Principal Global NPI Engineer

NOKIA; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Nokia is seeking a Global NPI Engineer to collaborate with cross-functional teams to enhance customer experience and drive product usability. The role emphasizes onboarding customers, conducting demonstrations, and leading lab certifications to accelerate adoption.

You will help define serviceability requirements and support the PLM process from FCS through GA, serving as a key liaison between customers, support, and development teams for continuous product improvement.

Responsibilities

• Collaborate with Technical Support, Product Line Management, Hardware & Software Engineering, and System Test teams to enhance customer experience and product usability.
• Manage critical customer engagements, support onboarding activities, conduct demonstrations, drive lab certifications, and handle complex customer escalations.
• Contribute to the definition and implementation of Serviceability Requirements to improve product usability and operational efficiency.
• Guide products from First Customer Ship (FCS) through General Availability (GA) and act as a liaison between customers, support, and product development.

Job description

The Global NPI Engineer is responsible for collaborating with Technical Support, Product Line Management, Hardware & Software Engineering, and System Test teams to enhance customer experience, improve product quality, and ensure successful customer onboarding.

The role includes managing critical customer engagements, supporting product onboarding activities, conducting demonstrations, driving lab certifications, and handling complex customer escalations. The Global NPI Engineer contributes to the definition and implementation of Serviceability Requirements to improve product usability, operational efficiency, and overall customer experience.

In addition, the Global NPI Engineer supports the Product Lifecycle Process, guiding products from First Customer Ship (FCS) through General Availability (GA). Acting as a key liaison between customers, support organizations, and product development teams, the role helps ensure successful new product introductions, accelerated customer adoption, and continuous product improvement.