Principal Associate, Learning & Development – Auto Sales (Hybrid)

Capital One National Association; Plano (TX); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a Principal Associate of Learning and Development to drive the execution of our Financial Services/Auto Sales learning strategy for over 700 sales professionals across the dealer network.

The role focuses on creating, designing and facilitating a high-impact learning ecosystem, integrating AI tools, and modernizing programs to accelerate time-to-proficiency in a fast-growing, high-tech environment.

Qualifications

• Design foundational instructional materials from scratch for Outside Sales and Inside Sales.
• Synthesize complex processes into bite-sized micro-learning modules.
• Integrate AI-powered tools into asset creation workflows.
• Use gamification and multimedia tools to enhance user experience.

Responsibilities

• Deliver engaging facilitation in live virtual and in-person settings.
• Build curriculum rooted in instructional design models and adult learning principles.
• Develop continuous learning paths to drive sales performance improvement.
• Manage learning content within the LMS and create interactive modules.

Skills

Instructional design

Facilitation

Content creation

AI integration

LMS proficiency

Virtual/in-person delivery

Stakeholder collaboration

Education

High School Diploma

Bachelor's degree

Tools

Articulate Rise

Adobe Creative Suite

Google Workspace

Job description

Capital One is seeking a Principal Associate of Learning and Development to drive the execution and tactical delivery of our Financial Services/Auto Sales learning strategy. This role will be responsible for creating, designing, and facilitating a high-impact learning ecosystem that elevates performance for more than 700 sales professionals. Our organization serves as the face of Capital One Auto Finance, supporting approximately 18,000 dealerships across the country. We are looking for a tech-savvy instructional designer and facilitator to modernize our current programs into an industry-leading system that accelerates time-to-proficiency and keeps pace with a high-tech, high-growth environment.

Key Responsibilities

Content Creation, Vision & Transformation

• Design and produce foundational instructional materials from scratch, tailored specifically for Outside Sales (field-based dealer support) and Inside Sales (phone-based support teams).
• Synthesize complex, multi-step, or technical processes, breaking them down into highly consumable, bite-sized micro-learning modules.
• Integrate AI-powered productivity and content generation tools into the daily workflow to accelerate asset creation.
• Utilize modern delivery methods like gamification, microlearning, and advanced multimedia tools to elevate the overall user experience.

Delivery, Facilitation & Program Design

• Deliver confident and highly engaging facilitation, leading and managing diverse audiences in both live virtual (Zoom/Teams) and in-person environments.
• Build structured curriculum rooted in instructional design models and adult learning principles to drive clear behavioral change.
• Develop continuous learning paths to drive continuous improvement in our sales teams.
• Manage and deploy learning content within the Learning Management System (LMS) and create interactive modules using advanced authoring tools.

Operational Adaptability & Stakeholder Collaboration

• Quickly learn complex, unfamiliar products, financial services, or business landscapes and translate them into simple, effective training programs.
• Partner with L&D leadership and sales subject matter experts to align learning solutions with complex sales objectives, cycles, and methodologies.
• Rapidly evaluate and adjust training material to ensure alignment with continuously evolving product-lines.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 3 years of experience designing and producing instructional materials from scratch (for example: digital learning, quick-reference resources, video content, facilitator guides).
• At least 2 years of experience facilitating training in virtual and in-person environments.
• At least 1 year of experience utilizing and integrating Artificial Intelligence applications throughout the learning design, development, and delivery process.

Preferred Qualifications:

• Bachelors degree
• 1+ year of experience utilizing the Google Suite of business applications.
• 5+ years of experience in instructional design and delivery.
• 2+ years of experience working within, training, or supporting a sales organization.
• 1+ years of experience with auto sales or financial services.
• 2+ years of experience managing content within a Learning Management System (LMS) or creating interactive learning modules using Articulate Rise or Adobe Creative Suite.
• 2+ years of demonstrated experience integrating AI tools into instructional design workflows and into learning experiences.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Plano, TX: $98,900 - $112,900 for Learning Consultant

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).