Principal Cloud Operations Engineer, Databases

Pegasystems; Cambridge (MA); On-site; USD 130,000 - 170,000; Full time

Job summary

A leading technology company is seeking a Principal Cloud Operations Engineer specializing in databases. This role involves ensuring the reliability and performance of Pega's cloud services. The ideal candidate will have extensive experience with PostgreSQL, AWS, and cloud operational practices, while working in a diverse and innovative team environment.

Benefits

Competitive global benefits program

Continuous learning and development opportunities

Innovative and inclusive work environment

Qualifications

• 8+ years of operational or engineering experience with production database systems.
• 5+ years of operational experience with AWS.
• Experience in Linux Administration and high availability database configuration.

Responsibilities

• Own database reliability and automation.
• Troubleshoot customer environment issues and perform root cause analysis.
• Create and maintain operational runbooks and SOPs.

Skills

Postgres

AWS Cloud

Linux

Middleware

DevOps

Job description

Principal Cloud Operations Engineer, Databases

Join to apply for the Principal Cloud Operations Engineer, Databases role at Pegasystems

Principal Cloud Operations Engineer, Databases

1 day ago Be among the first 25 applicants

Join to apply for the Principal Cloud Operations Engineer, Databases role at Pegasystems

Get AI-powered advice on this job and more exclusive features.

Meet Our Team

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Krakow, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Meet Our Team

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Krakow, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Due to the nature of the work with FedRamp, US Citizenship is required

Picture Yourself At Pega

As a Principal Engineer, you are recognized as a database authority, with extensive practical experience, strong debugging skills, a meticulous peer reviewer, possessing leadership skills, creative in coming up with innovative approaches, conducting strategic planning, and sharing expertise.

You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.

At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

What You'll Do At Pega

• Own database reliability, automation, and performance as we grow our platform
• Be a mentor of best cloud operational and engineering practices within the team
• Handle alerts, incidents, service requests and changes within SLA. Own customer escalations
• Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems
• Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services
• Create, review, and maintain operational runbooks and Standard Operating Procedures
• Identify the needs and build tools to automate repeated operational tasks and reduce toil
• Manage multiple projects simultaneously and able to adapt to changing business goals
• Participate in after hours on call rotation; 5-day working model, including one weekend day
• Be able to support FedRAMP (US citizenship and residency required)
  
  

Who You Are

• Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service.
• You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills.
• Works well with cross-functional global and remote teams.
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements.
• Comfortable working in a fast-paced, enterprise environment.
• Possess customer obsession and proven empathy towards customers.
  
  

What You've Accomplished

You are skilled in Postgres or Oracle, AWS Cloud, Linux, Middleware and DevOps Technologies and have accomplished the below:

• 8+ years of operational or engineering experience of building and maintaining mission critical production database systems in a global enterprise
• 5+ years of experience with enterprise scale Linux Administration
• 5+ years of hands-on operational experience with Amazon Web Services (AWS)
• Deep understanding of PostgreSQL server architecture, RDS database internals and their administrative tasks including installations, upgrades, monitoring, backup, and recovery
• Strong understanding of SQL in the context of driving optimal application performance
• Experience with both SQL and NoSQL databases such as PostgreSQL, MongoDB, DynamoDB, Redis, Cassandra, Elasticsearch, or equivalent
• Experience configuring database high availability, connection pooling, and load balancing
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking (DNS, VPN), clusters, and troubleshooting
• Experience working on Java technologies and understanding Java/JEE fundamentals
• Experience in Python, Bash, or similar scripting languages to automate common tasks
  
  

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
• The world’s most innovative organizations as reference-able clients
• Analyst acclaimed technology leadership in a massive emerging market
  
  

Job ID: 22087

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development and IT Services and IT Consulting

Referrals increase your chances of interviewing at Pegasystems by 2x

Sign in to set job alerts for “Cloud Engineer” roles.

Site Reliability Engineer (SRE, Remote US)

Boston, MA $120,000.00-$160,000.00 3 months ago

Boston, MA $180,000.00-$215,000.00 3 months ago

Boston, MA $150,000.00-$170,000.00 3 months ago

Field Installation Technician - Northeast

Junior Frontend Software Engineer, MyLexia

Boston, MA $140,000.00-$170,000.00 2 months ago

Principal Site Reliability Engineer - Remote

Field Service Engineer - Northeast/New England Region

Boston, MA $130,000.00-$140,000.00 3 days ago

Technical Support Engineer - Tier 1 - Central Time Zone

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.