Principal ProServe Cloud Architect - Connect and Conversational AI, Amazon Connect Center of De[...]

Amazon Web Services (AWS)

Atlanta (GA)

On-site

USD 182,800 - 247,300

Full time

14 days+

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Benefits offered by this job

Comprehensive health benefits

401(k) matching

Paid time off

Parental leave

Job summary

A leading cloud service provider in Atlanta is seeking an experienced ProServe Cloud Architect to design scalable cloud solutions tailored to customer needs. This role involves guiding clients through their cloud journey, ensuring realistic proposals, and sharing industry knowledge to address challenges. Ideal candidates will have a strong background in cloud architecture, with expertise in AWS services and conversational AI. AWS promotes a diverse and inclusive work culture, valuing unique experiences and perspectives.

Qualifications

8+ years of experience in cloud architecture and implementation.
Experience as a contact center technology architect.
5+ years designing NLP solutions using conversational AI frameworks.

Responsibilities

Designing complex AWS solutions to deliver customer outcomes.
Providing technical guidance during pre-sales and implementations.
Collaborating with teams to ensure realistic solutions.

Skills

Cloud architecture

Solution design

Technical guidance

Customer engagement

Education

Bachelor’s degree in Computer Science or related field

Tools

Amazon Connect

AWS services

Conversational AI frameworks

Job description

Description

Application deadline: Feb 1, 2026

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced ProServe Cloud Architect (PCA) to join our team at Amazon Web Services (AWS). In this role, you’ll work closely with customers to understand their technical requirements and business objectives, designing and implementing tailored cloud solutions. You’ll be a key player in the pre‑sales process, providing technical expertise and guidance throughout the customer’s cloud journey.

In this role, you’ll be responsible for creating and leading the solution design to address customer business outcomes (CBO). Operating as the conduit between ProServe Account Executives and our Global Delivery Teams, you’ll ensure proposed solutions are realistic, achievable, and optimize ProServe and/or our partners to maximize CBOs. As a PCA you are a trusted advisor to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. As a technical SME, you will share knowledge within the organization, through mentoring, training, creation of reusable artifacts and process improvements.

Your experience in designing technical solutions within the technology/consulting sector will equip you with the ability to architect complex, scalable, and secure solutions tailored to meet the specific needs of each customer, translating technical concepts into business value. Your success as a PCA will be linked to impacting the signing of SOWs, and the successful implementation of solutions that achieve CBOs while exceeding customer satisfaction (CSAT) expectations.

Key job responsibilities

Designing complex, scalable, and secure AWS solutions to deliver customer business outcomes (CBOs)
Providing technical guidance and best practices during pre‑sales and implementation phases
Collaborating with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

About The Team

ABOUT AWS: Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Basic Qualifications

Bachelor’s degree in Computer Science, Math, or a related field
8+ years of experience in cloud architecture, solutioning, and implementation
8+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center solutions architect working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
5+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
5+ years experience in developing solutions, proposals, and SOWs for customers, presenting them to senior customer leaders, and operating as their trusted advisor

Preferred Qualifications

Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
Deep understanding of AWS services across compute, storage, networking, security, databases, machine learning, and serverless technologies
Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
Expertise in performance optimization and cost management for cloud environments
Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences as part of pre-sales motion.
Knowledge of Amazon Connect or Amazon Lex capabilities and benefits.
Experience incorporating generative and agentic AI into the contact center, including architecture design, integration design, and customer experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.