Senior Solutions Architect

United States Digital Space LLC; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

United States Digital Space LLC is seeking a Senior Solutions Architect to lead technical wins and post-sales engagements with enterprise clients. You will own technical relationships, present architecture options, and propose scalable solutions for fintech and financial services accounts.

You will collaborate with Implementations Managers, integrate APIs into client apps, and drive production readiness to ensure smooth go-lives.

Qualifications

• 4+ years experience implementing and supporting complex technical products with a strong desire to work in a post-sales, client-facing role.
• Hands-on, passionate and creative problem solver.
• Brings judgement to client discussions, focused on leading clients to successful outcomes aligned with their long term business goals.
• Excellent communicator and presenter able to gain diverse audience confidence and buy-in.
• Ability to build a deep understanding of a client's needs and guide them to a technical solution.

Responsibilities

• Act as the technical lead on multiple client implementations and larger client project engagements, working closely with the Implementations Managers.
• Conduct technical and architectural overviews of client needs to propose product solutions to deliver on the client’s business goals.
• Act as an expert advisor on the data vendors the company integrates with.
• Help to integrate the company's API into an app in code.
• Independently run end to end testing to ensure a successful client go live.
• Be a part of a client production readiness and support production launches (these occasionally occur outside of 9a-5p hours).
• Serve as a client advocate by advocating for the evolution of the company’s products and services and driving client adoption of new capabilities.
• Support the development of technical documentation and FAQs to serve client needs.

Job description

the company is where you belong!

the company is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust the company for smarter risk management that drives growth.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc.Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Solutions Architects play a major role in the company’s Technical Solutions organization and are paramount to deal success. The Solutions Architect is responsible for delivering the technical win for client accounts. You will handle the technical post-sales relationship, present product fit, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative technical solutions to the company clients.

the company operates in a hybrid-work environment. We look to foster collaboration and community by having our employees onsite three days a week.

What you'll be doing

As a Senior Solutions Architect, you'll:

• Act as the technical lead on multiple client implementations and larger client project engagements, working closely with the company Implementations Managers

• Conduct technical and architectural overviews of client needs to propose the company product solutions to deliver on the client’s business goals

• Act as an expert advisor on the data vendors the company integrates with

• Help to integrate the company's API into an app in code

• Independently run end to end testing to ensure a successful client go live

• Be a part of a client production readiness and support production launches (these occasionally occur outside of 9a-5p hours)

• Serve as a client advocate by advocating for the evolution of the company’s products and services and driving client adoption of new capabilities

• Support the development of technical documentation and FAQs to serve client needs

Who we’re looking for

You are both highly technical and a skilled relationship builder. You are comfortable in front of a variety of audiences, from explaining the company’s best practices to a bank’s compliance team to mapping an API flow on a whiteboard with a Fintech product and Engineering team. the company’s post-sales process is highly consultative and requires our team to be flexible, creative, and empathetic.

• 4+ years experience implementing and supporting complex technical products with a strong desire to work in a post-sales, client-facing role

• Hands-on, passionate and creative problem solver

• Brings judgement to client discussions, focused on leading clients to successful outcomes aligned with their long term business goals

• Excellent communicator and presenter able to gain diverse audience confidence and buy-in

• Ability to build a deep understanding of a client's needs and guide them to a technical solution