Principal Engagement Manager

Assured; Palo Alto (CA); On-site; USD 80,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Principal Engagement Manager to enhance customer experiences and drive successful outcomes. This role involves collaborating with executive leadership and engineering teams to ensure customer satisfaction while managing complex scenarios. Candidates should possess strong communication and technical skills, with a background in project management and API interactions. Join a dynamic and rewarding environment where your contributions will directly impact the success of enterprise clients and shape the future of insurance technology. If you're excited about working in a fast-paced startup, this opportunity is for you!

Benefits

Competitive Salary

Equity Package

Comprehensive Health Care

Dental Insurance

Vision Insurance

Life Insurance

Uncapped Paid Time Off

Family Leave

401(k) Contribution

Flexible Spending Accounts

Qualifications

• Experience supporting enterprise customers with complex products.
• Blend of communication and technical skills in a customer-facing role.

Responsibilities

• Deliver excellent customer experience during implementation and post-implementation.
• Drive resolution of complex scenarios and technical issues.

Skills

Customer Experience

Communication Skills

Project Management

Technical Skills

API Interaction

Job description

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct—costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse—from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We are looking for experienced Principal Engagement Managers to join our growing team!

The Principal Engagement Manager will report to the Director of Client Engagement and will be focused on driving the best outcomes with our customers. This role is a valuable customer partner and will work closely with our Executive Leadership, Engineering, and Sales teams.

You will...

Provide an excellent customer experience during implementation and post-implementation.

Own and drive resolution to complex scenarios and technical issues, work with engineering, product, and sales to ensure customer satisfaction.

️ Work closely with customers to establish the best usage and understanding of the platform and keep them up-to-date on new product releases.

Become the “Voice of the Customer” and help identify, communicate, and deliver on opportunities to improve our ability to support and enable our customers, including new processes, tools, or product enhancements.

You have...

Relevant work experience supporting enterprise customers with a complex product.

An excellent blend of communication and technical skills and enjoy being in a customer-facing role.

️ Experience managing $MM ACV enterprise clients with "white glove" service

Project Management skills and can stay on task, but also not afraid to pivot quickly and reprioritize.

Strong sense of urgency and commitment to positive customer outcomes.

Technical background/experience with interacting with APIs and integrations and the ability to review JSON files to uncover and communicate issues with the code.

Excited about working in a fast-paced, venture-backed startup.

Industry knowledge and experience is a plus.

Benefits:

Competitive Compensation: Enjoy a competitive salary and equity package!

Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.

Dental Insurance: We protect those pearly whites

Vision Insurance: Everyone can see clearly now at Assured

Life Insurance: It's on the house! Provided at no cost to you

Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!

Family Leave: Maternity and paternity leave options

Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute

Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

Our Commitment:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.