Principal Coordinator -Time + Labor Specialist

Capital One; Richmond (VA); On-site; USD 57,000 - 65,000; Full time

Job summary

Capital One in Richmond, VA is seeking a Principal HR Coordinator to manage time-entry processes, review payroll data, and assist associates with pay inquiries. The role emphasizes accuracy, responsiveness, and compliance with time and labor policies.

You will audit time data, assist with year-end W2 tasks, and coordinate with Payroll and HR teams. Requires strong service orientation, Google Suite familiarity, and Workday Time Tracking experience.

Qualifications

• High School Diploma or equivalent.
• 6 months of experience with Google Suite (Gmail, Docs, Sheets and Drive).
• Experience handling customer inquiries focusing on associate experience.
• 1–2 years of accounting/payroll/benefits experience.

Responsibilities

• Update associates’ time entries daily and ensure accuracy.
• Inspect automated system output and correct time entries as needed.
• Reach out to associates to ensure time is entered before deadlines.
• Assist other Capital One teams to resolve payroll data issues.
• Support Tier I contact center on time-entry inquiries.
• Provide information when policy or requirements are unclear.
• Perform audits of time data for compliance.
• Assist in year-end W2 reporting.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Education

High School Diploma

Associate degree

Professional certification (FPC/CPP)

Tools

Workday Time Tracking

Case management systems

Job description

Responsibilities

• Performs daily tasks related to updating associates’ time entries and processing of time entries.
• Inspects automated system output for errors and makes necessary corrections to time entries in the system.
• Reaches out to associates to ensure their time is entered/ updated in the system before the deadline.
• Assists other Capital One teams as required, to resolve errors and maintain or update accurate information in the payroll system.
• Assists the Tier I contact center representatives in handling and following up on inquiries related to time entry.
• Under direction of team lead, provides information in areas where policy, procedure or requirements are unclear.
• Handles telephone calls and inquiries requiring detailed knowledge about the time & labor processes.
• Provides additional information and guidance to associates with questions concerning their pay.
• Performs a variety of regularly scheduled and ad-hoc audits of the time data to maintain compliance with established standards.
• Assists in year-end W2 reporting and preparation.
• Performs other duties as assigned.
• Regular attendance is required to be successful in this role and overtime may be required during critical production periods.

Basic Qualifications / Experience

• High School Diploma or equivalent
• Experience handling customer inquiries with a focus on associate experience
• 6 months of prior experience working with Google Suite (Gmail, Docs, Sheets and Drive)

Preferred Qualifications / Experience

• Associate degree
• Professional certification such as FPC or CPP
• 1-2 years of previous accounting/ payroll/ benefits experience
• Experience with Workday Time Tracking
• Experience with case management systems
• Demonstrated customer service skills, attention to detail and decision-making skills.
• Excellent written and verbal communication

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $56,800 - $64,800 for Principal HR Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.