Principal Enterprise Change Management Specialist (Enterprise AI Transformation)
Navy Federal Credit Union
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Job summary
Navy Federal Credit Union is seeking a Senior Organizational Change Management Practitioner to lead enterprise-wide change initiatives, ensuring adoption of new processes and systems aligned with business goals.
The role requires 7+ years in change management, expertise in governance and transformation, and a strong executive presence to advise senior leadership across programs. On-site in Vienna, VA, with a focus on training and stakeholder engagement.
Qualifications
- 7+ years of experience in change management or related field.
- Organizational design and transformation.
- Executive coaching.
- Change capability building.
- Governance and compliance.
- Expertise in enterprise transformation.
- Strong executive presence and advisory skills.
- Proven track record of leading complex change programs.
- Strategic foresight and scenario planning.
- Experience with global change programs and regulatory compliance.
- Bachelor’s Degree in Business, Communications, Organizational Development, or related field, or equivalent combination of education and experience
Responsibilities
- Shape and execute enterprise change strategy in support of large, complex enterprise wide initiatives
- Advise stakeholders (including program management, business partners, leadership) on change sponsorship and people readiness activities
- Represent change management in strategic and tacticalplanning forums
- Strengthen enterprise-wide change capability maturity assessments
- Integrate change strategy with transformation roadmaps
- Own design and execution of change strategies (tactically and strategically)
- Lead through ambiguity and resistance, align stakeholders, and integrate with interdependent programs to support people readiness and adoption at scale for initiative
- Deliver change management presentations and change management industry standard best practices to internal stakeholders to support skill building for project teams, leaders, and front-line employees
- Shape enterprise change strategy and governance
- May perform other duties as assigned
Skills
Education
Job description
Facilitate successful enterprise transformation initiatives by planning, implementing, and sustaining change initiatives that align with business objectives. Assess change impacts, develop stakeholder engagement strategies, and partner with stakeholders to identify and support training needs. Ensure seamless transitions and foster the successful adoption of new processes, systems, or ways of working. Serve as a senior organizational change management practitioner supporting enterprise-wide transformation initiatives and organizational goals. Develop and implement best practices, frameworks, and tools to support organizational agility, readiness, and adoption. Recognized for change management expertise and contributions to the field.
Facilitate successful enterprise transformation initiatives by planning, implementing, and sustaining change initiatives that align with business objectives. Assess change impacts, develop stakeholder engagement strategies, and partner with stakeholders to identify and support training needs. Ensure seamless transitions and foster the successful adoption of new processes, systems, or ways of working. Serve as a senior organizational change management practitioner supporting enterprise-wide transformation initiatives and organizational goals. Develop and implement best practices, frameworks, and tools to support organizational agility, readiness, and adoption. Recognized for change management expertise and contributions to the field.
Facilitate successful enterprise transformation initiatives by planning, implementing, and sustaining change initiatives that align with business objectives. Assess change impacts, develop stakeholder engagement strategies, and partner with stakeholders to identify and support training needs. Ensure seamless transitions and foster the successful adoption of new processes, systems, or ways of working. Serve as a senior organizational change management practitioner supporting enterprise-wide transformation initiatives and organizational goals. Develop and implement best practices, frameworks, and tools to support organizational agility, readiness, and adoption. Recognized for change management expertise and contributions to the field.
- Shape and executeenterprise change strategy in support of large, complex enterprise wide initiatives
- Advise stakeholders (including program management, business partners, leadership) on change sponsorship and people readiness activities
- Represent change management in strategic and tacticalplanning forums
- Strengthen enterprise-wide change capability maturity assessments
- Integrate change strategy with transformation roadmaps
- Own design and execution of change strategies (tactically and strategically)
- Lead through ambiguity and resistance, align stakeholders, and integrate with interdependent programs to support people readiness and adoption at scale for initiative
- Deliver change management presentations and change management industry standard best practices to internal stakeholders to support skill building for project teams, leaders, and front-line employees
- Shape enterprise change strategy and governance
- May perform other duties as assigned
- 7+ years of experience in change management or related field.
- Subject matter expert within business area/specialization with understanding of interrelationships of different disciplines.
- Organizational design and transformation.
- Executive coaching.
- Change capability building.
- Governance and compliance.
- Expertise in enterprise transformation.
- Strong executive presence and advisory skills.
- Proven track record of leading complex change programs.
- Strategic foresight and scenario planning.
- Experience with global change programs and regulatory compliance.
- Bachelor’s Degree in Business, Communications, Organizational Development, or related field, or equivalent combination of education and experience
- Master’s Degree or MBA
- Prosci Master Certification or equivalent
- Demonstrated experience designing, applying, and interpreting change readiness metrics, including qualitative and quantitative indicators, to assess organizational readiness, inform change strategy, and guide executive decision‑making across complex initiatives
- Demonstrated experience leading and enabling cross‑horizontal collaboration across multiple business units, functions, and disciplines to align stakeholders, resolve dependencies, and drive coordinated change outcomes at the enterprise level
- Demonstrated thought leadership through professional associations, authored whitepapers, conference speaking engagements, or leading seminars related to organizational change, transformation, or organizational effectiveness
- Advanced research, analytical, and problem‑solving skills, with expert ability to synthesize information and translate insights into actionable change management recommendations
- Expert verbal and written communication skills, including executive‑level storytelling and facilitation
- Significant experience leading, guiding, mentoring, and developing others, including change practitioners, leaders, and cross‑functional partners
- Advanced capability in presenting complex findings, insights, and recommendations clearly and concisely to executive and senior management audiences
- Demonstrated ability to exercise independent judgment and initiative, consistently producing desired results and achieving strategic objectives in ambiguous environments
- Significant experience leading large‑scale organizational change management efforts, including organizational impact and readiness assessments, stakeholder identification and alignment, communications strategy and execution, and training needs assessment
- Extensive experience managing complex initiatives from creation through execution and evaluation, with accountability for outcomes, adoption, and sustained results in support of change management delivery
- Monday - Friday, 8:00AM - 4:30PM
- 820 Follin Lane, Vienna, VA 22180
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.
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All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses
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