Principal Experience Designer

Qualtrics; Chicago (IL); Hybrid; USD 133,000 - 354,000; Full time

Job summary

An established industry player is seeking a Principal Experience Designer to lead transformative user experience projects. In this dynamic role, you’ll collaborate with cross-functional teams to enhance internal systems and streamline workflows, particularly within Salesforce. Your visionary approach will help identify gaps and implement innovative solutions that drive both user satisfaction and business outcomes. With a strong emphasis on user-centric design, this position offers a unique opportunity to influence strategic priorities and foster a culture of experimentation and continuous improvement. Join a vibrant team dedicated to making a meaningful impact in the world of experience management.

Benefits

Work life integration events

Qualtrics Experience Program - $1,800 for experiences

30 paid days off

Free lunches in office

Medical, dental, and vision insurance

Qualifications

• 7+ years of experience in user experience design focused on sales environments.
• Proven track record of designing Salesforce experiences and implementing tech solutions.

Responsibilities

• Redesign user interfaces and workflows to streamline sales processes.
• Conduct user research to inform design decisions and enhance productivity.

Skills

User Experience Design

Salesforce Experience

User Research

Data Analysis

Collaboration

Education

Bachelor's Degree in Design or related field

Tools

Figma

Miro

AdobeXD

InVision

Sketch

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Principal Experience Designer

Why We Have This Role

At Qualtrics, recognize that successful transformation execution relies on strong leadership, communication, and collaboration between teams. The Transformation Service Designer acts as a key agent in bridging internal teams to deliver on a key success pillar for Qualtrics: Simplifying our business. You’ll be a key leader within the Qualtrics Transformation Office whose mission it is to accelerate critical companywide strategic priorities. You’ll partner closely with IT and Sales to overhaul the internal Sales user experience design, through implementation of various new SaaS tech stack solutions. You’ll serve as a catalyst for change, collaborating with Six Sigma process experts who uncover opportunities for transformational efficiency improvement, and help bring major changes to life.

How You’ll Find Success

• User-Centric Design: You have developed transformational user experience designs, developing the vision and reimagining workflow designs to deliver significantly improved efficiencies across GTM teams (Sales, Customer Success, Finance, Deal Desk, Legal). You showcase system wide thinking, and are adept at building solutions that deliver for users E2E across various systems/tools and workstreams.
• Adaptable: Guide through complexity and create clear action plans.
• Visionary thinker: You can see systems and processes end to end, and act as a champion for change. Highlighting unforeseen gaps, showcasing a new way of thinking, and implementing solutions beyond what is asked for by the end users. You can listen, absorb, extract insights and build prototypes that deliver on user needs while balancing and also delivering critical business outcomes.
• Results-Oriented: Use data and feedback to drive impactful designs.
• Growth-Minded: Foster experimentation and continuous improvement.
• Detail-Oriented: Manage both high-level vision and practical implementation.

How You’ll Grow

• Strategic Influence: Your work will directly impact Sales productivity & performance, allowing you to engage with leadership and influence business strategy.
• Career Advancement: Your involvement in critical projects will position you for future leadership roles within the organization, providing pathways for professional growth.
• Collaboration: You work seamlessly with cross-functional teams, and stakeholders at various levels, seeking input and feedback to build new designs and rapidly iterate to refine.

Things You’ll Do

• Redesign user interfaces and workflows within Salesforce, along with other internal systems and tools, to streamline processes for sales teams.
• User Workflow Analysis: Conduct user research and gather feedback from sales professionals to inform design decisions and ensure solutions meet their needs.
• Implement Best Practices: Establish design guidelines and best practices for all internal user experiences, ensuring consistency and quality across platforms.
• Collaborate on Solutions: Work alongside Sales leaders and other stakeholders to identify issues and pain points, developing creative solutions to enhance productivity.
• Monitor Performance: Track the effectiveness of design changes through user feedback and performance metrics, iterating on designs as necessary.

What We’re Looking For On Your Resume

• 7+ years of user experience design, particularly in Sales-focused environments, designing improving Salesforce experiences and implementing new back-end tech stack solutions (e.g. Zoura, Stripe, Netsuite or similar back-end platforms).
• Avid user of Figma, Miro, AdobeXD, InVision, Sketch or similar.
• A portfolio showcasing your ability to create engaging and effective user experiences, particularly for internal users, and explanation of impact delivered.
• Familiarity with Sales order processing, invoicing, and revenue recognition workflows is a nice to have.
• Proven track record of collaborating with sales teams to understand their needs and translating them into impactful design solutions.

What You Should Know About This Team

• High-performing, agile individuals who think strategically and execute with speed.
• Innovative: We value creativity and encourage experimentation, fostering an environment where new ideas are welcomed.
• Focused on Impact: Your work will directly support our sales team’s success, making a tangible difference in their day-to-day operations.
• Problem solvers who are focused on getting the right answer as quickly as possible; bias for action and frequent, productive debates.
• Career Development: We prioritize career growth and provide ample opportunities for ongoing learning and professional development.
• Enthusiasm & Optimism: We maintain a supportive atmosphere where everyone’s contributions are valued, and celebrate cross-functional successes achieved together!

Our Team's Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year).
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year).
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Illinois Annual Pay Transparency Range

$133,500—$353,500 USD