Principal Client Solutions Architect – Chicago

Introhive; Chicago, Northern (IL, KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Introhive is seeking a Principal Client Solutions Architect to serve as the senior technical and solution authority for our most strategic customer and prospect engagements. You will lead executive discovery, architect scalable solutions, and help customers understand how Introhive integrates into their CRM, data, privacy, and security environments to deliver measurable business outcomes.

This is an advanced architecture role where you define, design, and communicate value-driven solutions that

Qualifications

• 10+ years of enterprise-scale B2B SaaS architecture or strategic pre-sales experience.
• Deep expertise in enterprise CRM platforms, APIs, system integrations, data architecture, and solution design.
• Executive presence with experience leading strategic technical discussions and workshops.
• Experience translating business objectives into scalable technical solutions.
• Strong understanding of enterprise security, privacy, and compliance frameworks.
• Experience designing or supporting AI-enabled solutions, including LLMs, NLP, predictive analytics, or intelligent automation.
• Proven ability to collaborate across Sales, Product, Engineering, Customer Success, and Professional Services.
• Excellent communication, consulting, and stakeholder management skills.

Responsibilities

• Lead technical and business discovery sessions with enterprise customers and prospects.
• Design scalable, client-centered solutions that align business objectives with Introhive's platform capabilities.
• Translate complex business and technical requirements into clear solution designs and implementation guidance.
• Facilitate executive workshops that build trust, reduce risk, and accelerate decision-making.
• Lead discussions on CRM architecture, APIs, enterprise integrations, AI, data privacy, security, and compliance.
• Partner with Professional Services to ensure a seamless transition from pre-sales through implementation.
• Connect technical capabilities to measurable business outcomes by identifying high-value use cases and ROI opportunities.
• Support strategic sales opportunities, renewals, and expansion initiatives through technical leadership and solution consulting.
• Mentor Solutions Consultants by sharing best practices, developing reusable frameworks, and elevating consulting standards.
• Partner with Product and Marketing to communicate customer feedback, integration opportunities, and market trends that influence product strategy and go-to-market execution.

Skills

Enterprise SaaS architecture

CRM platforms

Executive presence

APIs & system integrations

Solution design

AI-enabled solutions

Pre-sales leadership

Stakeholder management

Cross-functional collaboration

Technical consulting

Tools

Salesforce

Microsoft Dynamics

Job description

Introhive is an AI-powered Relationship Intelligence platform that helps firms break down data silos and unlock actionable relationship insights that drive collaboration and growth.

Since launching in 2012, we’ve grown significantly, but our mission remains the same: to transform how companies manage, nurture, and leverage relationships to unlock value, accelerate growth, and delight customers.

Introhive is one of the fastest-growing B2B relationship intelligence platforms. We’re recognized as a category leader in sales intelligence and data quality management software by G2, named a Top 10 Fastest Growing Technology Company in Deloitte’s Fast 50 Awards three years running, and awarded the 2020 MarTech Breakthrough Award for Best CRM Innovation.

Trusted by industry-leading brands including KPMG, Freshfields, CBRE, and Deloitte, Introhive supports more than 250,000 users across 90+ countries.

Job Summary

Design Enterprise Solutions. Build Executive Confidence.

At Introhive, we believe technical excellence and trusted relationships are the foundation of enterprise success. As a Principal Client Solutions Architect, you'll serve as the senior technical and solution authority for our most strategic customer and prospect engagements.

This senior client-facing role sits at the intersection of technology, business strategy, and measurable value. You'll lead executive discovery, architect scalable solutions, and help customers understand how Introhive integrates into their CRM, data, privacy, and security environments to deliver measurable business outcomes.

This is not a traditional Solutions Consultant role. It's an advanced architecture position for someone who defines, designs, and communicates value-driven solutions that build executive trust. You'll help customers navigate complex data environments where legacy CRM ecosystems meet modern AI-driven insights, bridging the gap between technical architecture and executive strategy.

Location

Remote – Open to candidates in Canada and the U.S., with preference for those located in Eastern or Central time zones.

Occasional travel may be required for customer meetings, workshops, industry events, and internal team engagements.

What You'll Do

• Lead technical and business discovery sessions with enterprise customers and prospects.
  
• Design scalable, client-centered solutions that align business objectives with Introhive's platform capabilities.
  
• Translate complex business and technical requirements into clear solution designs and implementation guidance.
  
• Facilitate executive workshops that build trust, reduce risk, and accelerate decision-making.
  
• Lead discussions on CRM architecture, APIs, enterprise integrations, AI, data privacy, security, and compliance.
  
• Partner with Professional Services to ensure a seamless transition from pre-sales through implementation.
  
• Connect technical capabilities to measurable business outcomes by identifying high-value use cases and ROI opportunities.
  
• Support strategic sales opportunities, renewals, and expansion initiatives through technical leadership and solution consulting.
  
• Mentor Solutions Consultants by sharing best practices, developing reusable frameworks, and elevating consulting standards.
  
• Partner with Product and Marketing to communicate customer feedback, integration opportunities, and market trends that influence product strategy and go-to-market execution.
  

What Success Looks Like

Success in this role is measured by your ability to:

• Build executive trust through strategic technical leadership.
  
• Move customers confidently from technical discovery to implementation.
  
• Deliver clear solution designs that minimize implementation risk.
  
• Resolve privacy, security, and integration challenges early in the sales cycle.
  
• Help customers realize measurable business value quickly.
  
• Elevate the technical capabilities and consulting standards of the Solutions Consulting organization.

Minimum Qualifications

• 10+ years of experience, with at least 5 years focused on enterprise-scale B2B SaaS architecture or strategic pre-sales.
  
• Deep expertise in enterprise CRM platforms, APIs, system integrations, data architecture, and solution design.
  
• Executive presence with experience leading strategic technical discussions and workshops.
  
• Experience translating business objectives into scalable technical solutions.
  
• Strong understanding of enterprise security, privacy, and compliance frameworks.
  
• Experience designing or supporting AI-enabled solutions, including LLMs, NLP, predictive analytics, or intelligent automation.
  
• Proven ability to collaborate across Sales, Product, Engineering, Customer Success, and Professional Services.
  
• Excellent communication, consulting, and stakeholder management skills.
  

Preferred Qualifications

• Experience with Salesforce, Microsoft Dynamics, or similar CRM platforms.
  
• Experience with Relationship Intelligence, Revenue Intelligence, analytics, or data enrichment technologies.
  
• Experience supporting customers in Professional Services, Legal, Financial Services, Accounting, Consulting, or similar industries.
  

Core Competencies

• Business Acumen
• Communication & Influence
• Cross-Functional Collaboration
• Customer-Centric Mindset
• Enterprise Solution Architecture
• Executive Presence
• Solution Design
• Strategic Discovery
• Technical Consulting
• AI & Emerging Technologies

Why Join Introhive?

At Introhive, you'll join a collaborative, customer-focused team where innovation, technical excellence, and relationships drive everything we do. You'll partner with leaders across Sales, Product, Engineering, Customer Success, and Professional Services to solve complex business challenges for some of the world's leading organizations.

As we continue to shape the future of AI-powered Relationship Intelligence, you'll influence strategic customer outcomes, mentor technical talent, shape enterprise solution strategy, and help define the future of AI-powered Relationship Intelligence.