Principal Engineer, Agentic AI

steercrm; United States; In loco; USD 190.000 - 230.000; Tempo pieno

Descrizione del lavoro

Steer is seeking a Principal Engineer, Agentic AI to lead the Core Platform Team in advancing our CRM suite for auto repair shops. You will drive technical strategy, design scalable components, and push AI-powered features into production, collaborating closely with product and engineering to deliver high-impact solutions.

You will own architecture and implement agentic workflows, ensuring security and maintainability while scaling to meet market demand.

Competenze

• Must have 7+ years of professional experience building complex, web-based SaaS products.
• Demonstrates ownership and accountability with a fast-paced delivery mindset.
• Hands-on experience with AI/LLM integration and deploying AI-powered features.
• Experience shaping architecture for scalable, agentic-enabled platforms.

Mansioni

• Own technical strategy and architecture for the Steer CRM core platform.
• Lead design of reusable full‑stack components and services.
• Drive adaptive development to incorporate new integrations and core infrastructure.
• Partner with Product to translate user needs into robust architectural decisions.
• Champion security, test automation, and maintainability through code reviews.
• Influence CI/CD pipelines, containerization with Docker/Kubernetes, and IaC practices.

Conoscenze

AI & LLM integration

LLM deployments

Autonomous workflows

Web SaaS

Security best practices

Code reviews

Strumenti

Docker

Kubernetes

CI/CD

Descrizione del lavoro

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About the Role

We're growing our world-class engineering team to usher our CRM platform into the next generation of software - and we're looking for a Principal Engineer, Agentic AI to join our Core Platform Team

Why Steer?

• True Ownership: You will lead massive products from start to finish within lean, high-velocity teams.
• Hyper-Growth & Vision: We are currently at a fraction of our total addressable market in the automotive industry. The potential for scale is massive, and you will be a leading developer shaping this space
• Freedom to Innovate: You don't need side projects to explore new techniques. We provide the autonomy and the platform to experiment with and implement the latest tech directly into our core product.
• AI-First & Agentic Culture: We are refactoring our teams to be agentic-first. We prioritize high-level problem-solving and AI/LLM expertise, and we actively encourage the use of AI tools to accelerate coding across any language and to power autonomous production workflows.

What You'll Do

• Technical Strategy & Ownership: Focus on the core components of the Steer CRM, specifically optimizing how we ingest and process data to revolutionize our automation tools.
• Architectural Vision: Lead the design of reusable full-stack components and services that ensure our platform remains performant as we scale toward market dominance.
• Adaptive Development: Pivot at a moment's notice based on evolving business needs, shifting focus between new integrations and core infrastructure to keep our ecosystem seamless.
• Customer-Centric Engineering: Partner closely with Product to understand user pain points, ensuring every architectural decision adds tangible value to the auto repair shops we serve.
• Code Excellence: Champion best practices in security, test automation, and maintainability. Conduct deep-dive code reviews that elevate the entire engineering organization.
• Modern DevOps & Agentic Infrastructure: Influence our CI/CD pipelines, containerization (Docker, Kubernetes), and IaC practices. Design and maintain AI-integrated, agentic-ready infrastructure that enables autonomous workflows.

What You Have

• Must Have: 7+ years of professional experience building complex, web-based SaaS products.
• The "All-In" Mindset: A deep commitment to Steer's mission and success. We look for engineers who take exceptional pride in their work, hold themselves to high standards, and demonstrate full ownership and accountability for their projects. They approach complex, seemingly impossible challenges with determination, proactively drive solutions, and are committed to delivering exceptional results in a fast-paced environment.
• AI & LLM Integration: Hands-on experience working with LLMs and prompt engineering. You use AI to bridge gaps and accelerate development.
• AI in Production: Proven experience deploying AI-powered features and autonomous (agentic) workflows i