Lead Experience Designer (P4349)

84.51˚; Chicago (IL); Hybrid; USD 91,000 - 219,000; Full time

Job summary

Join a forward-thinking company as a Lead UX Designer in the AI Hub, where you'll shape the user experience for innovative AI tools. This role emphasizes user research and design, ensuring that user needs are prioritized in every interaction. Collaborate with a talented team of product managers and engineers to create exceptional design solutions that enhance customer experiences. With a focus on emerging technologies and generative AI, you'll have the opportunity to lead design initiatives that drive customer loyalty and engagement. If you're passionate about user-centered design and want to make a significant impact, this position is for you.

Benefits

Health Insurance

401(k) with Matching

Paid Time Off

Flexible Work Schedule

Generous Vacation Policy

Maternity and Paternity Leave

Mental Health Support

Wellness Programs

Qualifications

• 5+ years as a User Experience Designer or similar role.
• Experience in leading design for web/mobile software in Agile teams.
• Portfolio showcasing design processes and deliverables.

Responsibilities

• Collaborate with cross-functional teams to deliver quality product experiences.
• Conduct user research and testing to inform design decisions.
• Create user flows, wireframes, and prototypes for design documentation.

Skills

User Experience Design

User Research

Agile Methodology

Communication Skills

Generative AI

Prototyping

Collaboration

Education

BFA/BA/BS in Design

Computer Science

Tools

Figma

Job description

84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.

Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.

Join us at 84.51°!

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Lead UX Designer (G3) – AI Hub

LOCATION: Cincinnati, Chicago

COMPANY OVERVIEW:

84.51° knows customers, and we know how to connect you.

Using a sophisticated, proprietary suite of tools and technology, we turn customer data into actionable knowledge. With unparalleled customer data and predictive analytics capabilities, we deliver personalized marketing strategies and ensure the best experience for customers of Kroger and more than 300 consumer-packaged-goods companies. We put the customer at the center of everything we do, resulting in a more dynamic, informed and personal approach to driving customer loyalty.

SUMMARY:

The AI Hub and Gateway team at 84.51 is enabling access to industry and Kroger proprietary AI models, tools, services, and information for internal technologists. We strive to make AI easy, accessible, and available to data scientists and engineers, and to provide no-code tools and services for all 84.51° and Kroger users.

As the LEAD UX DESIGNER, you'll play a crucial role in shaping the design of our AI Hub and its associated products. Your primary focus will be on championing the user by leading user research and testing, and ensuring that our designs prioritize user needs and ease of interaction. Collaborating with product management, you'll influence the strategic direction for how users experience solutions, balancing user needs with desired business outcomes.

You will be responsible for guiding your cross-functional team in creating outstanding design solutions. With a passion for innovative design and a user-centered approach, you'll design components that our development team can utilize to craft exceptional user experiences. You enjoy collaborating with other designers, developers, and product owners, and you excel at finding creative solutions to unique challenges. You thrive on feedback and are always eager to improve.

This role requires excellent communication, collaboration and organizational skills, design and user research expertise, and experience working with technical personas as product users. Direct experience with designing Generative AI experiences is strongly preferred.

RESPONSIBILITIES:

• Collaborate on a cross-functional team comprised of product, engineering, and design to deliver a unified, quality product experience
• Use personas and other data to understand user problems, behaviors and goals; translate user insights into design problems
• Conduct and lead user research and testing
• Champion industry leading UX design principles to deliver outstanding customer experiences.
• Communicate design needs with your team through appropriate documentation, user flows, wireframes, mockups, and prototypes
• Monitor user engagement and identify opportunities for improvement and innovation
• Stay up to date with design best practices and advancements, both internal and external
• Dedicate time to learning and development of Generative AI and the technology industry

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• 5+ years working as a User Experience Designer, Product Designer, or similar role
• Experience leading the design of web or mobile software on a cross-functional team with developers, data scientists, and product managers in an Agile environment
• Experience in creating user flows, wireframes, high-fidelity mockups, production assets, and documentation
• Ability to facilitate design sessions and effectively present to stakeholders
• Experience in facilitating forms of quantitative and qualitative user research (e.g. usability testing, card sorting, participatory design sessions, etc.)
• Skilled in a general technical acumen, able to efficiently converse with data scientists and software engineers and understand their development processes
• Passion for emerging technology and generative AI
• Portfolio demonstrating design activities, processes and deliverables.
• Working knowledge of Figma or similar prototyping software
• Strong written and verbal communication skills
• Ability to lead under ambiguous requirements
• BFA/BA/BS degree in Design, Computer Science, or other related field or equivalent experience

#LI-SSS

Pay Transparency and Benefits

• The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
• Below is a list of some of the benefits we offer our associates:
• Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
• Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
• Happiness: Hybrid work environment. Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.

Pay Range

$91,000 - $218,750 USD

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Together, we are stronger and can achieve more

At 84.51°, we believe a diverse and inclusive work environment is essential to the work we do as a data science company. Just as no two Kroger customers are alike, no two 84.51° associates are alike. We understand the importance of fostering an inclusive culture: to encourage our associates to bring their authentic selves to work – embracing who they are and celebrating what they can become.

We continually strive to ensure 84.51° is a place where all people feel like they belong, are respected and valued regardless of who they are, where they are from and what experiences they’ve had. By meeting our 3-year D&I roadmap goals and commitments, we will continue our journey towards becoming a destination for diverse, driven, and authentic minds.

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