Principal IT Analyst — AV & Hybrid Meetings

California Water Environment Association Inc; Los Angeles (CA); Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision plans

401(k) & 457 plans

CalPERS retirement benefits

Tuition reimbursement

Training & advancement opportunities

Excellent working environment

Public transportation reimbursements

Public transit hub access (rail/subway

On-site fitness center

Job summary

The Metropolitan Water District of Southern California is hiring a Principal Information Technology Analyst (iHub / IT Service Desk) at Headquarters in Los Angeles, CA. This role Provides advanced support for the Innovation Hub and IT Service Desk, ensuring reliable operation of end‑user devices, AV systems, and hybrid meeting technologies.

Responsibilities include coordinating high‑profile meetings, managing AV resources, and guiding team members while improving system stability and user

Qualifications

• Bachelor's degree required and eight years' IT experience.
• Experience supporting AV and conferencing tech, including hybrid meetings.
• Windows, Microsoft 365, networking basics, mobile devices, and ServiceNow experience.

Responsibilities

• Coordinates and provides advanced technical support for high‑profile meetings, including Board, Committee, and executive sessions.
• Operates, maintains, and troubleshoots audio‑visual systems, hybrid meeting platforms, and media tools; manages related service tickets and requests.
• Schedules and prepares AV resources for internal and external events, ensuring equipment and systems are fully tested and ready for use.
• Oversees post‑meeting outputs such as transcripts, audio files, voting records, and participant reports.
• Tracks and maintains AV equipment and media systems, including inventory, lifecycle updates, and replacement planning.
• Supports transitions from legacy systems to new digital platforms and assists with system decommissioning.
• Monitors service queues across the Innovation Hub, WS1, and IT Service Desk, helping identify trends and areas for improvement.

Skills

Advanced technical support

Hybrid meeting platforms

Team leadership

Education

Bachelor's degree

8+ years IT experience

Tools

Windows

Microsoft 365

Networking basics

Mobile devices

ServiceNow

AV troubleshooting tools

Job description

The Metropolitan Water District of Southern California is hiring a Principal Information Technology Analyst (iHub / IT Service Desk) at Headquarters in Los Angeles, CA. This role Provides advanced support for the Innovation Hub and IT Service Desk, ensuring reliable operation of end‑user devices, AV systems, and hybrid meeting technologies.

Responsibilities include coordinating high‑profile meetings, managing AV resources, and guiding team members while improving system stability and user