Principal Customer Support Management Professional

Jobtailor

Phoenix (AZ)

On-site

USD 110,000 - 170,000

Full time

8 days ago

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Job summary

Honeywell Aerospace seeks a senior customer support leader to own in-service performance for Boeing platforms, driving cross-functional issue resolution and fleet health visibility.

You will build relationships across Support, Engineering, and leadership, guiding entry-into-service planning, service bulletins, and adherence to contractual commitments while applying data-driven AI methods to improve reliability and outcomes.

Qualifications

6+ years in aerospace, customer support, engineering, program management, airline operations, supply chain or related technical experience.
Ability to lead complex cross-functional issue resolution and communicate with customers and senior stakeholders.
U.S. person: citizen, permanent resident, or protected status in the U.S.
Bachelor's degree in Engineering/Aerospace/Aviation/Business (valued, not required)
Experience supporting Boeing platforms, aerospace OEMs, airlines, or major fleet operators
Integrated Supply Chain across planning, sourcing, manufacturing, repairs, logistics, and supplier performance
AI adoption experience or strong AI acumen
Strong business acumen balancing customer advocacy, contractual commitments, priorities, risk, and finances
Executive presence to present complex issues to varied audiences
Program or project leadership experience
Lean, Six Sigma or CI certification

Responsibilities

Serve as senior customer support focal point for the Boeing platform and own in-service performance across installed products and systems.
Build trusted relationships across Boeing Customer Support, Fleet Support, Engineering, and executive leadership.
Lead cross-functional resolution of complex fleet, product, and operational issues including escalations and recovery actions.
Establish and operate a disciplined Management Operating System providing visibility to fleet health, risks, and performance metrics.
Lead entry-into-service planning and execution for new platforms, derivatives, product upgrades, and service bulletins.
Ensure compliance with customer support agreements, contractual commitments, and platform performance requirements.
Partner with Engineering, Integrated Supply Chain, Quality, Product Support, Airline Customer Support, Program Management, and business leaders to improve customer outcomes.
Use data, digital tools, AI, and continuous improvement to identify trends, reduce recurrence, and inform investments and decisions

Skills

Aerospace Engineering

Program Management

Supply Chain Management

Fleet Operations

Data Analysis

Operational Performance Metrics

Contract Compliance

Technical Issue Resolution

Continuous Improvement

Project Leadership

Education

Bachelor's degree in Engineering/Aerospace/Aviation/Business

Tools

Digital Tools

Management Operating System

Data Analytics Software

AI Tools

Job description

Responsibilities

Serve as the senior customer support focal point for the assigned Boeing platform and own in-service performance across installed products and systems
Build trusted relationships across Boeing Customer Support, Fleet Support, Engineering, and executive leadership; represent Honeywell Aerospace in customer reviews and fleet forums
Lead cross-functional resolution of complex fleet, product, and operational issues, including escalations, recovery plans, corrective actions, and clear stakeholder communications
Establish and operate a disciplined Management Operating System providing visibility to fleet health, critical issues, risks, commitments, and performance metrics
Lead entry-into-service planning and execution for new platforms, derivatives, product upgrades, and service bulletins affecting the assigned fleet
Ensure compliance with customer support agreements, contractual commitments, and platform-specific performance requirements
Partner with Engineering, Integrated Supply Chain, Quality, Product Support, Airline Customer Support, Program Management, and business leaders to improve customer outcomes
Use data, digital tools, Artificial Intelligence, and continuous improvement methods to identify trends, reduce recurrence, improve reliability, and inform support investments and business decisions

Requirements

6+ years of aerospace, customer support, engineering, program management, airline operations, Supply Chain, or related technical experience
Demonstrated ability to lead complex cross-functional issue resolution and communicate effectively with customers and senior stakeholders
Must be a U.S. person: U.S. citizen, U.S. permanent resident, or person with protected status in the U.S. under asylum or refugee status
Bachelor's degree in Engineering, Aerospace, Aviation, Business, or a related field (valued, not required)
Experience supporting Boeing commercial or defense aircraft platforms, an aerospace OEM, airline, or major fleet operator
Direct customer relationship experience in a highly technical or operational environment, including customer escalations and recovery programs
Integrated Supply Chain experience across planning, sourcing, manufacturing, repairs, logistics, and supplier performance
Working knowledge of aerospace systems, fleet operations, reliability, maintenance practices, and product support
Artificial intelligence adoption experience or strong AI acumen
Strong business acumen balancing customer advocacy, contractual commitments, operational priorities, risk, and financial objectives
Executive presence and ability to present complex issues and recommendations clearly to varied audiences
Program or project leadership experience
Lean, Six Sigma, or other continuous improvement experience or certification

Core Competencies

Demonstrates expertise in customer support and aerospace systems, with a strong focus on cross-functional issue resolution, compliance with contractual commitments, and the use of data-driven insights for continuous improvement. Proven ability to build relationships with stakeholders and lead entry-into-service planning for aerospace platforms.

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