Principal Network Operations Engineer

Shutterfly; Fort Mill (SC); Remote; USD 115,000 - 174,000; Full time

Job summary

Join a forward-thinking company where you can leverage your extensive network engineering experience to lead innovative solutions. In this dynamic role, you'll oversee the design and management of complex network infrastructures, ensuring security, scalability, and performance. Collaborate with cross-functional teams to enhance network security and automate management tasks, while also providing mentorship to junior engineers. This is an exciting opportunity to make a significant impact in a collaborative environment that values diversity and inclusion. If you're ready to take your career to the next level, we want to hear from you!

Benefits

Health benefits

401K program

Bonus incentive

Flexible work arrangements

Qualifications

• 8+ years of experience in network engineering with leadership experience.
• Bachelor's degree in Computer Science or equivalent experience.

Responsibilities

• Lead design and deployment of complex network solutions.
• Drive operations of global network infrastructure and incident response.

Skills

Network Engineering

Leadership

Troubleshooting

Communication Skills

Network Security

Education

Bachelor's degree in Computer Science

Tools

Ansible

Python

SolarWinds

Wireshark

Job description

At Shutterfly, we make life’s experiences unforgettable. We believe there is extraordinary power in self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law.

What You Will Do In This Role:

• Network Architecture & Design: Help lead the design and deployment of complex network solutions, ensuring scalability, security and high availability.
• Operational Management: Help drive the day-to-day operations of Shutterfly’s global network infrastructure, ensuring optimal performance, uptime and Incident Response.
• Security: Collaborate with security teams to enforce and enhance network security protocols, including ZTNA, firewalls and network segmentation.
• Performance Tuning: Monitor network performance, identify bottlenecks and apply performance tuning to ensure efficient and reliable service delivery.
• Automation: Lead efforts in automating network management tasks, optimizing processes and reducing manual interventions.
• Collaboration & Support: Work cross-functionally with IT, cloud and security teams to troubleshoot network-related issues and contribute to infrastructure planning and improvements.
• Incident Response: Lead in resolving complex network-related incidents and drive post-incident reviews to improve future network performance.
• Documentation & Reporting: Create and maintain thorough documentation for network architecture, configurations and troubleshooting guides.
• Leadership: Provide guidance and direction for network engineers.

What You Will Bring:

• 8+ years of experience in network engineering, with at least 4 years in a leadership or senior engineer role.
• Bachelor’s degree in Computer Science, Information Technology or equivalent experience.
• Certifications are a plus: CCIE, PCNSE, CISSP.

Technical Expertise:

• Hands-on experience with SD-WAN, cloud networking and hybrid environments.
• Hands-on experience with SASE, routing, switching, load balancing and telemetry technologies.
• In-depth knowledge of network security best practices (firewalls, IDS/IPS, encryption, etc.).
• Proficient in network automation tools (e.g., Ansible, Python, or similar).
• Strong understanding of IP protocols (IPv4/IPv6), BGP, OSPF, MPLS and VPNs.
• Experience with network monitoring tools and technologies (e.g., SolarWinds, NetFlow, Wireshark, etc.).
• Strong troubleshooting skills with the ability to diagnose and resolve complex network issues.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Proven ability to lead and inspire a team of engineers, providing technical mentorship and fostering a collaborative work environment.

Highly Preferred Skills:

• Expertise in data center networking and inter-site connectivity.
• Experience with large-scale cloud platforms (AWS, Azure, Google Cloud).
• Knowledge of wireless networking technologies (Wi-Fi, 5G, etc.).

This position will accept applications on an ongoing basis until filled.

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed and may not be applicable to other locations:

California: [$122,500 - $174,000]

Connecticut and New York: [$122,500 - $159,250]

Colorado, Illinois, Minnesota and Washington: [$122,500 - $147,500]

Nevada: [$115,500 - $138,750]

Maryland and New Jersey: [$132,250 - $159,500]

Hawaii: [$115,250 – $138,750]

This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.

This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.