Principal Client Partner (RapidScale) (Remote)

RapidScale; Raleigh (NC); On-site; USD 180,000 - 260,000; Full time

Job summary

RapidScale seeks a Principal Client Partner to manage a portfolio of enterprise and upper mid-market clients, driving revenue, retention, and successful outcomes. You will own client relationships across senior IT and business stakeholders and align RapidScale’s managed services and advisory offerings to client priorities.

You will expand existing accounts, pursue new opportunities across cloud, security, and modernization, and coordinate cross-functional teams to ensure delivery and a seamless

Qualifications

• Bachelor's degree and 8+ years of enterprise sales experience.
• Experience closing and expanding services-led engagements, typically $500K–$5M+ TCV.
• Experience selling managed services, cloud solutions, or consulting engagements.
• Ability to navigate multi-stakeholder buying processes and align solutions to business needs.
• Ability to build relationships with senior stakeholders and influence decision making.

Responsibilities

• Own and manage the full customer relationship across a portfolio of enterprise and upper mid-market clients.
• Build and maintain relationships with senior stakeholders and key decision makers.
• Drive revenue growth, retention, and expansion across managed services and professional services.
• Develop and execute account plans aligned to client business objectives and outcomes.
• Identify and pursue new opportunities across cloud, security, and modernization solutions.
• Manage opportunities through the full sales cycle from qualification through close.
• Partner with solution engineering, delivery, and internal teams to position and deliver solutions.
• Coordinate internal resources to ensure alignment and a seamless customer experience.
• Monitor account health, identify risks, and support mitigation strategies.
• Maintain strong pipeline discipline, forecasting accuracy, and CRM hygiene.

Skills

Enterprise sales

Account management

Stakeholder management

Sales cycle management

Cloud solutions

Public/Private/Hybrid cloud

CRM / forecasting

Education

Bachelor's degree

Master’s degree

Ph.D.

Tools

CRM systems

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

The Principal Client Partner is responsible for managing and growing a portfolio of enterprise and upper mid-market clients by driving revenue, retention, and long-term customer success. This role owns the client relationship and is accountable for executing account strategy, managing opportunities, and delivering measurable business outcomes. Operating within RapidScale’s client ownership model, the Principal Client Partner serves as the primary point of accountability for the customer across their assigned portfolio. This individual builds strong relationships with senior stakeholders across business and IT, develops a deep understanding of client priorities, and aligns RapidScale’s managed services and professional services portfolio to deliver value. The Principal Client Partner is responsible for driving growth through both expansion and retention, managing opportunities from qualification through close, and coordinating cross-functional teams to ensure successful delivery and customer experience. This role partners closely with Executive Client Partners on larger, more complex accounts while independently owning and growing their portfolio.

Primary Responsibilities

• Own and manage the full customer relationship across a portfolio of enterprise and upper mid-market clients
• Build and maintain relationships with senior stakeholders and key decision makers
• Drive revenue growth, retention, and expansion across managed services and professional services
• Develop and execute account plans aligned to client business objectives and outcomes
• Identify and pursue new opportunities across cloud, security, and modernization solutions
• Manage opportunities through the full sales cycle from qualification through close
• Partner with solution engineering, delivery, and internal teams to position and deliver solutions
• Coordinate internal resources to ensure alignment and a seamless customer experience
• Monitor account health, identify risks, and support mitigation strategies
• Maintain strong pipeline discipline, forecasting accuracy, and CRM hygiene

Minimum Qualifications

• Experience & Education: Bachelor's degree and 8+ years of enterprise sales experience. The right candidate could also have a master’s degree and 6 years’ experience, a Ph.D. and 3 years’ experience, or 12+ years of relevant experience without a degree
• Demonstrated experience closing and expanding services-led engagements, typically ranging from $500K–$5M+ TCV
• Experience managing and growing enterprise or upper mid-market accounts
• Experience selling managed services, cloud solutions, or consulting engagements
• Ability to navigate multi-stakeholder buying processes and align solutions to business needs
• Ability to build relationships with senior stakeholders and influence decision making
• Strong understanding of public, private, and hybrid cloud environments
• Strong communication, organization, and collaboration skills

Preferred Qualifications

• Experience in a cloud MSP, systems integrator, or consulting environment
• Familiarity with AWS, Azure, Google Cloud, and VMware ecosystems
• Experience selling in complex, multi-stakeholder enterprise environments
• Experience in industries such as Healthcare, Financial Services, Professional Services, Retail and Gaming.
• Travel up to 30–50% as needed

9S1532 2026-80909 9S1532 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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