Principal - Customer Strategy & Marketing Transformation consulting

Gate One; New York (NY); On-site; USD 198,000 - 242,000; Full time

Benefits offered by this job

Bi-annual bonus

Profit sharing

Personal performance bonus

Job summary

Gate One is seeking an experienced management consultant at Principal grade based in New York. You will lead large, customer-led transformation programs, build senior client relationships, and drive growth across marketing, customer experience and related capabilities within the Havas family.

The role requires proven consulting leadership, a track record of delivering practical, high-impact solutions, and a commitment to building team capability in a fast-growing New York practice.

Qualifications

• Significant consulting experience in a recognized firm.
• Experience leading complex transformation programmes.
• Deep expertise in customer strategy, customer experience and marketing transformation.
• Proven track record in growing accounts and originating opportunities.
• Ability to connect customer, marketing and business transformation priorities.

Responsibilities

• Lead major, complex client engagements focused on customer-led growth and marketing transformation.
• Build trusted relationships with C-suite stakeholders (CMO, CXO and others).
• Grow key accounts and create new opportunities across brand, creative, media and experience capabilities.
• Create and mentor a growing New York team and contribute to practice development.
• Coach junior colleagues and lead internal initiatives to strengthen propositions.

Skills

Customer strategy

Customer experience

Marketing transformation

Operating model design

Business development

Leadership

Job description

Gate One is a digital and business transformation consultancy that is taking on the traditional approaches to transformational change consulting with entrepreneurialism, grit and humility. We care about meaningful and sustainable change: working shoulder-to-shoulder with our clients to transform the lives of their customers and their broader communities. We are a challenger consulting brand, competing with the large, well known consulting models to offer our clients and our team a different way of working.

Gate One was established in the UK in 2013 and in recent years have set up small but growing teams in New York, Dublin, Paris and Bangalore. We joined the Havas Group in 2019. Havas is one of the world’s largest digital, creative and entertainment networks. Together, Havas agencies can provide greater value and services to clients while delivering meaningful, societal impact.

We now have an opportunity for an experienced management consultant with deep customer strategy and marketing transformation experience to join our growing team based in Madison Avenue, New York at Principal grade.

In this role you will be responsible for:

• Leading major and complex client engagements focused on customer-led, growth and marketing transformation, combining strategic thinking, consulting rigour and practical delivery leadership
• Building trusted senior client relationships and operating credibly with CMO, CXO and broader executive stakeholders
• Growing key accounts and creating new opportunities, shaping and selling consulting work that connects strategy, customer experience, marketing transformation and broader Havas capabilities across brand, creative, media and experience
• Playing a leadership role in our growing New York team, helping to build our presence, culture and market profile
• Mentoring and developing more junior team members, while contributing to practice development, proposition building and internal initiatives

You will have gained significant consulting experience in a recognised consulting firm and will most likely already be operating at Principal or Senior Manager level. In addition, you will be able to demonstrate:

• Significant and credible experience leading complex transformation programmes, with deep specialism in customer strategy, customer experience and marketing transformation
• A strong consulting toolkit, including experience in customer strategy, customer experience design, marketing transformation, digital transformation and operating model design
• A proven track record in business development, with the ability to grow accounts, originate new opportunities and generate revenue through the sale of consulting services
• The ability to shape practical, high-impact solutions that connect customer, marketing and business transformation priorities
• Desire to contribute to the business plan, strengthen our propositions and lead internal initiatives
• Strong leadership capability, including prior experience of leading consulting teams, coaching junior colleagues and helping to build team capability

Our compensation philosophy aligns with our values and goes back to why we founded Gate One. We believe in pay equity. Our structure was designed to be simple and transparent. This means that people at the same level receive the same base salary and comparable progression opportunities. We also offer a bi-annual bonus: a transparent profit share linked to company performance, plus a personal bonus that allows you to be rewarded for your contributions. For this role, the base salary is $220,000.

At Gate One, diversity, equity, and inclusion are key priorities. To create meaningful change for our clients, our staff, and our communities, we are focused on supporting diverse talent combined with the variety in the ways we work. It’s imperative that we attract, retain and develop our team to spur innovation, drive growth and sustain our competitive advantage. We encourage underrepresented groups to apply. Gate One is an equal opportunity employer; we base our employment decisions on merit, experience, and potential without regard to protected classes that are prohibited by US federal, state, and local laws.

Candidates must be authorized to work in the US. No agency solicitation, please.