Principal Customer Quality Engineer

GlobalFoundries inc.; Essex Junction (VT); On-site; USD 85,000 - 146,000; Full time

Job summary

GlobalFoundries in Vermont seeks a Customer Quality Engineer to lead quality and reliability initiatives, driving issue resolution with cross-functional teams and collaborating with Fab 9 and other GF fabs to strengthen quality systems.

You will plan customer audits, track metrics, and ensure effective corrective actions, while communicating progress to clients and management. A bachelor's in engineering or technology and 4–5 years in semiconductors are required.

Qualifications

• Engineering or Technology bachelor's degree.
• 4–5 years of diverse, relevant experience in semiconductor manufacturing, process, reliability or quality systems.
• Strong communication, organizational and problem-solving skills; fluent in English.

Responsibilities

• Drive cross-functional teams to address and close all client-raised quality issues and drive in-fab issue resolution.
• Communicate status of quality tasks, projects and metrics to upper management, customers, and internal teams.
• Lead quality meetings with GF internal teams or customers and coordinate actions across Fab 9 and other fabs.
• Plan and coordinate customer audits; follow up on internal audits; ensure corrective actions (CAR) are effective.
• Establish standard work and KPI-driven continuous improvement across quality processes.

Skills

Communication

Organization

Problem-solving

Presentation

Technical writing

English fluency

Education

Bachelor's degree in Engineering or Technology

Job description

About GlobalFoundries:GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.Summary of Role:The Customer Quality Engineering (CQE) team provides leadership and technical support on quality and reliability issues to internal and external customers and works closely with the Fab teams to ensure we have robust quality systems and processes to deliver on business commitments. In this role, you will provide technical leadership to drive quality and reliability issues and improvement opportunities to closure. You will also have the opportunity to work with cross-functional teams and other GlobalFoundries Fabs to drive strategic initiatives that directly impact customer satisfaction.Essential Responsibilities:Drive cross-functional teams to address and close all Quality issues raised by clients; contribute to similar in-fab issue resolutionEffectively communicate status of Quality-related tasks, projects and metrics to upper management, customers, and internal teamsLead quality meetings with GF internal teams or with customersWork across functional teams in Quality, Manufacturing, Sales, Supply and others, both within Fab 9 and across all fabsEstablish Standard Work quality-related continuous Improvement activities and Key Performance Indicators (KPIs)Serve as focal point for bringing the “voice of the customer” to other Fab 9 teamsPlanning and coordination of customer audits; Follow-up on internal audits CAR closure and ensure effectiveness in corrective actions implemented.Other Responsibilities:Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.Other duties as assigned by manager.Required Qualifications:Education – Engineering or Technology-related bachelor's degreeExperience - minimum of 4-5 years of diverse relevant skills (Process Engineering, Tech Development, Reliability, Process Integration)Experience in semiconductor manufacturing process and quality systemsStrong communication skillsFluency in English Language – both written & verbalStrong organizational skills; demonstrated ability to manage multiple tasks simultaneously and able to react to shifting priorities to meet business needs.Results oriented and focused on quality of workExcellent structured problem-solving skillsStrong presentation and technical writing skills, as well as verbal communication skills.Preferred Qualifications:Master's degree in engineering / STEM related fieldPrevious audit experience and/ or experience with IATF16949 or VDA6.3 audit standardsAbility to work effectively and efficiently with diverse teams and clientsProject management skills - i.e., the ability to innovate and execute on solutions that matter; the ability to navigate ambiguity.Expected Salary Range$85,000.00 - $146,000.00The exact Salary will be determined based on qualifications, experience and location.If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory.All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law