Financial Services Rep

Swoon; Virginia; On-site; USD 30,000 - 55,000; Part time

Job summary

Swoon is seeking a Principal Financial Services Representative in the Greater Hampton Roads, VA area. This senior, hands-on banking role focuses on consumer lending, HELOC expertise, and strong member relationships.

The position is contract-to-hire and 100% onsite at a branch in the Hampton Roads market. You will originate and process consumer loans, guide HELOC and home equity applications, and mentor other bankers while maintaining personal production responsibilities.

Qualifications

• Strong consumer lending experience with proven originations.
• Hands-on HELOC/home equity knowledge and closing coordination.
• Solid lending analysis with debt-to-income understanding and guidelines.
• Proven consultative selling and relationship-development skills.

Responsibilities

• Build meaningful member relationships through consultative conversations and identify needs.
• Origin and process consumer lending applications (auto, personal loans, credit cards, etc.).
• Guide HELOC/home equity lending through closing.
• Evaluate creditworthiness and debt-to-income, propose alternative financing when appropriate.
• Expand member relationships via deposits, mortgages, and investments.
• Contribute to branch lending goals and proactive sales activity.
• Resolve complex member issues while ensuring compliance and documentation.
• Mentor fellow staff on lending products and consultative sales.

Skills

Consumer lending

HELOC knowledge

Lending analysis

Consultative sales

Retail banking

Senior-level experience

Communication

Mentorship

Job description

Swoon is actively hiring a Principal Financial Services Representative to join a growing financial institution in the Greater Hampton Roads, VA area!

We're seeking an experienced, lending-focused banking professional who can confidently navigate complex financial conversations, originate consumer loans, identify opportunities to deepen member relationships, and serve as a trusted resource to other branch professionals.

This is a senior-level, hands-on banking position ideal for someone who enjoys working directly with members, driving lending production, and helping others succeed.

What Your Day-to-Day Will Look Like

• Build meaningful member relationships through consultative conversations, identifying financial needs and recommending appropriate banking and lending solutions.
• Personally originate and process consumer lending applications, including auto loans, personal loans, credit cards, and other consumer credit products.
• Guide members through HELOC and home equity lending, including needs assessment, application intake, documentation, processing, and coordination through closing.
• Evaluate lending scenarios, understand debt-to-income ratios and credit guidelines, and identify alternative financing solutions when appropriate and within established lending policies.
• Proactively uncover opportunities to expand member relationships through deposits, mortgages, investments, retirement solutions, and other financial services.
• Consistently contribute to branch lending, referral, and relationship-development goals through proactive sales and member engagement.
• Resolve complex member banking and lending issues while ensuring compliance with financial regulations, internal policies, and documentation requirements.
• Serve as a subject-matter expert and mentor to fellow branch employees, providing guidance on lending products, consultative sales, and complex member situations while maintaining personal production responsibilities.

What We're Looking For

• Strong consumer lending experience: Demonstrated success personally originating and processing consumer loans, including auto loans, personal loans, credit cards, and other lending products.
• Hands-on HELOC and home equity knowledge: Direct experience supporting home equity applications, documentation, processing, and coordination through closing. Familiarity or referral-only experience is not sufficient.
• Lending analysis and problem-solving: Ability to understand creditworthiness, debt-to-income ratios, lending guidelines, and potential alternative financing solutions.
• Consultative sales and relationship development: Proven ability to uncover member needs, recommend appropriate financial solutions, generate referrals, and contribute to production goals.
• Broad retail banking expertise: Strong understanding of deposit products, consumer lending, mortgages, digital banking, and investment referral opportunities.
• Senior-level banking experience: Confidence managing complex financial situations independently and serving as a knowledgeable resource for less-experienced bankers.
• Communication and member service: Ability to explain financial products and lending outcomes clearly, resolve challenging situations, and build long-term member relationships.
• Coaching and mentorship: Willingness to support the development of other banking professionals while remaining actively involved in lending and member service.

What Else You Should Know

Location: Greater Hampton Roads, VA

Work Arrangement: 100% onsite at an assigned branch location in the greater Hampton Roads area

Employment Type: Contract-to-Hire

Hourly Rate

Work Authorization: Must be authorized to work in the United States without current or future sponsorship. C2C arrangements are not available.

What's Next?

If you're an experienced banking professional who enjoys consumer lending, building member relationships, and serving as a trusted resource within a branch, we'd love to connect with you.