Principal Engagement Manager, Professional Services (ProServe) team
Amazon Web Services (AWS)
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Job summary
Amazon Web Services Professional Services (ProServe) seeks an Engagement Manager to lead the delivery of complex cloud solution projects, blending technical leadership with strong program management to drive successful AWS-based implementations for clients. You will translate business needs into clear technical requirements and guide discussions to ensure customer outcomes are met.
Applying AWS frameworks like Well-Architected and Cloud Adoption Framework, you will communicate across diverse
Qualifications
- 8+ years of cloud computing experience.
- Bachelor's degree in Computer Science, Math, or a related field.
- Experience managing and delivering large-scale enterprise IT projects.
- Experience with software development life cycle (sdlc) and agile/iterative methodologies.
- Experience in project management of technical programs.
Responsibilities
- Leading and managing complex cloud migration and implementation projects.
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
- Distilling customer needs into clear technical requirements and map them to business outcomes.
- Decomposing complex technical problems into actionable, deliverable solutions.
- Contributing to technical documentation and define documentation standards.
Skills
Education
Tools
Job description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
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- 8+ years of cloud computing experience
- Bachelor's degree in Computer Science, Math, or a related field
- Experience managing and delivering large-scale enterprise IT projects
- Experience with software development life cycle (sdlc) and agile/iterative methodologies
- Experience in project management of technical programs
- degree in advanced technology, or AWS Professional level certification
- Knowledge of compliance and security standards across the enterprise IT landscape
- Knowledge of security and compliance standards including HIPAA and GDPR
- Experience implementing AWS services in a variety of distributed computing environments
- Experience managing executive customer relationships and key business stakeholders
- Experience in performance optimization and cost management for cloud environments
- Experience explaining technical concepts in pre-sales environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 182,700.00 - 247,200.00 USD annually
USA, NY, New York - 201,000.00 - 271,900.00 USD annually
USA, VA, Arlington - 182,700.00 - 247,200.00 USD annually
Amazon Web Services, Inc.
Job ID: A10506044
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