Engagement Manager, WWPS ProServe HCLS

Amazon Web Services (AWS); Arlington (VA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services, Inc. seeks an Engagement Manager to lead the delivery of complex cloud solution projects within the ProServe team.

The role combines technical credibility with strong program leadership to drive successful AWS-based implementations for clients. You will bridge business requirements with technical solutions, facilitate engineering discussions, and map needs to measurable outcomes while managing risks across multiple concurrent projects.

Qualifications

• 5+ years of leading IT projects with external customers or equivalent.
• 5+ years of program or engagement management leading other project managers.
• 1+ years as Scrum Master or Product Owner across cross-functional teams.
• 3+ years of cloud computing experience.
• Bachelor's degree in Computer Science or Engineering.

Responsibilities

• Leading and managing complex cloud migration and implementation projects.
• Guiding technical decisions and strategic planning using AWS services and best practices.
• Bridging business requirements with technical solutions and aligning with customer outcomes.
• Distilling customer needs into clear technical requirements and mapping to business outcomes.
• Decomposing complex problems into actionable, deliverable solutions and documenting standards.

Skills

Project leadership

Engagement management

Scrum Master

Product Owner

Cloud computing

Education

Bachelor's degree in Computer Science or Engineering

Tools

AWS

Job description

Description

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, expedite escalation when appropriate, and drive projects to successful completion, while exceeding customer expectation.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

As an experienced technology program/project manager, you will be responsible for:

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards

About The Team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance - We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 5+ years of leading the delivery of IT projects with external customers or equivalent experience
• 5+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
• 1+ years of working as a Scrum Master or Product Owner across multiple cross‑functional teams experience
• 3+ years of cloud computing experience
• Bachelor's degree in Computer Science or Engineering

Preferred Qualifications

• project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2)
• AWS certification
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• AWS experience preferred
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
• Strong understanding of AWS services, architectures, and best practices
• Experience applying AWS frameworks like Well‑Architected and Cloud Adoption Framework

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 131,200.00 - 177,600.00 USD annually

USA, IL, Chicago - 131,200.00 - 177,600.00 USD annually

USA, NJ, Jersey City - 144,400.00 - 195,400.00 USD annually

USA, NY, New York - 144,400.00 - 195,400.00 USD annually

USA, TX, Dallas - 131,200.00 - 177,600.00 USD annually

USA, TX, Houston - 131,200.00 - 177,600.00 USD annually

USA, VA, Arlington - 131,200.00 - 177,600.00 USD annually

USA, VA, Herndon - 131,200.00 - 177,600.00 USD annually

USA, WA, Seattle - 131,200.00 - 177,600.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A10529916