Principal Coordinator, Administrative Support Assistant III, Global Workplace Services

ITSMF; Richmond (VA); On-site; USD 74,000 - 84,000; Full time

Job summary

Capital One’s Global Workplace Services (GWS) team seeks a Principal Coordinator, Administrative Support Assistant III to help manage complex executive calendars, coordinate travel, and produce precise written communications in a fast-paced tech environment.

This role supports 4–6 executives, plans meetings and events, handles expense reports, and maintains professional relationships across departments, contributing to efficient operations and a collaborative workplace.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 2 years of Administrative experience.
• At least 2 years of experience using Google Suite (Docs, Sheets, Slides, Drive).

Responsibilities

• Manage daily calendars for 4–6 executives, demonstrating flexibility to adjust schedules.
• Arrange and reserve conference rooms, catering, AV, and other services for meetings and conferences.
• Coordinate travel arrangements and create expense reports in Capital One systems.
• Drive team activities and events (all-hands meetings, team meetings, conferences, social events).
• Prepare professional business documents including memos, letters, and emails.
• Build and maintain relationships with executives and administrative staff across organizations.
• Participate in general administrative duties (copying), mail distribution, ad-hoc projects, committees and events.
• Promote a fun and team-oriented work environment.

Skills

Administrative experience

Google Suite

Calendar management

Executive support

Meetings & events

Education

High school diploma

Associates degree

Tools

Video conferencing

Zoom

Skype

Job description

Principal Coordinator, Administrative Support Assistant III, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate’s unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add an Administrative Support Assistant III.

The administrative professional in this role will perform a wide range of essential functions to drive organizational efficiency in a fast-paced tech-savvy environment. Responsibilities include strategically managing complex executive schedules, coordinating travel arrangements, preparing expense reports, and facilitating clear, professional communications. Additionally, team ambassadors provide polished written deliverables through effective proofreading and meticulous attention to detail.

An adaptable professional, you effectively prioritize and manage shifting demands. You demonstrate resourcefulness and sound judgment when managing tasks independently, applying core problem-solving skills to ensure seamless operations. Serving as a reliable liaison for senior leadership, you maintain high operational standards and contribute directly to the efficiency and success of the team.

The Ideal Candidate Should

• Communicate clearly, professionally, and tactfully – written and verbal - to a variety of audiences
• Maintain familiarity with best practices, processes and resources available to meet customer needs
• Understand and articulate team goals
• Be flexible, and adaptable to provide a consistent
• Be able to learn skills required to perform tasks
• Consult with manager on key decisions in a timely fashion
• Support the team culture, and positively embrace change
• Manage challenges effectively within role
• Build on understanding of customer needs to make offers and deliver results
• Build relationships and a network of partners to effectively achieve results

Key Responsibilities

• Manage daily calendars for 4-6 executives, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes
• Arrange and reserve conference rooms, catering, audio/video and other essential services as needed for meetings and conferences
• Coordinate travel arrangements and create expense reports in a timely manner using Capital One systems
• Drive key team activities and events (such as all-hands meetings, team meetings, conferences, ordering supplies and social events)
• Prepare professional business communication documents including memos, letters, and emails
• Build and maintain good business relationships with executives and administrative staff across organizations
• Participate in general administrative duties (copying), distributing mail, ad-hoc projects, committees and/or group events
• Promote a fun and team-oriented work environment

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 2 years of Administrative experience
• At least 2 years of experience in Google Suite (Google Docs, Sheets, Slides, Drive)

Preferred Qualifications

• Associates Degree
• At least 5 years of experience as an Executive Assistant or Administrative Assistant in a fast-paced environment
• At least 3 years of calendar management supporting multiple executives
• At least 1 year of meeting and event planning experience
• At least 1 year of experience setting up video conference and Zoom or Skype technology for meeting user
• At least 1 year of experience planning ahead and managing time effectively

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $80,900 - $92,300 for Admin Support Assistant III
Richmond, VA: $73,500 - $83,900 for Admin Support Assistant III

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).