Principal Managed Services Consultant

ViziRecruiter,LLC.; Merrimack (NH); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) plans

Medical insurance

Mental health coaching

Generous paid time off

Job summary

A consulting services company in New Hampshire is seeking a qualified candidate to develop and implement MSP service offerings. The role requires strong ITIL knowledge and experience in IT service management. The ideal candidate will be well-versed in creating proposals and have successful sales experience. This position offers competitive compensation, generous PTO, and progressive benefits including mental health support. Applicants must be authorized to work in the U.S.

Qualifications

• Experience with ITIL practices including Service Design and Service Strategy.
• Proficiency in service management frameworks and good knowledge of ITSM.
• Successful experience in service solutions selling and customer engagement.
• Strong analytical skills and ability to develop service solutions.
• Excellent verbal and written communication skills.

Responsibilities

• Creates new MSP service offerings based on industry trends.
• Develops proposals and statements of work focusing on client needs.
• Designs advanced service solutions to enhance client outcomes.
• Assists in developing new managed service offerings for client satisfaction.
• Supports sales targeting and account plan execution.

Skills

Service Design knowledge

Service Operations knowledge

Communication skills

Organizational skills

Sales strategy experience

Analytical skills

Job description

Responsibilities

• Creates new MSP service offerings based on industry trends, competitive landscape and contemporary methods to solve business through IT Outsourcing, Life Cyle Services, Managed Services and Staff Augmentation solutions.
• Develops proposals and statements of work based on a combination of requirements gathering, data collection and sizing exercises, as well as documented design and configuration activities. Utilizes independent judgment and discretion on selecting from internally established pre‑sales tools, as well as vendor‑provided and industry‑established reference architectures and validated designs, while leveraging Connection’s leading vendor and OEM product portfolios to deliver a holistic, integrated solution of products and services.
• Designs advanced service solutions that serve the functional and technical requirements of the client, and which best enable the sale and/or delivery of solutions that contribute to the customer’s success and ongoing enhancement of customer lifetime value.
• Assists in the development of new managed services offerings according to a multi‑disciplinary framework that supports Connection’s ability to deliver unified solution sets that result in positive customer experience (CX) and overall customer satisfaction. Articulates and presents the portfolio to Sales, current and potential customers, Product Management, partners and vendors.
• Assists with the creation and presentation of technical sales strategies to drive growth of IT Outsourcing, Life Cyle Services, Managed Services and Staff Augmentation services.
• Supports targeting sales into new accounts and expanding penetration in existing accounts with the SSE team, participating in building and executing account plans.

Requirements

• Functional knowledge, work experience and/or certification in Information Technology Infrastructure Library (ITIL) including Service Design, Service Operations, Continual Service Improvement (CSI), Service Strategy and Service Transition.
• Functional knowledge, work experience and/or certification in Information Technology Service Management (ITSM) including Service Catalog, Service Desk, Incident Management, Problem Management, Change Management, Asset Management and Knowledge/Policy & Procedure.
• Experience with designing, developing and negotiating statements of work.
• Verifiably successful service solutions selling experience with customer‑facing salesmanship proficiency, advanced presentation skills, and experience with up‑sell and cross‑sell strategies.
• Excellent time management and prioritization with strong organizational skills.
• Excellent verbal and written communication skills with ability to prepare and deliver presentations that clearly and articulately demonstrate the value proposition.
• Team orientation with ability to work with all levels of the organization.
• Keen appreciation of business solutions through IT Outsourcing, Life Cyle Services, Managed Services and Staff Augmentation services.
• Requires an acute understanding of both the technology and business objectives of the client, and the ability to assess the client’s business requirements and technology need.
• Analytical with ability to draw conclusions from data, systematic and rational.
• Demonstrate skills and advanced proficiency in cost modeling.
• Working knowledge of MDR, Security Operations Center, Network Operations Center, Service Desk and the industry competitive landscape in these areas.
• Conceptual with ability to conceive mentally, formulate ideas, use imagination to achieve results.
• Inquisitive information seeker with ability to ask probing questions to uncover root causes of problems.

Benefits

• Competitive compensation, 401(k) plans, medical insurance and other progressive benefits.
• Free therapy visits, mental health coaching and tools, meditation resources to support emotional well‑being.
• Generous paid time off package, including vacation, sick time, Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.