Principal IT Systems Analyst

Salt River Project; Tempe (AZ); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Principal Analyst to lead the architecture and implementation of performance monitoring solutions. This role is crucial in ensuring the reliability and efficiency of IT systems that support essential services. You will be responsible for proactive monitoring, troubleshooting complex issues, and providing leadership in performance management strategies. Join a team that values diversity and fosters an inclusive work environment, where your contributions will directly impact the well-being of the community and the efficiency of utility services in Arizona. If you have a passion for technology and a commitment to excellence, this opportunity is perfect for you.

Benefits

Pension Plan

401(k) plan with employer matching

Medical, vision, dental, and life insurance

Over 200+ hours of PTO

Parental leave

Wellness programs

Short and long-term disability plans

Tuition assistance

Employee Resource Groups

Qualifications

• 10+ years of experience in performance monitoring and troubleshooting.
• Bachelor's degree required; advanced credits preferred.

Responsibilities

• Architect and implement performance monitoring solutions across technology domains.
• Lead troubleshooting efforts and analyze complex performance issues.

Skills

Performance Monitoring

Troubleshooting

Application Performance Management

Network Experience

Capacity Management

Education

Bachelor's degree in a related field

18 graduate-level credits in specialty

Tools

Ixia Aggregators

Cloudlens

ScienceLogic SL1

ScienceLogic Powerflow

Service Now

Wireshark

Job description

Location:

Tempe, AZ, US

Date: Apr 25, 2025

Requisition ID: 18028

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

The principal analyst’s role is to architect, design, implement, and maintain performance monitoring solutions across technology domains both on premise and in the cloud. The principal analyst provides leadership and vision in architecture, strategy, and service offerings as it relates to performance management that includes: Application Performance Management, Customer End-user Experience, and Service Health performance monitoring. The principal will also assess the impact of future business needs on existing and future services and architectures.

This individual will possess the necessary skills to analyze complex issues as well as design/implement solutions which provide key visibility into the health and performance of the IT systems that help our company operate efficiently.

The position requires a deep technical understanding of the infrastructure stack as well as application performance. This role also requires the ability to approach complex issues and lead troubleshooting efforts across diverse teams.

• Implement proactive monitoring capabilities and establish related alarming and reporting.
• Administration of event management and system monitoring platforms.
• Monitor and research application and system performance issues, produce trending and reporting related to application performance, event management, capacity management, including on premise and cloud resources.
• Project Leader responsible for planning, scheduling, and monitoring projects.
• Identify trends and root causes of challenges, determines solutions, and makes recommendations for management consideration.
• Troubleshoot and solve problems in a time-critical environment, working simultaneously on a variety of tasks with varying degrees of complexity.
• Applies SRP and IT processes/methods, practices, and techniques to deliver solutions.
• Lead troubleshooting efforts for major incidents, heat moratorium, and Root Cause Analysis and other activities as needed.

What It Takes To Succeed

Tools/Software familiarity:

• Ixia Aggregators
• Cloudlens
• ScienceLogic SL1
• ScienceLogic Powerflow
• Service Now

Additional Experience (Not required, nice to have):

ExtraHop

Experience

Minimum of 10 years cumulative and progressive post-degree experience

Minimum 3+ years Network Experience

2+ years of experience with Wireshark nice to have

Education

A bachelor’s degree in a related field from an accredited institution is required, plus an additional 18 graduate-level credits in the area of specialty preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.