Principal Customer Success Executive - Technology

Freddie Mac; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

A leading technology solutions provider seeks a senior role focused on customer success management. With opportunities for career growth in a flexible, remote-friendly environment, the candidate will play a vital role in driving customer satisfaction and aligning solutions to business goals. The ideal candidate should bring extensive experience in strategic transformations and leadership within technology-driven organizations.

Benefits

Flexible work environment

Career advancement opportunities

Qualifications

• Minimum 12 years in management consulting or leadership role focused on technology-enabled business transformations.
• Proven track record in building and leading high-performing Customer Success or Consulting teams.
• Experience integrating AI into work processes.

Responsibilities

• Own and lead the customer’s post-sales transformation, aligning solutions to customer goals.
• Guide the Customer Success team to meet operational KPIs and drive revenue opportunities.
• Collaborate with Account Executives to develop pre- and post-sales strategies.

Skills

Leadership

Communication

Collaboration

Problem Solving

Education

Master’s degree in a relevant field

Job description

Employer Industry: Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Collaborate with C-level executives and lead strategic initiatives
- Work in a flexible environment with options for remote work
- Engage in innovative projects that leverage AI and technology
- Contribute to customer satisfaction and long-term business success

What to Expect (Job Responsibilities):
- Own and lead the customer's post-sales transformation, aligning solutions to customer goals
- Collaborate with Account Executives to develop integrated pre- and post-sales strategies
- Proactively identify potential risks and develop strategies to ensure customer success
- Guide the Customer Success team to meet operational KPIs and drive revenue opportunities
- Build relationships with leadership and incorporate customer feedback for continuous improvement

What is Required (Qualifications):
- Minimum of 12 years in a management consulting or leadership role focused on technology-enabled business transformations
- Experience integrating AI into work processes or decision-making
- Proven track record in building and leading high-performing Customer Success or Consulting teams
- Strong experience in identifying and solving complex business problems
- Excellent communication and collaboration skills across a global organization

How to Stand Out (Preferred Qualifications):
- Master’s degree in a relevant field
- Experience working in large, matrixed environments
- History of building relationships with C-level business leaders in large enterprises
- Ability to thrive in rapidly changing environments
- Demonstrated execution focus with a hands-on approach

#TechnologySolutions #CustomerSuccess #AIIntegration #CareerGrowth #RemoteWork

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