Principal Information Technology Analyst (iHub / IT Service Desk)

National Education Association; Los Angeles (CA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical plan

Retirement 401(k)

457 plan

Public transportation reimbursements

On-site fitness center

Job summary

Metropolitan Water District of Southern California is seeking a Principal Information Technology Analyst to support the Innovation Hub and IT Service Desk at Headquarters in Los Angeles. The role focuses on ensuring reliable operation of end-user devices, AV systems, media streaming tools, and hybrid meeting technologies.

You will coordinate major meetings, support internal and public-facing tech needs, and guide teammates while driving improvements in system stability and user experience.

Qualifications

• Bachelor’s degree and eight years of progressively responsible IT experience, with two years at Senior Programmer Analyst or Senior Systems Analyst level.
• Experience supporting AV and conferencing technologies, including hybrid meetings and web conferencing.
• Proven ability to troubleshoot complex issues and guide team members; strong customer service skills.

Responsibilities

• Provide advanced technical support for high‑profile meetings, including Board and executive sessions.
• Operate, maintain, and troubleshoot AV systems, hybrid meeting platforms, and media tools; manage related service tickets.
• Schedule and prepare AV resources for internal and external events; ensure testing and readiness of equipment.
• Monitor queues across Innovation Hub, WS1, and IT Service Desk; identify trends and areas for improvement.

Skills

AV support

Hybrid meetings

IT service desk

Executive support

Education

Bachelor’s degree

Tools

ServiceNow

Windows/M365

Networking basics

Job description

At the Metropolitan Water District of Southern California, we deliver reliable water to a region with 19 million people—and toaccomplishthis,we rely onateam of talented employees: innovators, problem-solvers, andcollaboratorswho make it all possible.

There is currently one (1) opening for a Principal Information Technology Analyst (iHub / IT Service Desk) located at Headquarters (Los Angeles, CA).

This recruitment may result in an eligibility list*.

The Principal Information Technology Analyst provides advanced technical support to the Innovation Hub (iHub) and, when needed, the IT Service Desk. This position is responsible for ensuring reliable operation of end-user devices, audio/visual systems, media streaming tools, and hybrid meeting technologies.

They coordinate major meetings and events, support both internal and public-facing technology needs, and address complex technical issues requiring higher-level expertise. In addition, the analyst guides team members, reviews service patterns, and recommends practical improvements to strengthen system stability and user experience.

What You’ll Do

• Coordinates and provides advanced technical support for high‑profile meetings, including Board, Committee, and executive sessions.
• Operates, maintains, and troubleshoots audio‑visual systems, hybrid meeting platforms, and media tools; manages related service tickets and requests.
• Schedules and prepares AV resources for internal and external events, ensuring equipment and systems are fully tested and ready for use.
• Oversees post‑meeting outputs such as transcripts, audio files, voting records, and participant reports.
• Tracks and maintains AV equipment and media systems, including inventory, lifecycle updates, and replacement planning.
• Supports transitions from legacy systems to new digital platforms and assists with system decommissioning.
• Monitors service queues across the Innovation Hub, WS1, and IT Service Desk, helping identify trends and areas for improvement.

This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification / job.

Schedule:

9/80. Monday through Friday, with every other Friday off. Start times are no earlier than 6 am and end times are no later than 6 pm.

Hybrid:

Metropolitan’s current practice in this position is a hybrid work schedule. This typically includes two days a week in person and the other days remote. This is subject to change dependent on organizational needs. In addition, a telework policy is scheduled for negotiations and once completed and implemented, will provide final direction on the hybrid schedule.

EMPLOYMENT STANDARDS MINIMUM QUALIFICATIONS

Education and Experience:

Bachelor’s degree from an accredited college or university and eight years of increasingly responsible experience, of which two years must have been at the Senior Programmer Analyst or Senior Systems Analyst level.

Relevant/Related Experience is defined as:

a combination of experience supporting AV (audio-visual) and conferencing technologies, including hybrid meetings, events, web conferencing, media streaming, and AV troubleshooting.

Desirable Qualifications:

Experience supporting Board Members, executives, and Board support staff, including coordinating technology needs and providing timely, professional assistance; Experience providing IT support, including incident management, troubleshooting, escalation, and customer service; Working knowledge of Windows, Microsoft 365, basic networking, mobile devices, ServiceNow, and common IT tools.

CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTS

License(s):

Valid California Class C Driver’s License or equivalent that allows you to drive during your employment is required at time of application.

BENEFITS

• Competitive compensation
• Excellent medical, dental, life, vision plans.
• Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan.
• Retirement benefits under the California Public Employees' Retirement System
• Tuition reimbursement
• Training and advancement opportunities
• Excellent working environment
• Public transportation reimbursements
• Hub of public transportation: rail, subway, buses, and taxis
• On-site fitness center

For more information on MWD benefits, please use the following link: Benefits Regular FT PT Employees (Represented)

ABOUT MWD

The Metropolitan Water District of Southern California is a state-established cooperative that, along with its 26 cities and retail suppliers, provides water for 19 million people in six counties. The district imports water from the Colorado River and Northern California to supplement local supplies, and helps its members to develop increased water conservation, recycling, storage and other resource-management programs.

Metropolitan is an Equal Employment Opportunity (EEO) employer. The Metropolitan Water District of Southern California is committed to fostering an inclusive and respectful workplace for all employees.

Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process, please reach out to the Human Resources Office at [phone] or email [e-mail].

In accordance with applicable laws, we provide religious accommodations for sincerely held religious beliefs, practices, and observances that conflict with work requirements. If you require a religious accommodation during the application, interview, or employment process, please reach out to the EEO Office at [phone] or [e-mail]. Requests are evaluated on a case-by-case basis.

Application Filing Period:

Closes at 11:59 pm PT on the date stated in the job announcement. However, it may close prior to the filing end date if sufficient applications have been received. If sufficient applications have not been received, then the filing period end date may be extended.

Eligibility List*:

An eligibility list is a list of qualified candidates created when a job posting states that one will be established.

Candidates who meet the minimum qualifications listed in the original posting and successfully pass all stages of the recruitment process—but are not selected for the initial vacancy—may be placed on this list for future openings.

The list may be used to invite candidates to participate in a selection interview for a future vacancy in the same classification / title (if there is one). The duration of the list depends on the applicable bargaining unit.

Qualifying Experience:

Your resume must at a minimum include the month and year you began and ended employment, name of the organization, your title, and a brief description of your experience. If your employment was part-time, make sure you identify it on your resume next to the month/year.

Sponsorship:

Applicants for employment with The Metropolitan Water District of Southern California must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B or other employment-based immigration case).

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