibilities:

• Lead collaborative process improvement initiatives that are impactful to efficiency, risk, and client/associate experience

• Document and analyze current state business processes and lead projects (creating process maps, process analytics, project reports, presentations, business cases, and project charters)

• Redesign and optimize workflows/processes using analytical Lean Six Sigma principles/tools

• Implement applicable process changes via system configurations

• Design future state business processes and controls that achieve and sustain desired outcomes

• Lead workshops to creatively design/facilitate solutions

• Teach, facilitate, and coach Commercial Bank associates and leaders to achieve breakthrough improvements.

• Teach process optimization tools (i.e. root cause analysis methods, FMEA) to your project team and the larger organization including why and how we use them.

• Deliver presentations to peers and leaders, including up to the executive level.

• Work on a minimum of 3 or more projects at a time varying in size and complexity

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of process improvement experience

• At least 3 years of experience managing project deliverables

Preferred Qualifications:

• Bachelor's Degree or military experience

• 4+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)

• 4+ years of experience in system configurations (Salesforce, Microsoft Dynamics, RealInsight)

• Six Sigma Certification, Lean, Change Management or Agile certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $93,400 - $106,600 for Principal Process ManagerMcLean, VA: $102,700 - $117,200 for Principal Process ManagerPlano, TX: $93,400 - $106,600 for Principal Process ManagerRichmond, VA: $93,400 - $106,600 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).